FAIRMONT
Company Description
Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suitesand a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.
Job Description
Greet and check-in guests, providing a warm welcome and efficient service
Handle guest inquiries, requests, and complaints with empathy and professionalism
Process check-outs, including accurate billing and payment handling
Upsell hotel services and amenities to maximize room occupancy and guest satisfaction
Maintain thorough knowledge of hotel facilities, local attractions, and services
Collaborate with other departments to ensure guest needs are met promptly
Manage reservations, room assignments, and special requests
Ensure the front desk area is organized and well-stocked with necessary supplies
Assist with administrative tasks, including report generation and inventory management
Adhere to hotel policies and procedures while maintaining a customer-focused approach
Participate in ongoing training to enhance guest service skills and product knowledge
Qualifications
Minimum of 1 year experience in a guest services role, preferably in a hotel setting
Excellent communication and interpersonal skills with a focus on customer service
Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, and Outlook)
Experience with Opera hotel management software preferred
Strong problem-solving abilities and attention to detail
Flexibility to work various shifts, including nights, weekends, and holidays
Multilingual skills, particularly Arabic and English, are highly advantageous
Demonstrated organizational skills and ability to multitask efficiently
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Job Description
Greet and check-in guests, providing a warm welcome and efficient service
Handle guest inquiries, requests, and complaints with empathy and professionalism
Process check-outs, including accurate billing and payment handling
Upsell hotel services and amenities to maximize room occupancy and guest satisfaction
Maintain thorough knowledge of hotel facilities, local attractions, and services
Collaborate with other departments to ensure guest needs are met promptly
Manage reservations, room assignments, and special requests
Ensure the front desk area is organized and well-stocked with necessary supplies
Assist with administrative tasks, including report generation and inventory management
Adhere to hotel policies and procedures while maintaining a customer-focused approach
Participate in ongoing training to enhance guest service skills and product knowledge
Qualifications
Minimum of 1 year experience in a guest services role, preferably in a hotel setting
Excellent communication and interpersonal skills with a focus on customer service
Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, and Outlook)
Experience with Opera hotel management software preferred
Strong problem-solving abilities and attention to detail
Flexibility to work various shifts, including nights, weekends, and holidays
Multilingual skills, particularly Arabic and English, are highly advantageous
Demonstrated organizational skills and ability to multitask efficiently
#J-18808-Ljbffr