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General Dynamics Corporation

Charter Operations Representative

General Dynamics Corporation, West Palm Beach, Florida, United States, 33412

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Responsibilities for this Position Charter Operations Representative Location:

West Palm Beach, FL, US, 33409

Job Category:

Flight Services

Career Level:

Professional

Requisition Id:

5222

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees and some 50 locations worldwide, we provide Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience is a team of dedicated professionals perfecting the art of flight. The artisans of aviation, the craft that brings our customers' journeys to life— in the hangar, on the ground, and behind the scenes— enable global flight with passion.

Position Summary The Charter Operations Representative is committed to proactively developing and maintaining a client base in order to expand overall charter sales activities. The role provides clients with accurate and timely information while multi‑tasking in a team environment with minimal supervision. The representative works at least two of the four 10‑hour shifts from the office.

The posted salary ranges will default to that of the regional location and do not include any premiums. The baseline range for this non‑exempt position is $26.44–$33.65 hourly, equivalent to $55,000–$70,000 annually.

Candidates will be prioritized by their proximity to the Jet Aviation hub locations listed below.

Available Locations

Teterboro, NJ

Bedford, MA

Chicago, IL

Scottsdale, AZ

Burbank, CA

West Palm Beach, FL

Bozeman, MT

Minimum Requirements

At least 2 years of experience using MS Office (Word, Excel, PowerPoint, Outlook)

Minimum of 2 years of hands‑on experience in the aviation industry, preferably in a scheduling or operations role

Proficiency in charter scheduling or FBO scheduling, depending on prior role

Demonstrated determination and resilience when handling challenging situations and unexpected changes in a fast‑paced aviation environment

Strong multitasking skills to manage various tasks simultaneously

Must be over 18 and possess a valid driver’s license with a clean driving record, if required

Minimum of a high school or trade school diploma

Main Responsibilities

Supports sales representatives and channel partners in administrative areas such as order processing, customer quotes, sales information management, product training, and financing

Functions within the Sales Support and Administration role as a generalist or in multiple disciplines

Answers inbound customer calls about product and service information and identifies upselling opportunities

Accepts orders, closes sales, maintains customer records, and completes required documentation

Identifies and qualifies prospective customers, recording sales prospecting activity in computer‑based tracking systems

May have an assigned product line that overlaps other sales teams’ territories

May have an individual or team sales quota and target earnings bonus or sales incentive opportunity

Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies, and the General Dynamics network

Desired Characteristics

Avianis and/or SAP knowledge preferred

Customer focused; externally focused with a strong market perspective

Excellent communication, customer service, and people skills

Empathetic, collaborative, and stimulating communication approach

Results driven; high personal accountability

Strong initiative and self‑direction

Ability to lead and work with others to achieve desired results

Ability to manage multiple projects and departments simultaneously

Excellent persuasion and negotiation skills; pleasant, friendly, and helpful manner to deliver the best experience to customers and colleagues

Quality driven with a passion for excellence to represent Jet Aviation as a brand ambassador

Demonstrated commitment to Jet Aviation values (Trust, Honesty, Alignment & Transparency)

Additional Details At Jet Aviation we believe in selecting the best candidates through a comprehensive and thoughtful process. Selected candidates can expect a multistage interview process, including connections with team members and leaders. As part of our commitment to safety and security, successful candidates must pass a background check and pre‑employment drug test before finalizing employment.

Benefits At Jet Aviation eligible employees enjoy a comprehensive package that fuels passions both inside and outside of work. Our competitive benefits include health, dental, and vision insurance; a matching 401(k); health savings and flexible spending accounts; short‑term and long‑term disability; life insurance; employee assistance programs; health and wellness awards; generous paid time off; tuition reimbursement; employee discounts; and more.

Equal Employment Opportunity Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans. Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Jet Aviation, where individuals are hired, employed, recognized, and advanced based upon their individual skills and abilities and without regard to an individual’s race, color, national origin, age, religion, physical or mental disability status, sex, gender, sexual orientation, gender identity or expression, transgender status, genetic information, marital status, pregnancy (including childbirth, lactation and related medical conditions), status as a protected veteran or any status or characteristic protected from employment discrimination under applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including recruitment and hiring, compensation, benefits, promotions, termination, layoff, recall, transfer, and opportunities for training and advancement.

Jet Aviation has been an industry‑leading service provider enabling global flight for over 50 years.

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