Upstart
Why consider this job opportunity:
Salary up to $37.98 per hour
Competitive compensation package including bonuses and equity
Comprehensive medical, dental, and vision coverage with Health Savings Account contributions
401(k) with 100% company match up to $4,500 and immediate vesting
Supportive work environment with various employee resource groups and social activities
Flexibility of remote work with occasional in‑person collaboration sessions
What to Expect (Job Responsibilities):
Empower borrowers by providing personalized solutions to help them bring their accounts current through effective negotiation and empathy
Exceed performance KPIs, including dollars collected per productive hour and promise‑to‑pay commitments
Contribute to improving collections practices and borrower support initiatives
Maximize recovery efforts by efficiently driving every interaction to achieve high outcomes
Secure and uphold borrower commitments, ensuring agreements are fulfilled within specified timeframes
What is Required (Qualifications):
At least 2 years of experience in a collections role at a financial institution with proven success in meeting performance goals
Demonstrated ability to engage borrowers effectively and handle challenging conversations with professionalism and empathy
Familiarity with FDCPA, TCPA, and other relevant collections laws and best practices
Proven track record of thriving in a results‑oriented environment with experience in improving key performance metrics
How to Stand Out (Preferred Qualifications):
3+ years of experience successfully recovering high‑risk or delinquent accounts, particularly in auto collections
Proven negotiation skills with the ability to finalize settlements while maintaining positive borrower relationships
Deep understanding of collections laws and compliance standards
Experience in analyzing performance metrics to optimize productivity
Skilled in de‑escalating challenging conversations and presenting effective payment plans
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Salary up to $37.98 per hour
Competitive compensation package including bonuses and equity
Comprehensive medical, dental, and vision coverage with Health Savings Account contributions
401(k) with 100% company match up to $4,500 and immediate vesting
Supportive work environment with various employee resource groups and social activities
Flexibility of remote work with occasional in‑person collaboration sessions
What to Expect (Job Responsibilities):
Empower borrowers by providing personalized solutions to help them bring their accounts current through effective negotiation and empathy
Exceed performance KPIs, including dollars collected per productive hour and promise‑to‑pay commitments
Contribute to improving collections practices and borrower support initiatives
Maximize recovery efforts by efficiently driving every interaction to achieve high outcomes
Secure and uphold borrower commitments, ensuring agreements are fulfilled within specified timeframes
What is Required (Qualifications):
At least 2 years of experience in a collections role at a financial institution with proven success in meeting performance goals
Demonstrated ability to engage borrowers effectively and handle challenging conversations with professionalism and empathy
Familiarity with FDCPA, TCPA, and other relevant collections laws and best practices
Proven track record of thriving in a results‑oriented environment with experience in improving key performance metrics
How to Stand Out (Preferred Qualifications):
3+ years of experience successfully recovering high‑risk or delinquent accounts, particularly in auto collections
Proven negotiation skills with the ability to finalize settlements while maintaining positive borrower relationships
Deep understanding of collections laws and compliance standards
Experience in analyzing performance metrics to optimize productivity
Skilled in de‑escalating challenging conversations and presenting effective payment plans
#J-18808-Ljbffr