AWT Labels & Packaging
Customer Service Representative - Automotive Experience
AWT Labels & Packaging, Grand Blanc, Michigan, United States, 48480
Customer Service Representative - Automotive Experience
Base pay range
$24.00/hr - $25.00/hr
AWT is a leading manufacturer of custom labels, flexible packaging, and precision converting solutions servicing Healthcare, Consumer Brand, and Technology clients worldwide. AWT employs nearly 650 associates and operates facilities in Minneapolis, MN (Headquarters), South Elgin, IL, Hauppauge, NY, Grand Blanc, MI, Anaheim and Napa, CA, Ottawa and Toronto, Canada, Winston-Salem and Garner, NC. AWT is the trusted partner for leading brands, delivering comprehensive, innovative, and sustainable solutions with exceptional quality, expertise, and responsiveness.
Supervisor : Materials Manager
General Description of Job:
The Customer Service Representative is responsible for managing customer orders from entry through fulfillment while serving as the primary liaison between
designated automotive customers
and internal teams including Sales, Planning, Scheduling, Manufacturing, Materials, and Quality. This role ensures accurate order processing, proactive communication, inventory coordination, and a high level of customer satisfaction while supporting operational, quality, and delivery requirements for automotive clients at the Grand Blanc facility.
Primary Responsibilities
Accurately enter customer orders (non‑EDI and EDI-supported) into the ERP system within established timelines.
Review customer purchase orders and specifications against quotes to ensure accuracy and completeness.
Act as the primary point of contact for customers regarding order status, ship dates, pricing, changes, and discrepancies.
Manage customer demand changes, including negotiating new ship dates within lead times and communicating updates internally and externally.
Coordinate expedited freight shipments as needed.
Monitor and manage customer inventory levels, replenishment needs, and reconciliation.
Access and manage customer portals and comply with customer-specific requirements.
Prepare job folders and billing packets to support accurate invoicing.
Document all order and job changes clearly and communicate them in a timely manner.
Maintain a strong working knowledge of open orders, priorities, and production schedules.
Secondary Responsibilities
Collaborate with Sales, Quality, and Operations to address customer complaints, credit issues, and quality concerns.
Assist with obtaining manufacturing, functionality, and quality requirements for quoting purposes.
Participate in quality, ISO, MMOG, and process improvement initiatives.
Provide input to scheduling regarding customer demand and priorities.
Support audits by providing customer and order management documentation as needed.
Assist with administrative and special projects as required.
Inventory & Materials Support
Participate in weekly cycle counts and periodic physical inventories.
Assist with finished goods inventory management and reconciliation.
Support materials and scheduling teams with daily review of pending orders and customer requirements.
Proficient in Microsoft Office (Excel, Word, Outlook).
Experience with ERP systems; familiarity with EDI concepts and customer portals preferred.
Strong numerical accuracy and basic math skills.
Process & Communication Skills
Excellent written and verbal communication with a professional, customer-focused approach.
Strong attention to detail with the ability to manage multiple priorities and deadlines.
Effective problem-solving skills with a proactive, solutions-oriented mindset.
Ability to work independently while collaborating effectively in a team environment.
Personal Attributes
Positive, "can-do" attitude with a strong sense of urgency and accountability.
Strong relationship-building skills with internal and external partners.
Sound judgment and ability to make independent decisions.
Adaptable, motivated, and committed to achieving win‑win outcomes.
Education & Experience
High school diploma or GED required; additional education or printing/manufacturing experience is a plus.
Minimum of 2+ years of customer service experience supporting automotive clients is required.
Experience working within an automotive manufacturing or supplier environment strongly preferred.
Previous customer service experience in an automotive setting preferred.
Computer proficiency required; ERP or automotive systems experience helpful.
Performance Measures
Timely and accurate order entry (within 24 hours of receipt).
Minimal order errors and premium freight caused by entry or communication issues.
Customer satisfaction ratings consistently above established targets.
Effective management of demand changes and inventory requirements.
Physical Job Demands
Desk job working with a computer; must be able to sit for extended periods of time.
Walking, lifting (boxes no more than 40lbs.) bending and reaching.
Why consider this opportunity?
Join a collaborative and talented customer service team who is instrumental for relationship building both internally and externally.
Learn all facets of manufacturing through the eyes of a team that supports all internal business units and customers.
AWT emphasizes employee satisfaction, has low turnover, and a work environment that values hard work and dedication.
Sustainability Recognition: Awarded a Bronze Medal from EcoVadis, placing them among the top 35% globally for environmental, social, and governance practices.
