City of New York
Parent & Children's Rights Advocate
City of New York, Lincoln, Nebraska, United States, 68511
Salary
Selected candidate will be offered a salary between $62,868.00 and $72,298.00.
About the Administration for Children’s Services (ACS)
The Administration for Children’s Services (ACS) protects and promotes the safety and well‑being of New York City’s children and families by providing child welfare, juvenile justice, and early care services. In child welfare, ACS contracts with private nonprofit organizations to support and stabilize families at risk of a crisis through preventive services and provides foster care services for children who cannot safely remain at home. Each year, the agency’s Division of Child Protection responds to more than 50,000 reports of suspected child abuse or neglect. In juvenile justice, ACS manages and funds services including detention and placement, intensive community‑based alternatives for youth, and support services for families. ACS is also a key part of NYC’s early childhood and education continuum, providing childcare assistance to thousands of child‑welfare involved and low‑income children so they can access safe, affordable, quality care.
About the Office of Advocacy (OOA)
The Office of Advocacy (OOA) is the public‑facing office within the Administration for Children’s Services (ACS), Division of External Affairs. OOA responds to the questions, concerns, and complaints of parents, youth, foster parents, caregivers, and extended family members impacted by the child welfare, juvenile justice, and early childhood education systems.
Position Summary
The OOA seeks a Parent and Children’s Rights Advocate to serve as a liaison to the families we serve by connecting them to resources and support services. The Parent and Children’s Rights Advocate assigned to the OOA will be responsible for (but not limited to) the following duties:
Respond to inquiries and referrals that come to ACS through a variety of channels including the Mayor’s Dynamics correspondence system, 311 calls, the ACS website, public and elected officials, walk‑ins, and the OOA Parent and Children’s Rights Helpline.
Assess the needs of constituents, educate them about their rights and responsibilities, and advocate on their behalf with ACS’ contracted service providers and within ACS program areas including child welfare, juvenile justice, and early care and education.
Draft correspondence and resolve inquiries using the Dynamics Correspondence System and internal OOA record‑keeping systems in a timely manner.
Respond to youth and families in crisis requesting immediate assistance on a walk‑in basis.
Act as liaison and mediator between various ACS divisions and contracting agencies.
Develop and maintain knowledge of government and community resources in the interests of linking children and families with appropriate services.
Master use of record‑keeping and correspondence systems including but not limited to CONNECTIONS and LTS.
Participate in individual and group supervision, staff meetings and training activities as deemed necessary by Supervisor and Executive Director of Advocacy.
Function as a member of an OOA team by supporting and sharing information with co‑workers, maintaining office coverage during working hours, filling in for co‑workers during vacation or illness, and identifying resources to continuously improve the efficacy of OOA.
Assist Executive Director as needed with special projects including but not limited to the Parent Advocate Initiative.
How to Apply
APPLICATIONS MUST BE SUBMITTED ELECTRONICALLY USING ONE OF THE OPTIONS BELOW: - Please go to www.cityjobs.nyc.gov or www.nyc.gov/ess for current NYC employees and search for Job ID #756394 - NO PHONE CALLS, FAXES, OR PERSONAL INQUIRIES PERMITTED - NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED
Minimum Qualifications
A baccalaureate degree from an accredited college and two years of experience in community work or community‑centered activities in an area related to the duties described above; or
High school graduation or equivalent and six years of experience in community work or community‑centered activities in an area related to the duties described above; or
Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
Preferred Skills
Personal lived experience as a parent, caregiver, close relative or youth impacted by the child welfare systems.
Good writing skills and ability to produce reports and correspondence against deadline.
Familiarity with automated record‑keeping and information management systems including 311, Connections, and LTS highly desirable.
Familiarity with public child welfare law and regulation, child protective services, preventive services, foster care, and the Family Court highly desirable.
Function as a member of the OOA team by supporting and sharing information with co‑workers, maintaining office coverage during working hours, filling in for co‑workers during vacation or illness, and identifying resources to continuously improve the efficacy of OOA.
Strong interpersonal and communication skills, with the ability to engage families from diverse cultural and linguistic backgrounds.
Knowledge of NYC and community‑based resources for families.
Ability to manage sensitive and confidential information while maintaining professionalism.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Comfort with case record systems (Dynamics, CONNECTIONS) preferred.
