neteffects
Remote Customer Support Specialist (Email/Chat Focus)
We are seeking a highly motivated and detail‑oriented Customer Support Specialist to join our team. This role is strictly non‑phone-based, focusing entirely on providing exceptional service and effective case resolution through digital channels, primarily email and live chat.
Pay rate:
Up to $18 per hour
Location:
Remote
Schedule
Open and Flexible Availability
Candidates must be able to work a flexible schedule that may include evenings, weekends, and holidays. Our digital support operations require coverage across various shifts.
Core Responsibilities
Provide timely, professional, and accurate support to customers via email and live chat platforms.
Perform comprehensive case management, taking ownership of customer issues from initial contact through to resolution.
Clearly document all customer interactions, troubleshooting steps, and resolutions within the CRM system.
Escalate complex issues to the appropriate internal teams while maintaining proactive communication with the customer.
Contribute to a positive customer experience by offering solutions and navigating internal resources efficiently.
Key Skills & Competencies
Strong Written Communication: Exceptional grammar, spelling, and ability to convey complex information clearly, concisely, and empathetically in a written format is mandatory.
Case Management Proficiency: Proven ability to manage a queue of digital cases (emails/chats), prioritize tasks, and follow through on commitments.
Customer Service Focus: A genuine desire to help customers and a high level of patience and professionalism.
No Phone Requirement: This is strictly a non‑voice role.
Technical Experience Required
Hands‑on experience working with a Customer Relationship Management (CRM) system.
Strong Preference: Direct experience using Salesforce for logging, tracking, and managing customer cases.
Bilingual
is a Significant Plus: Fluency in a second language (e.g., Spanish, French) is highly valued, though not a strict requirement for this position.
Benefits (employee contribution)
Health insurance
Health savings account
Dental insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Pay rate:
Up to $18 per hour
Location:
Remote
Schedule
Open and Flexible Availability
Candidates must be able to work a flexible schedule that may include evenings, weekends, and holidays. Our digital support operations require coverage across various shifts.
Core Responsibilities
Provide timely, professional, and accurate support to customers via email and live chat platforms.
Perform comprehensive case management, taking ownership of customer issues from initial contact through to resolution.
Clearly document all customer interactions, troubleshooting steps, and resolutions within the CRM system.
Escalate complex issues to the appropriate internal teams while maintaining proactive communication with the customer.
Contribute to a positive customer experience by offering solutions and navigating internal resources efficiently.
Key Skills & Competencies
Strong Written Communication: Exceptional grammar, spelling, and ability to convey complex information clearly, concisely, and empathetically in a written format is mandatory.
Case Management Proficiency: Proven ability to manage a queue of digital cases (emails/chats), prioritize tasks, and follow through on commitments.
Customer Service Focus: A genuine desire to help customers and a high level of patience and professionalism.
No Phone Requirement: This is strictly a non‑voice role.
Technical Experience Required
Hands‑on experience working with a Customer Relationship Management (CRM) system.
Strong Preference: Direct experience using Salesforce for logging, tracking, and managing customer cases.
Bilingual
is a Significant Plus: Fluency in a second language (e.g., Spanish, French) is highly valued, though not a strict requirement for this position.
Benefits (employee contribution)
Health insurance
Health savings account
Dental insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#J-18808-Ljbffr