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service
Industries
Printing Services
This job description may contain references to other roles or locations that are not part of the current opening and should be considered as context only.
#J-18808-Ljbffr
$24.00/hr - $25.00/hr
AWT is a leading manufacturer of custom labels, flexible packaging, and precision converting solutions servicing Healthcare, Consumer Brand, and Technology clients worldwide. AWT employs nearly 650 associates and operates facilities in Minneapolis, MN (Headquarters), South Elgin, IL, Hauppauge, NY, Grand Blanc, MI, Anaheim and Napa, CA, Ottawa and Toronto, Canada, Winston-Salem and Garner, NC. AWT is the trusted partner for leading brands, delivering comprehensive, innovative, and sustainable solutions with exceptional quality, expertise, and responsiveness.
Supervisor : Materials Manager
General Description of Job:
The Customer Service Representative is responsible for managing customer orders from entry through fulfillment while serving as the primary liaison between
designated automotive customers
and internal teams including Sales, Planning, Scheduling, Manufacturing, Materials, and Quality. This role ensures accurate order processing, proactive communication, inventory coordination, and a high level of customer satisfaction while supporting operational, quality, and delivery requirements for automotive clients at the Grand Blanc facility.
Primary Responsibilities
Accurately enter customer orders (non‑EDI and EDI-supported) into the ERP system within established timelines.
Review customer purchase orders and specifications against quotes to ensure accuracy and completeness.
Act as the primary point of contact for customers regarding order status, ship dates, pricing, changes, and discrepancies.
Manage customer demand changes, including negotiating new ship dates within lead times and communicating updates internally and externally.
Coordinate expedited freight shipments as needed.
Monitor and manage customer inventory levels, replenishment needs, and reconciliation.
Access and manage customer portals and comply with customer-specific requirements.
Prepare job folders and billing packets to support accurate invoicing.
Document all order and job changes clearly and communicate them in a timely manner.
Maintain a strong working knowledge of open orders, priorities, and production schedules.
Secondary Responsibilities
Collaborate with Sales, Quality, and Operations to address customer complaints, credit issues, and quality concerns.
Assist with obtaining manufacturing, functionality, and quality requirements for quoting purposes.
Participate in quality, ISO, MMOG, and process improvement initiatives.
Provide input to scheduling regarding customer demand and priorities.
Support audits by providing customer and order management documentation as needed.
Assist with administrative and special projects as required.
Inventory & Materials Support
Participate in weekly cycle counts and periodic physical inventories.
Assist with finished goods inventory management and reconciliation.
Support materials and scheduling teams with daily review of pending orders and customer requirements.
Proficient in Microsoft Office (Excel, Word, Outlook).
Experience with ERP systems; familiarity with EDI concepts and customer portals preferred.
Strong numerical accuracy and basic math skills.
Process & Communication Skills
Excellent written and verbal communication with a professional, customer-focused approach.
Strong attention to detail with the ability to manage multiple priorities and deadlines.
Effective problem-solving skills with a proactive, solutions-oriented mindset.
Ability to work independently while collaborating effectively in a team environment.
Personal Attributes
Positive, "can-do" attitude with a strong sense of urgency and accountability.
Strong relationship-building skills with internal and external partners.
Sound judgment and ability to make independent decisions.
Adaptable, motivated, and committed to achieving win‑win outcomes.
Education & Experience
High school diploma or GED required; additional education or printing/manufacturing experience is a plus.
Minimum of 2+ years of customer service experience supporting automotive clients is required.
Experience working within an automotive manufacturing or supplier environment strongly preferred.
Previous customer service experience in an automotive setting preferred.
Computer proficiency required; ERP or automotive systems experience helpful.
Performance Measures
Timely and accurate order entry (within 24 hours of receipt).
Minimal order errors and premium freight caused by entry or communication issues.
Customer satisfaction ratings consistently above established targets.
Effective management of demand changes and inventory requirements.
Physical Job Demands
Desk job working with a computer; must be able to sit for extended periods of time.
Walking, lifting (boxes no more than 40lbs.) bending and reaching.
Why consider this opportunity?
Join a collaborative and talented customer service team who is instrumental for relationship building both internally and externally.
Learn all facets of manufacturing through the eyes of a team that supports all internal business units and customers.
AWT emphasizes employee satisfaction, has low turnover, and a work environment that values hard work and dedication.
Sustainability Recognition: Awarded a Bronze Medal from EcoVadis, placing them among the top 35% globally for environmental, social, and governance practices.
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service
Industries
Printing Services
This job description may contain references to other roles or locations that are not part of the current opening and should be considered as context only.
#J-18808-Ljbffr