Bilingual skills preferred but not required.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Equal Employment Opportunity Statement
The City of New York is an inclusive equal‑opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based on any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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Selected candidate will be offered a salary between $62,868.00 and $72,298.00.
About the Administration for Children’s Services (ACS)
The Administration for Children’s Services (ACS) protects and promotes the safety and well‑being of New York City’s children and families by providing child welfare, juvenile justice, and early care services. In child welfare, ACS contracts with private nonprofit organizations to support and stabilize families at risk of a crisis through preventive services and provides foster care services for children who cannot safely remain at home. Each year, the agency’s Division of Child Protection responds to more than 50,000 reports of suspected child abuse or neglect. In juvenile justice, ACS manages and funds services including detention and placement, intensive community‑based alternatives for youth, and support services for families. ACS is also a key part of NYC’s early childhood and education continuum, providing childcare assistance to thousands of child‑welfare involved and low‑income children so they can access safe, affordable, quality care.
About the Office of Advocacy (OOA)
The Office of Advocacy (OOA) is the public‑facing office within the Administration for Children’s Services (ACS), Division of External Affairs. OOA responds to the questions, concerns, and complaints of parents, youth, foster parents, caregivers, and extended family members impacted by the child welfare, juvenile justice, and early childhood education systems.
Position Summary
The OOA seeks a Parent and Children’s Rights Advocate to serve as a liaison to the families we serve by connecting them to resources and support services. The Parent and Children’s Rights Advocate assigned to the OOA will be responsible for (but not limited to) the following duties:
Respond to inquiries and referrals that come to ACS through a variety of channels including the Mayor’s Dynamics correspondence system, 311 calls, the ACS website, public and elected officials, walk‑ins, and the OOA Parent and Children’s Rights Helpline.
Assess the needs of constituents, educate them about their rights and responsibilities, and advocate on their behalf with ACS’ contracted service providers and within ACS program areas including child welfare, juvenile justice, and early care and education.
Draft correspondence and resolve inquiries using the Dynamics Correspondence System and internal OOA record‑keeping systems in a timely manner.
Respond to youth and families in crisis requesting immediate assistance on a walk‑in basis.
Act as liaison and mediator between various ACS divisions and contracting agencies.
Develop and maintain knowledge of government and community resources in the interests of linking children and families with appropriate services.
Master use of record‑keeping and correspondence systems including but not limited to CONNECTIONS and LTS.
Participate in individual and group supervision, staff meetings and training activities as deemed necessary by Supervisor and Executive Director of Advocacy.
Function as a member of an OOA team by supporting and sharing information with co‑workers, maintaining office coverage during working hours, filling in for co‑workers during vacation or illness, and identifying resources to continuously improve the efficacy of OOA.
Assist Executive Director as needed with special projects including but not limited to the Parent Advocate Initiative.
How to Apply
APPLICATIONS MUST BE SUBMITTED ELECTRONICALLY USING ONE OF THE OPTIONS BELOW: - Please go to www.cityjobs.nyc.gov or www.nyc.gov/ess for current NYC employees and search for Job ID #756394 - NO PHONE CALLS, FAXES, OR PERSONAL INQUIRIES PERMITTED - NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED
Minimum Qualifications
A baccalaureate degree from an accredited college and two years of experience in community work or community‑centered activities in an area related to the duties described above; or
High school graduation or equivalent and six years of experience in community work or community‑centered activities in an area related to the duties described above; or
Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
Preferred Skills
Personal lived experience as a parent, caregiver, close relative or youth impacted by the child welfare systems.
Good writing skills and ability to produce reports and correspondence against deadline.
Familiarity with automated record‑keeping and information management systems including 311, Connections, and LTS highly desirable.
Familiarity with public child welfare law and regulation, child protective services, preventive services, foster care, and the Family Court highly desirable.
Function as a member of the OOA team by supporting and sharing information with co‑workers, maintaining office coverage during working hours, filling in for co‑workers during vacation or illness, and identifying resources to continuously improve the efficacy of OOA.
Strong interpersonal and communication skills, with the ability to engage families from diverse cultural and linguistic backgrounds.
Knowledge of NYC and community‑based resources for families.
Ability to manage sensitive and confidential information while maintaining professionalism.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Comfort with case record systems (Dynamics, CONNECTIONS) preferred.
Bilingual skills preferred but not required.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Equal Employment Opportunity Statement
The City of New York is an inclusive equal‑opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based on any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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