Helping Hands Family - Autism Services
Operations Manager - Ridley Park, PA
Helping Hands Family - Autism Services, Crum Lynne, Pennsylvania, United States, 19022
The
Operations Manager
is the senior leader within a clinic, overseeing all team members at our Ridley Park, PA clinic location. The Operations Manager translates organizational strategy into day-to-day clinic operations, continuously driving results, quality of care, improvements and innovation.
Responsibilities
Strategic Clinic Operations Management:
Develop and execute operational plans to achieve clinic goals and organizational initiatives. Responsible for effective operational workflows, resource allocation, budget performance, and KPI achievement. Foster operational excellence through proactive leadership, continuous improvement, and data-driven decision‑making.
Leadership and Organizational Development:
Lead, mentor, and empower the Clinical Supervisor and Office Manager to achieve clinical and organizational objectives. Build a collaborative, accountable, and high‑performing team culture through active, empathetic listening, action planning, coaching, and daily guidance.
Client and Family Experience Leadership:
Champion a client‑centered experience by strategically aligning operations to support family engagement, satisfaction, and retention. Serve as an escalation point for complex client and operational concerns, ensuring timely resolution and continuous quality improvement.
Organizational Alignment and Strategic Partnerships:
Collaborate with Regional and Support Center leadership to align clinic operations with overall business and clinical strategy. Ensure compliance with all HHF policies and Federal and State regulatory requirements while identifying opportunities for operational innovation.
Additional duties as assigned.
Skills and Competencies
Master’s degree in Healthcare Administration, Business Management, or related field preferred; Bachelor’s degree with equivalent leadership experience will be considered.
Minimum 4 years of experience in operational leadership roles within healthcare, behavioral health, or related service industries.
Proven success in managing budgets, driving performance improvements, and leading large, diverse teams.
High emotional intelligence with excellent communication, change management, and conflict resolution skills.
Strong analytical, critical thinking, and strategic planning capabilities.
Full commitment to working onsite during designated hours.
Physical Requirements This position requires occasional lifting and transporting items weighing up to 25 pounds, including office supplies and small equipment. Despite its primarily sedentary nature, it requires prolonged periods of standing and frequent movement within the clinic environment.
Personality
Detail‑oriented & highly organized.
Committed to purposeful care.
Helping Hands Family Base Salary Range: $85,000 USD - $95,000 USD
Ready to Make a Difference? Apply Now!
Helping Hands Family (HHF) is
Great Place to Work Certified™ in 2021, 2022, 2023, and 2024 . We are a top‑rated ABA provider dedicated to a supportive and inclusive culture. We offer rewarding work experiences, including making a lasting impact on children’s lives.
All offers of employment are contingent upon the successful completion of a comprehensive background check. This includes Social Security and identity verification, reference checks, criminal history check, fingerprint screening, and any other relevant checks to ensure the safety and well-being of the children we serve. All new hires must complete E-Verify as required by USCIS. HHF does not provide immigration sponsorship for any roles at this time.
Helping Hands Family is dedicated to a supportive, inclusive culture. We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.
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Operations Manager
is the senior leader within a clinic, overseeing all team members at our Ridley Park, PA clinic location. The Operations Manager translates organizational strategy into day-to-day clinic operations, continuously driving results, quality of care, improvements and innovation.
Responsibilities
Strategic Clinic Operations Management:
Develop and execute operational plans to achieve clinic goals and organizational initiatives. Responsible for effective operational workflows, resource allocation, budget performance, and KPI achievement. Foster operational excellence through proactive leadership, continuous improvement, and data-driven decision‑making.
Leadership and Organizational Development:
Lead, mentor, and empower the Clinical Supervisor and Office Manager to achieve clinical and organizational objectives. Build a collaborative, accountable, and high‑performing team culture through active, empathetic listening, action planning, coaching, and daily guidance.
Client and Family Experience Leadership:
Champion a client‑centered experience by strategically aligning operations to support family engagement, satisfaction, and retention. Serve as an escalation point for complex client and operational concerns, ensuring timely resolution and continuous quality improvement.
Organizational Alignment and Strategic Partnerships:
Collaborate with Regional and Support Center leadership to align clinic operations with overall business and clinical strategy. Ensure compliance with all HHF policies and Federal and State regulatory requirements while identifying opportunities for operational innovation.
Additional duties as assigned.
Skills and Competencies
Master’s degree in Healthcare Administration, Business Management, or related field preferred; Bachelor’s degree with equivalent leadership experience will be considered.
Minimum 4 years of experience in operational leadership roles within healthcare, behavioral health, or related service industries.
Proven success in managing budgets, driving performance improvements, and leading large, diverse teams.
High emotional intelligence with excellent communication, change management, and conflict resolution skills.
Strong analytical, critical thinking, and strategic planning capabilities.
Full commitment to working onsite during designated hours.
Physical Requirements This position requires occasional lifting and transporting items weighing up to 25 pounds, including office supplies and small equipment. Despite its primarily sedentary nature, it requires prolonged periods of standing and frequent movement within the clinic environment.
Personality
Detail‑oriented & highly organized.
Committed to purposeful care.
Helping Hands Family Base Salary Range: $85,000 USD - $95,000 USD
Ready to Make a Difference? Apply Now!
Helping Hands Family (HHF) is
Great Place to Work Certified™ in 2021, 2022, 2023, and 2024 . We are a top‑rated ABA provider dedicated to a supportive and inclusive culture. We offer rewarding work experiences, including making a lasting impact on children’s lives.
All offers of employment are contingent upon the successful completion of a comprehensive background check. This includes Social Security and identity verification, reference checks, criminal history check, fingerprint screening, and any other relevant checks to ensure the safety and well-being of the children we serve. All new hires must complete E-Verify as required by USCIS. HHF does not provide immigration sponsorship for any roles at this time.
Helping Hands Family is dedicated to a supportive, inclusive culture. We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.
#J-18808-Ljbffr