Forman Mills, Inc.
Customer Service
As one of America's fastest-growing regional retail companies, Forman Mills is constantly seeking the best and brightest talents to drive the continued growth of the company. If you have a passion for excellence, an unwavering focus on delivering value for the customer, and a drive to be the best, Forman Mills can be your springboard to incredible career growth.
Position Summary: The Customer Service Associate performs all register transactions, including Returns/ Exchanges, Layaways, and Employee purchases accurately and efficiently in accordance with Forman Mills policies and procedures.
Provides a Courteous, Fast and Friendly check out to all customers entering and leaving Forman Mills.
Maintaining a clean and tidy checkout area.
Principle Duties and Responsibilities:
Responsible for meeting or exceeding a fast and friendly customer checkout
Ensure outstanding customer service by greeting, assisting and thanking each customer in a positive approachable manner.
Ensures all customer transactions are handled in a timely professional manner
Present a positive image towards all team members, customers and the community.
Responsible for accurately scanning all merchandise to prevent any inventory adjustments
Responsible to handle all cash transaction and providing accurate change.
Responsible to handle all media transaction including credit and debit accurately as to Forman Mills card acceptance guidelines.
Cashier is and will be held fully accountable for all cash management/handling processes including over/shorts, counterfeit money and all Forman Mills Register Transactions on their dedicated register.
Responsible to return and exchange merchandise accurately through the POS system following Forman Mills return policies and procedures
Responsible for maintaining accurate Layaway transactions, when creating, accepting payments, final layaway pick-ups, and layaway cancelations following Forman Mills Layaway policies and Procedures.
Responsible to notify manager on duty for all Employee’s purchases and returns following Forman Mills policies and procedures.
Performs additional tasks when needed outside the front-end area to include:
Salesfloor recovery
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Position Summary: The Customer Service Associate performs all register transactions, including Returns/ Exchanges, Layaways, and Employee purchases accurately and efficiently in accordance with Forman Mills policies and procedures.
Provides a Courteous, Fast and Friendly check out to all customers entering and leaving Forman Mills.
Maintaining a clean and tidy checkout area.
Principle Duties and Responsibilities:
Responsible for meeting or exceeding a fast and friendly customer checkout
Ensure outstanding customer service by greeting, assisting and thanking each customer in a positive approachable manner.
Ensures all customer transactions are handled in a timely professional manner
Present a positive image towards all team members, customers and the community.
Responsible for accurately scanning all merchandise to prevent any inventory adjustments
Responsible to handle all cash transaction and providing accurate change.
Responsible to handle all media transaction including credit and debit accurately as to Forman Mills card acceptance guidelines.
Cashier is and will be held fully accountable for all cash management/handling processes including over/shorts, counterfeit money and all Forman Mills Register Transactions on their dedicated register.
Responsible to return and exchange merchandise accurately through the POS system following Forman Mills return policies and procedures
Responsible for maintaining accurate Layaway transactions, when creating, accepting payments, final layaway pick-ups, and layaway cancelations following Forman Mills Layaway policies and Procedures.
Responsible to notify manager on duty for all Employee’s purchases and returns following Forman Mills policies and procedures.
Performs additional tasks when needed outside the front-end area to include:
Salesfloor recovery
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