WEX
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Senior Recovery Agent
role at
WEX .
About the Team / Role: Contact past‑due customers at various levels of delinquency to determine and understand their circumstances, negotiate payment arrangements, assess risk to the company, manage collection strategies, and analyze funded credit risk through the general maintenance of existing customers.
How you’ll make an impact
Communicates in a clear, concise manner, orally and in writing, with customers to influence and negotiate to obtain immediate payment and resolve delinquent account balances.
Interprets customer’s needs and intent, utilizes judgment and experience to make decisions that effectively balance risk, quality, productivity, corporate objectives and customer retention.
Engages in ongoing education with customers on terms and conditions and alternative payment methods.
Manages & deescalates conflict when speaking to a customer.
Manages up to and including later stage delinquent and complex account situations, utilizing professional knowledge and experience to determine appropriate approaches to achieve resolution. Manages delinquencies from rolling to the next level.
Applies industry knowledge, departmental policies and procedures, and Fair Debt Collection Practices Act to make appropriate collection decisions.
Demonstrates the ability to apply consistency in work processes. Proficient use of multiple systems.
Knowledgeable with all portfolios.
Executes & exhausts all skip‑tracing resources to reach the right party contact.
Appropriately applies all collection tools & payment options to resolve delinquency and minimize bad debt.
Appropriate documentation of accounts and follow‑up.
Self‑motivated, dependable and able to work productively in a dynamic, high‑energy, rapidly changing environment.
Competitive, persistent & assertive. Engages in peer collaboration as it relates to sharing / implementing collection best practices.
Seeks personal education and development through company training programs and industry information to remain current on industry and company practices and regulatory changes.
Ability to work with minimal supervision.
Participates in special projects and performs additional duties as required.
Experience you’ll bring
Working knowledge of FDCPA and any other applicable Federal laws
Bachelor’s Degree or equivalent combination of education and work experience
3‑5 years related experience
Accounting knowledge and experience
Effective oral, written, and persuasive communication skills
Analytical skills
Sound decision‐making/judgment
Flexible/Adaptable to change
Desire to impact / influence others positively
Results oriented
Detail oriented
Maintain confidentiality
Organized / time‑management ability
Intermediate knowledge of Excel / Access
Ability to think conceptually
Ability to be productive while maintaining quality
Skip‑tracing knowledge and experience
Demonstrated ability to influence customer behavior through negotiation and persuasion
Team oriented
Must have experience or A/I Proficient
Must pass a successful background investigation
The base pay range for this position is $19.00 – $25.00 per hour. Full‑time employees will receive a comprehensive benefits package that includes health, dental and vision insurance, a retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement and more.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Management and Manufacturing
Industries Software Development
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Senior Recovery Agent
role at
WEX .
About the Team / Role: Contact past‑due customers at various levels of delinquency to determine and understand their circumstances, negotiate payment arrangements, assess risk to the company, manage collection strategies, and analyze funded credit risk through the general maintenance of existing customers.
How you’ll make an impact
Communicates in a clear, concise manner, orally and in writing, with customers to influence and negotiate to obtain immediate payment and resolve delinquent account balances.
Interprets customer’s needs and intent, utilizes judgment and experience to make decisions that effectively balance risk, quality, productivity, corporate objectives and customer retention.
Engages in ongoing education with customers on terms and conditions and alternative payment methods.
Manages & deescalates conflict when speaking to a customer.
Manages up to and including later stage delinquent and complex account situations, utilizing professional knowledge and experience to determine appropriate approaches to achieve resolution. Manages delinquencies from rolling to the next level.
Applies industry knowledge, departmental policies and procedures, and Fair Debt Collection Practices Act to make appropriate collection decisions.
Demonstrates the ability to apply consistency in work processes. Proficient use of multiple systems.
Knowledgeable with all portfolios.
Executes & exhausts all skip‑tracing resources to reach the right party contact.
Appropriately applies all collection tools & payment options to resolve delinquency and minimize bad debt.
Appropriate documentation of accounts and follow‑up.
Self‑motivated, dependable and able to work productively in a dynamic, high‑energy, rapidly changing environment.
Competitive, persistent & assertive. Engages in peer collaboration as it relates to sharing / implementing collection best practices.
Seeks personal education and development through company training programs and industry information to remain current on industry and company practices and regulatory changes.
Ability to work with minimal supervision.
Participates in special projects and performs additional duties as required.
Experience you’ll bring
Working knowledge of FDCPA and any other applicable Federal laws
Bachelor’s Degree or equivalent combination of education and work experience
3‑5 years related experience
Accounting knowledge and experience
Effective oral, written, and persuasive communication skills
Analytical skills
Sound decision‐making/judgment
Flexible/Adaptable to change
Desire to impact / influence others positively
Results oriented
Detail oriented
Maintain confidentiality
Organized / time‑management ability
Intermediate knowledge of Excel / Access
Ability to think conceptually
Ability to be productive while maintaining quality
Skip‑tracing knowledge and experience
Demonstrated ability to influence customer behavior through negotiation and persuasion
Team oriented
Must have experience or A/I Proficient
Must pass a successful background investigation
The base pay range for this position is $19.00 – $25.00 per hour. Full‑time employees will receive a comprehensive benefits package that includes health, dental and vision insurance, a retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement and more.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Management and Manufacturing
Industries Software Development
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