JL Hospitality Management
Front Desk Agent
Voyager Inn | Anchorage, Alaska
The Voyager Inn is looking for Front Desk Agents to join our team! If you enjoy meeting people from all over, creating memorable first impressions, and working in a fast-paced but friendly environment, we’d love to meet you.
Position Purpose As a Front Desk Agent, you’ll play a key role in delivering warm, efficient, and memorable service from arrival to departure. You will greet and register guests, provide prompt and courteous service, check guests in and out, resolve guest challenges throughout their stay, upgrade guests as required, and promote hotel services, amenities and upsell products to the guests.
The Benefits of Being Part of OUR Team
Medical, Dental and Vision coverage
Life Insurance
Paid personal time off
Leadership and Management Training Programs
401K Retirement Plan
A PATH for your future!
Discounted room rates
A FUN PLACE TO WORK
Access to voluntary benefits, including discount in pet insurance, cell phones, Travel & Entertainment and Health & Wellness programs.
ESSENTIAL FUNCTIONS Guest Experience
Greet and welcome guests with genuine hospitality and professionalism
Check guests in and out efficiently, ensuring accuracy and care
Assign rooms based on guest needs and preferences
Share information about hotel amenities, local attractions, and special programs
Provide welcome materials, room keys, and helpful guidance to make guests feel at home
Service & Support
Respond to guest requests, questions, and concerns with empathy and confidence
Resolve challenges calmly and creatively, ensuring guest satisfaction
Answer phone calls and emails promptly and courteously
Coordinate messages, packages, and special requests for guests
Operations & Accuracy
Process payments, vouchers, and charges accurately
Maintain organized and accurate guest records in the hotel system
Promote hotel services and upsell when appropriate
Assist during busy periods and remain composed during emergencies
SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
Assist guests in their preferred language when possible
Support transportation or van driving needs (if qualified)
Escort guests to safety deposit boxes
Operate standard office equipment
WHAT WE'RE LOOKING FOR
Friendly, positive attitude with a passion for guest service
Strong communication skills (verbal and written English required)
Comfort using computers and basic hotel systems
Ability to handle transactions and basic math accurately
Patience, professionalism, and the ability to stay calm under pressure
Ability to stand, bend, and move throughout the shift
Hospitality experience is a plus, but we’re happy to train the right person who brings warmth, reliability, and a team-first mindset.
NOTICE The Voyager Inn operates 24/7, 365 days a year, and flexibility is important in a hospitality environment. All associates are expected to uphold JL Hospitality Management’s standards for safety, professionalism, and service excellence.
JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.
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Position Purpose As a Front Desk Agent, you’ll play a key role in delivering warm, efficient, and memorable service from arrival to departure. You will greet and register guests, provide prompt and courteous service, check guests in and out, resolve guest challenges throughout their stay, upgrade guests as required, and promote hotel services, amenities and upsell products to the guests.
The Benefits of Being Part of OUR Team
Medical, Dental and Vision coverage
Life Insurance
Paid personal time off
Leadership and Management Training Programs
401K Retirement Plan
A PATH for your future!
Discounted room rates
A FUN PLACE TO WORK
Access to voluntary benefits, including discount in pet insurance, cell phones, Travel & Entertainment and Health & Wellness programs.
ESSENTIAL FUNCTIONS Guest Experience
Greet and welcome guests with genuine hospitality and professionalism
Check guests in and out efficiently, ensuring accuracy and care
Assign rooms based on guest needs and preferences
Share information about hotel amenities, local attractions, and special programs
Provide welcome materials, room keys, and helpful guidance to make guests feel at home
Service & Support
Respond to guest requests, questions, and concerns with empathy and confidence
Resolve challenges calmly and creatively, ensuring guest satisfaction
Answer phone calls and emails promptly and courteously
Coordinate messages, packages, and special requests for guests
Operations & Accuracy
Process payments, vouchers, and charges accurately
Maintain organized and accurate guest records in the hotel system
Promote hotel services and upsell when appropriate
Assist during busy periods and remain composed during emergencies
SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
Assist guests in their preferred language when possible
Support transportation or van driving needs (if qualified)
Escort guests to safety deposit boxes
Operate standard office equipment
WHAT WE'RE LOOKING FOR
Friendly, positive attitude with a passion for guest service
Strong communication skills (verbal and written English required)
Comfort using computers and basic hotel systems
Ability to handle transactions and basic math accurately
Patience, professionalism, and the ability to stay calm under pressure
Ability to stand, bend, and move throughout the shift
Hospitality experience is a plus, but we’re happy to train the right person who brings warmth, reliability, and a team-first mindset.
NOTICE The Voyager Inn operates 24/7, 365 days a year, and flexibility is important in a hospitality environment. All associates are expected to uphold JL Hospitality Management’s standards for safety, professionalism, and service excellence.
JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.
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