Semper Valens Solutions
Customer Service Manager - OMEGA
Semper Valens Solutions, Canyon Lake, Texas, United States, 78133
Customer Service Manager
Full Time Remote
Public Trust
Job Duties
Administer and maintain enterprise environments, including user provisioning, permissions, folder structures, and access controls
Serve as the primary point of contact for related support, troubleshooting user issues and resolving access, sync, and permission challenges
Partner with customers and internal stakeholders to onboard users on VA box platform, drive adoption, and ensure effective use of features
Develop and maintain governance standards for file management security, and compliance.
Lead customer training sessions and created documentation, best practices, and quick-reference guides to improve user experience
Collaborate with multiple teams to enforce data protection policies and audit requirements
Manage escalations by coordinating with support and ensuring timely resolution and customer satisfaction
Act as a trusted advisor to customers, aligning capabilities with business workflows and operational goals
Collect customer feedback and usage insights to inform process improvements and enhance overall customer success outcomes
Qualifications
Bachelor's Degree
5 years of relevant experience
8 years of additional experience may be substituted for education
Must be able to obtain and maintain a Public Trust Clearance
About Semper Valens Solutions Semper Valens Solutions, Inc. (SVS) is a Service-Disabled Veteran Owned Small Business (SDVOSB) providing Cost Effective Software and Systems Engineering, Field Support, Training and Full Life cycle Support Management to the DOD and VA community.
At Semper Valens, our vision is to remain a creative, cutting edge and cost-effective solutions provider where our shared intellect, industry experience, and technology excellence, make a positive difference in our customer's success. Our solutions help bridge the gap between IT and business prioritizations to optimize budgets, risks and operational processes.
We search for outstanding technical professionals, hiring at all levels of the experience spectrum; intermediate, journeyman and senior. Consider us for your career plan.
Semper Valens Solutions is an Equal Opportunity Employer
Semper Valens Solutions proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital/parental status, pregnancy/childbirth, or related conditions, physical or mental disability, genetic information, status as a Disabled Veteran, Recently Separated Veteran, Active-Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
If you require a reasonable accommodation to apply for a position with Semper Valens Solutions through its online applicant system, please contact Semper Valens Solutions Human Resources Department at (830) 899-6870.
Semper Valens Solutions is an affirmative action/equal opportunity employer - minorities, females, disabled, and protected veterans are urged to apply. Applicants have rights under Federal Employment Laws.
All Jobs at Semper Valens Solutions: https://sempervalens.com/careers
#J-18808-Ljbffr
Full Time Remote
Public Trust
Job Duties
Administer and maintain enterprise environments, including user provisioning, permissions, folder structures, and access controls
Serve as the primary point of contact for related support, troubleshooting user issues and resolving access, sync, and permission challenges
Partner with customers and internal stakeholders to onboard users on VA box platform, drive adoption, and ensure effective use of features
Develop and maintain governance standards for file management security, and compliance.
Lead customer training sessions and created documentation, best practices, and quick-reference guides to improve user experience
Collaborate with multiple teams to enforce data protection policies and audit requirements
Manage escalations by coordinating with support and ensuring timely resolution and customer satisfaction
Act as a trusted advisor to customers, aligning capabilities with business workflows and operational goals
Collect customer feedback and usage insights to inform process improvements and enhance overall customer success outcomes
Qualifications
Bachelor's Degree
5 years of relevant experience
8 years of additional experience may be substituted for education
Must be able to obtain and maintain a Public Trust Clearance
About Semper Valens Solutions Semper Valens Solutions, Inc. (SVS) is a Service-Disabled Veteran Owned Small Business (SDVOSB) providing Cost Effective Software and Systems Engineering, Field Support, Training and Full Life cycle Support Management to the DOD and VA community.
At Semper Valens, our vision is to remain a creative, cutting edge and cost-effective solutions provider where our shared intellect, industry experience, and technology excellence, make a positive difference in our customer's success. Our solutions help bridge the gap between IT and business prioritizations to optimize budgets, risks and operational processes.
We search for outstanding technical professionals, hiring at all levels of the experience spectrum; intermediate, journeyman and senior. Consider us for your career plan.
Semper Valens Solutions is an Equal Opportunity Employer
Semper Valens Solutions proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital/parental status, pregnancy/childbirth, or related conditions, physical or mental disability, genetic information, status as a Disabled Veteran, Recently Separated Veteran, Active-Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
If you require a reasonable accommodation to apply for a position with Semper Valens Solutions through its online applicant system, please contact Semper Valens Solutions Human Resources Department at (830) 899-6870.
Semper Valens Solutions is an affirmative action/equal opportunity employer - minorities, females, disabled, and protected veterans are urged to apply. Applicants have rights under Federal Employment Laws.
All Jobs at Semper Valens Solutions: https://sempervalens.com/careers
#J-18808-Ljbffr