RR Donnelley
Overview
RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale to transform customer touchpoints into meaningful moments of impact.
Role The Administrative Associate is a professional delivering exceptional customer service to external stakeholders.
Responsibilities
Utilize appropriate logs and/or tracking software for all administrative work
Thoroughly assess job requests and ensure appropriate completion of job tasks throughout the task life cycle
Provide administrative support including answering phones, customer service, editing documents for communications/memos/presentations, data entry for expenses/time/other, scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge), content/asset management, records or other research, high-volume mail support
Use established procedures, standards, and formats to complete administrative requests to client satisfaction
Communicate with team members, leads, supervisors or clients on job or deadline concerns
Meet contracted deadlines for service delivery to clients
Troubleshoot basic software or hardware problems
Foster a proactive environment of continuous service enhancement and relationship building with the client
Perform quality assurance on the work of others, as requested
Adhere to Williams Lea policies, in addition to client policies
Use equipment and supplies in a cost-efficient manner
Qualifications
High school diploma or equivalent
Minimum one year of administrative support experience, preferably in a legal, banking, or large corporate environment
Skilled in MS Office (Word, Excel, PowerPoint); strong keyboarding and typing skills
Familiar with other software programs for administrative support
Strong attention to detail; able to work on multiple projects simultaneously
Good organizational skills
Ability to meet deadlines and complete all projects in a timely manner
Ability to handle sensitive and/or confidential documents and information
Able to exercise good judgment to make decisions that conform to business needs and policy
Good problem solving skills, with the ability to escalate to a supervisory level when needed
Ability to maintain professional composure under deadline pressure
Ability to work independently and as part of a team
Ability to work in a fast-paced environment
Ability to communicate professionally in writing and verbally
Demonstrated proficiency with equipment/technology/software and hardware needed for job functions
Self-motivated with a positive attitude
Proven customer service skills to create, maintain, and enhance customer relationships
Additional Information The salary for this role at the Williams Lea by RRD location is $16.75 per hour. Starting pay decisions are based on factors including education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Roles may follow step progressions to a target rate or set increments over time. Depending on the role, total compensation may include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance, and other voluntary supplemental coverages, plus parental leave, adoption assistance and tuition assistance and employer/partner discounts.
It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing. All employment offers are contingent upon successful completion of a pre-employment background and drug screen.
RRD is an Equal Opportunity Employer, including disability/veterans.
RRD is an Equal Opportunity Employer, including disability/veterans.
RRD is an Equal Opportunity Employer, including disability/veterans.
It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
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Role The Administrative Associate is a professional delivering exceptional customer service to external stakeholders.
Responsibilities
Utilize appropriate logs and/or tracking software for all administrative work
Thoroughly assess job requests and ensure appropriate completion of job tasks throughout the task life cycle
Provide administrative support including answering phones, customer service, editing documents for communications/memos/presentations, data entry for expenses/time/other, scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge), content/asset management, records or other research, high-volume mail support
Use established procedures, standards, and formats to complete administrative requests to client satisfaction
Communicate with team members, leads, supervisors or clients on job or deadline concerns
Meet contracted deadlines for service delivery to clients
Troubleshoot basic software or hardware problems
Foster a proactive environment of continuous service enhancement and relationship building with the client
Perform quality assurance on the work of others, as requested
Adhere to Williams Lea policies, in addition to client policies
Use equipment and supplies in a cost-efficient manner
Qualifications
High school diploma or equivalent
Minimum one year of administrative support experience, preferably in a legal, banking, or large corporate environment
Skilled in MS Office (Word, Excel, PowerPoint); strong keyboarding and typing skills
Familiar with other software programs for administrative support
Strong attention to detail; able to work on multiple projects simultaneously
Good organizational skills
Ability to meet deadlines and complete all projects in a timely manner
Ability to handle sensitive and/or confidential documents and information
Able to exercise good judgment to make decisions that conform to business needs and policy
Good problem solving skills, with the ability to escalate to a supervisory level when needed
Ability to maintain professional composure under deadline pressure
Ability to work independently and as part of a team
Ability to work in a fast-paced environment
Ability to communicate professionally in writing and verbally
Demonstrated proficiency with equipment/technology/software and hardware needed for job functions
Self-motivated with a positive attitude
Proven customer service skills to create, maintain, and enhance customer relationships
Additional Information The salary for this role at the Williams Lea by RRD location is $16.75 per hour. Starting pay decisions are based on factors including education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Roles may follow step progressions to a target rate or set increments over time. Depending on the role, total compensation may include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance, and other voluntary supplemental coverages, plus parental leave, adoption assistance and tuition assistance and employer/partner discounts.
It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing. All employment offers are contingent upon successful completion of a pre-employment background and drug screen.
RRD is an Equal Opportunity Employer, including disability/veterans.
RRD is an Equal Opportunity Employer, including disability/veterans.
RRD is an Equal Opportunity Employer, including disability/veterans.
It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
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