Ergon, Inc.
Customer Service Representative (CSR) - Lampton Love
Ergon, Inc., Philadelphia, Mississippi, United States, 39350
PLEASE NOTE:
Pay ranges or amounts listed on third-party job sites are not provided by Ergon Inc. or affiliated companies and may not reflect actual compensation. Pay will be discussed during the interview process and is based on qualifications and experience.
Position Title: Customer Service Representative Reports to: Branch Manager Starkville Gas, a Lampton Love company, in Choctaw, MS is a family-owned business with more than
70 years
of experience serving homes and businesses across the Southeast. With over 30 locations in 5 states, we are a relationship-driven organization built on strong connections with our employees, customers, and communities. As part of the
Ergon family of companies , we combine the responsiveness and personal touch of a family business with the resources and professionalism of a larger organization. Our culture emphasizes safety, integrity, and teamwork, and we are dedicated to supporting employee growth while delivering exceptional service.
Job Summary: Based in
Choctaw, MS , our
Customer Service Representatives
play a vital role in shaping the customer experience and representing our company through every interaction. CSR's assist customers by answering incoming calls, addressing questions and concerns, processing payments, and creating propane delivery orders with accuracy and professionalism. You will also support daily office operations through tasks such as filing, scanning, and data entry. This position requires a calm, friendly, and solution-oriented approach, even in challenging situations, to ensure each customer receives exceptional service.
Key Responsibilities:
Answer incoming phone calls in a courteous and professional manner
Respond to customer questions, concerns, and requests accurately and efficiently
Maintain a calm and helpful attitude, even in challenging situations
Perform general office duties such as filing, scanning, and data entry
Create propane deliveries after obtaining information from customers
Accept cash, check, and credit card payments from customers
Qualifications:
High school diploma or equivalent required
Strong verbal and written communication skills
Friendly, patient, and professional demeanor
Ability to handle multiple tasks at once
Basic computer and typing skills
Experience with Microsoft Office (Excel, Word, Outlook)
Experience with Cargas Energy or similar energy/propane software is a plus
Prior customer service experience is a plus
What We Offer:
Competitive pay
Medical, Dental, Vision & Life Insurance
401 (k) with company matchPaid time off (PTO)
Employee propane discount
Stability, support, and room to grow
At Ergon Inc., we live by our core values:
Empowered Service : Together, we're committed to delivering unparalleled service. We do what's right, provide solutions and foster stronger relationships with our teams and customers. Employee safety is our top priority and the first consideration in all aspects of our service. That's empowered service.
Selfless Leadership : We lead with compassion and put those around us before ourselves. We don't say we're the experts; we demonstrate it through technical expertise, category innovation and care for what we do. We call this selfless leadership.
Purposeful Growth : We believe employee growth and company growth go hand in hand. We build our legacy together to ensure future success through purposeful growth. The company has always reinvested tremendously back into the business, but not just growing for the sake of growing, but growing in a careful and strategic way.
Respectful Relationships : And together, we foster a culture of respect, acceptance and diversity of ideas and of people. Our differences make us stronger. And we're united by our shared values, always forging respectful relationships.
Come join the team! Must be able to pass a pre-employment drug screen and background check. A clean MVR is required.
We are an EEO/AAP employer.
Job Role: Customer Service Representative
Location: 106 Choctaw Town Center, Choctaw, MS 39350
Employment offer contingent upon pre-employment drug test, background check, and MVR.
#J-18808-Ljbffr
Position Title: Customer Service Representative Reports to: Branch Manager Starkville Gas, a Lampton Love company, in Choctaw, MS is a family-owned business with more than
70 years
of experience serving homes and businesses across the Southeast. With over 30 locations in 5 states, we are a relationship-driven organization built on strong connections with our employees, customers, and communities. As part of the
Ergon family of companies , we combine the responsiveness and personal touch of a family business with the resources and professionalism of a larger organization. Our culture emphasizes safety, integrity, and teamwork, and we are dedicated to supporting employee growth while delivering exceptional service.
Job Summary: Based in
Choctaw, MS , our
Customer Service Representatives
play a vital role in shaping the customer experience and representing our company through every interaction. CSR's assist customers by answering incoming calls, addressing questions and concerns, processing payments, and creating propane delivery orders with accuracy and professionalism. You will also support daily office operations through tasks such as filing, scanning, and data entry. This position requires a calm, friendly, and solution-oriented approach, even in challenging situations, to ensure each customer receives exceptional service.
Key Responsibilities:
Answer incoming phone calls in a courteous and professional manner
Respond to customer questions, concerns, and requests accurately and efficiently
Maintain a calm and helpful attitude, even in challenging situations
Perform general office duties such as filing, scanning, and data entry
Create propane deliveries after obtaining information from customers
Accept cash, check, and credit card payments from customers
Qualifications:
High school diploma or equivalent required
Strong verbal and written communication skills
Friendly, patient, and professional demeanor
Ability to handle multiple tasks at once
Basic computer and typing skills
Experience with Microsoft Office (Excel, Word, Outlook)
Experience with Cargas Energy or similar energy/propane software is a plus
Prior customer service experience is a plus
What We Offer:
Competitive pay
Medical, Dental, Vision & Life Insurance
401 (k) with company matchPaid time off (PTO)
Employee propane discount
Stability, support, and room to grow
At Ergon Inc., we live by our core values:
Empowered Service : Together, we're committed to delivering unparalleled service. We do what's right, provide solutions and foster stronger relationships with our teams and customers. Employee safety is our top priority and the first consideration in all aspects of our service. That's empowered service.
Selfless Leadership : We lead with compassion and put those around us before ourselves. We don't say we're the experts; we demonstrate it through technical expertise, category innovation and care for what we do. We call this selfless leadership.
Purposeful Growth : We believe employee growth and company growth go hand in hand. We build our legacy together to ensure future success through purposeful growth. The company has always reinvested tremendously back into the business, but not just growing for the sake of growing, but growing in a careful and strategic way.
Respectful Relationships : And together, we foster a culture of respect, acceptance and diversity of ideas and of people. Our differences make us stronger. And we're united by our shared values, always forging respectful relationships.
Come join the team! Must be able to pass a pre-employment drug screen and background check. A clean MVR is required.
We are an EEO/AAP employer.
Job Role: Customer Service Representative
Location: 106 Choctaw Town Center, Choctaw, MS 39350
Employment offer contingent upon pre-employment drug test, background check, and MVR.
#J-18808-Ljbffr