Lush North America
Assistant Manager - Mall of America
Lush North America, Minneapolis, Minnesota, United States, 55400
Position
Assistant Manager
Hours 40 Weekly
Interview Plan Ever wondered what it’s like behind the bubbles? #lushcareers
Overview Lush North America has been creating fresh and handmade cosmetics for the past 20 years – keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to fair‑trade sourcing, supporting sustainable communities, and giving back through our Charity Pot Program.
We Offer
A fun and funky store atmosphere where individualism is encouraged
A 50% discount on all products
An unconventional retail structure to support your entrepreneurial spirit
Opportunities for growth as we promote from within
Assistant Manager As Assistant Manager, you bring Lush’s Leadership Practices into all business interactions with customers, staff and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.
The ASM supports the Shop Manager as needed in all business areas and as delegated by their Retailer; as second‑in‑command, the ASM will pick up Manager duties to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals.
Responsibilities Sales & Customer Experience
Customer Service: collaborate with your team to exceed daily sales goals and ensure a unique, inclusive customer experience.
Building the Brand: educate customers and staff on our values and positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Product Passion: deepen your product knowledge and make informed recommendations.
Driving Sales: demonstrate strong business acumen, understand metrics, budgets and reports, and impact them through behaviors on the floor.
Team Leadership
Lead Fearlessly: support your team on the sales floor, answer questions, remove obstacles and motivate them to meet sales goals.
Grow Talent: own your development, seek feedback, and support the growth of your team through coaching.
Be Real: bring your needs and feedback for your team and leaders and adapt to business needs.
Live with Purpose: engage your team at every level to ensure they are inspired, motivated and building strong relationships.
Recruitment & Selection: support staffing with top‑performing staff by networking, recruiting, hiring and succession planning.
Staff Development: collaborate with your Manager to improve engagement, retention, performance, and DEIB&B practices.
Operational Excellence
Policies & Procedures: keep your shop compliant and ensure staff practice company standards for opening and closing, product integrity, respectful workplace, health and safety and daily communication.
Stock & Inventory: train inventory team, manage ordering and stay within budget.
Visuals & Merchandising: support development of a clean, beautiful environment and adhere to merchandising and design standards.
Scheduling, Time & Attendance: schedule the right staff for peak times, allocate breaks and meals, and ensure payroll accuracy.
Qualifications Required
1‑3 years managing or supervising in a retail environment
Excellent listening and communication skills
Excellent analytical, critical thinking and troubleshooting skills
Excellent organization and time‑management skills
Strong customer service, supervisory and sales skills
Knowledge and interest in skincare, natural beauty and ethical business
Ability to work flexible hours, including holidays, evenings and weekends
Preferred
Experience with consultation‑based customer service models
Ability to develop and train staff through positive coaching and feedback
Proficient in Excel and Microsoft Suite; adaptable to other systems
Basic HR skills in hiring, scheduling, training and performance management
Experience in cross‑cultural collaboration and DEIB or social justice training
Fluency in Spanish, French or other languages
Equal Opportunity Statement At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. Lush North America unequivocally supports equal‑opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health and other characteristics protected by law.
Salary $24.52 – $24.52 USD
Indigenous Reconciliation Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. Our largest facilities are located on unceded territories, and we are committed to reconciliation and decolonization guided by the Truth and Reconciliation Commission of Canada.
#J-18808-Ljbffr
Hours 40 Weekly
Interview Plan Ever wondered what it’s like behind the bubbles? #lushcareers
Overview Lush North America has been creating fresh and handmade cosmetics for the past 20 years – keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to fair‑trade sourcing, supporting sustainable communities, and giving back through our Charity Pot Program.
We Offer
A fun and funky store atmosphere where individualism is encouraged
A 50% discount on all products
An unconventional retail structure to support your entrepreneurial spirit
Opportunities for growth as we promote from within
Assistant Manager As Assistant Manager, you bring Lush’s Leadership Practices into all business interactions with customers, staff and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.
The ASM supports the Shop Manager as needed in all business areas and as delegated by their Retailer; as second‑in‑command, the ASM will pick up Manager duties to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals.
Responsibilities Sales & Customer Experience
Customer Service: collaborate with your team to exceed daily sales goals and ensure a unique, inclusive customer experience.
Building the Brand: educate customers and staff on our values and positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Product Passion: deepen your product knowledge and make informed recommendations.
Driving Sales: demonstrate strong business acumen, understand metrics, budgets and reports, and impact them through behaviors on the floor.
Team Leadership
Lead Fearlessly: support your team on the sales floor, answer questions, remove obstacles and motivate them to meet sales goals.
Grow Talent: own your development, seek feedback, and support the growth of your team through coaching.
Be Real: bring your needs and feedback for your team and leaders and adapt to business needs.
Live with Purpose: engage your team at every level to ensure they are inspired, motivated and building strong relationships.
Recruitment & Selection: support staffing with top‑performing staff by networking, recruiting, hiring and succession planning.
Staff Development: collaborate with your Manager to improve engagement, retention, performance, and DEIB&B practices.
Operational Excellence
Policies & Procedures: keep your shop compliant and ensure staff practice company standards for opening and closing, product integrity, respectful workplace, health and safety and daily communication.
Stock & Inventory: train inventory team, manage ordering and stay within budget.
Visuals & Merchandising: support development of a clean, beautiful environment and adhere to merchandising and design standards.
Scheduling, Time & Attendance: schedule the right staff for peak times, allocate breaks and meals, and ensure payroll accuracy.
Qualifications Required
1‑3 years managing or supervising in a retail environment
Excellent listening and communication skills
Excellent analytical, critical thinking and troubleshooting skills
Excellent organization and time‑management skills
Strong customer service, supervisory and sales skills
Knowledge and interest in skincare, natural beauty and ethical business
Ability to work flexible hours, including holidays, evenings and weekends
Preferred
Experience with consultation‑based customer service models
Ability to develop and train staff through positive coaching and feedback
Proficient in Excel and Microsoft Suite; adaptable to other systems
Basic HR skills in hiring, scheduling, training and performance management
Experience in cross‑cultural collaboration and DEIB or social justice training
Fluency in Spanish, French or other languages
Equal Opportunity Statement At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. Lush North America unequivocally supports equal‑opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health and other characteristics protected by law.
Salary $24.52 – $24.52 USD
Indigenous Reconciliation Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. Our largest facilities are located on unceded territories, and we are committed to reconciliation and decolonization guided by the Truth and Reconciliation Commission of Canada.
#J-18808-Ljbffr