EXL
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Serve as the
main liaison
between assigned clients and internal delivery, product, and support teams.
Develop a deep understanding of client business goals, pain points, and success metrics.
Proactively manage relationships to
ensure satisfaction , retention, and growth of client accounts.
Lead regular client meetings,
QBRs (Quarterly Business Reviews) , and feedback sessions to monitor engagement and performance.
Collaborate with cross-functional teams to ensure timely and high-quality delivery of services and solutions.
Identify opportunities for
upselling, cross-selling , and service expansion.
Monitor client health through KPIs, satisfaction surveys, and issue resolution tracking.
Address client concerns or escalations promptly and effectively.
Keep abreast of industry trends and client-specific developments to provide strategic input and value-added insights.
Maintain accurate client records, activity logs, and reports using CRM tools.
Required Skills & Experience:
8+ years of experience
in client relationship management, account management, or customer success roles, preferably in IT services, SaaS, or consulting industries.
Strong ability to build trust, influence decision-makers, and maintain long-term partnerships.
Excellent
communication, presentation, and negotiation
skills.
Proven track record of
managing enterprise clients
or high-value accounts successfully.
Ability to understand complex business challenges and align internal capabilities with client needs.
Ability to multitask, prioritize work, and manage competing deadlines in a fast-paced environment.
#J-18808-Ljbffr
Serve as the
main liaison
between assigned clients and internal delivery, product, and support teams.
Develop a deep understanding of client business goals, pain points, and success metrics.
Proactively manage relationships to
ensure satisfaction , retention, and growth of client accounts.
Lead regular client meetings,
QBRs (Quarterly Business Reviews) , and feedback sessions to monitor engagement and performance.
Collaborate with cross-functional teams to ensure timely and high-quality delivery of services and solutions.
Identify opportunities for
upselling, cross-selling , and service expansion.
Monitor client health through KPIs, satisfaction surveys, and issue resolution tracking.
Address client concerns or escalations promptly and effectively.
Keep abreast of industry trends and client-specific developments to provide strategic input and value-added insights.
Maintain accurate client records, activity logs, and reports using CRM tools.
Required Skills & Experience:
8+ years of experience
in client relationship management, account management, or customer success roles, preferably in IT services, SaaS, or consulting industries.
Strong ability to build trust, influence decision-makers, and maintain long-term partnerships.
Excellent
communication, presentation, and negotiation
skills.
Proven track record of
managing enterprise clients
or high-value accounts successfully.
Ability to understand complex business challenges and align internal capabilities with client needs.
Ability to multitask, prioritize work, and manage competing deadlines in a fast-paced environment.
#J-18808-Ljbffr