Zoom
As a Strategic Account Manager, you will be responsible for fostering and maintaining strong relationships with Zoom’s largest and most strategic accounts. Your role will be to maintain existing MRR, drive growth, satisfaction, and long‑term success. You will understand client needs, strategize solutions to drive business outcomes, and ensure seamless delivery of our products and services, while serving as the primary point of contact and advocate for our clients within the company.
Key Responsibilities Client Relationship Management
Cultivate and nurture relationships with key clients to understand their objectives, challenges, and opportunities.
Act as the primary liaison between the company and clients, addressing inquiries, concerns, and requests promptly and effectively.
Develop a deep understanding of client industries, trends, and market dynamics to anticipate needs and provide proactive solutions.
Revenue Responsibility and Strategic Account Growth
Protect and maintain existing MRR.
Identify opportunities for account expansion and revenue growth within existing client portfolios.
Collaborate with internal teams to develop tailored solutions, proposals, and presentations that align with client objectives and drive business outcomes.
Drive upselling and cross‑selling initiatives, leveraging a thorough understanding of our products and services to address client needs.
Client Advocacy and Communication
Serve as a trusted advisor and advocate for clients, ensuring their voice is heard within the organization.
Communicate effectively with clients to provide updates, insights, and value‑added recommendations.
Conduct regular business reviews and presentations to showcase performance, ROI, and future opportunities.
Collaboration and Team Engagement
Collaborate closely with sales, customer success, product, and support teams to ensure seamless delivery and an exceptional client experience.
Provide feedback and insights from client interactions to help refine product and service offerings and improve customer satisfaction.
Effectively engage Zoom’s executive team to further account objectives.
Leverage channel relationships to drive new business with existing customers.
Qualifications
Proven experience (12+ years) in client‑facing roles, preferably in a B2B environment.
Strong account planning skills.
Strong understanding of client relationship management, account growth, and solution selling.
Excellent communication, negotiation, and presentation skills.
Ability to thrive in a fast‑paced, dynamic environment while managing multiple client relationships.
Display sales excellence and mastery of KPIs, ability to forecast and bring predictability to the business.
Demonstrate strong business acumen.
Strategic thinking with a results‑driven approach to problem solving.
Proficiency in creating and presenting a strong ROI for clients.
Deep understanding of competitive offerings.
Salary Range: $200,700.00 – $447,900.00 (base salary, OTE, bonus and equity may apply).
Anticipated Position Close Date: 01/17/26
Benefits: Zoom offers a comprehensive benefits program that supports physical, mental, emotional, and financial health.
Seniority Level Not Applicable
Employment type Full‑time
Job function Sales and Business Development
Industries IT Services and IT Consulting
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Key Responsibilities Client Relationship Management
Cultivate and nurture relationships with key clients to understand their objectives, challenges, and opportunities.
Act as the primary liaison between the company and clients, addressing inquiries, concerns, and requests promptly and effectively.
Develop a deep understanding of client industries, trends, and market dynamics to anticipate needs and provide proactive solutions.
Revenue Responsibility and Strategic Account Growth
Protect and maintain existing MRR.
Identify opportunities for account expansion and revenue growth within existing client portfolios.
Collaborate with internal teams to develop tailored solutions, proposals, and presentations that align with client objectives and drive business outcomes.
Drive upselling and cross‑selling initiatives, leveraging a thorough understanding of our products and services to address client needs.
Client Advocacy and Communication
Serve as a trusted advisor and advocate for clients, ensuring their voice is heard within the organization.
Communicate effectively with clients to provide updates, insights, and value‑added recommendations.
Conduct regular business reviews and presentations to showcase performance, ROI, and future opportunities.
Collaboration and Team Engagement
Collaborate closely with sales, customer success, product, and support teams to ensure seamless delivery and an exceptional client experience.
Provide feedback and insights from client interactions to help refine product and service offerings and improve customer satisfaction.
Effectively engage Zoom’s executive team to further account objectives.
Leverage channel relationships to drive new business with existing customers.
Qualifications
Proven experience (12+ years) in client‑facing roles, preferably in a B2B environment.
Strong account planning skills.
Strong understanding of client relationship management, account growth, and solution selling.
Excellent communication, negotiation, and presentation skills.
Ability to thrive in a fast‑paced, dynamic environment while managing multiple client relationships.
Display sales excellence and mastery of KPIs, ability to forecast and bring predictability to the business.
Demonstrate strong business acumen.
Strategic thinking with a results‑driven approach to problem solving.
Proficiency in creating and presenting a strong ROI for clients.
Deep understanding of competitive offerings.
Salary Range: $200,700.00 – $447,900.00 (base salary, OTE, bonus and equity may apply).
Anticipated Position Close Date: 01/17/26
Benefits: Zoom offers a comprehensive benefits program that supports physical, mental, emotional, and financial health.
Seniority Level Not Applicable
Employment type Full‑time
Job function Sales and Business Development
Industries IT Services and IT Consulting
#J-18808-Ljbffr