Monroe Tractor & Implement Co.
Product Support Specialist
Monroe Tractor & Implement Co., Henrietta, New York, United States
Product Support Specialist
Monroe Tractor & Implement Co.
Monroe Tractor is a well‑known and respected construction and agricultural equipment dealer with over 70 years of experience servicing the northeastern United States. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, Rhode Island, and Massachusetts, we pride ourselves on providing best‑in‑class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities once undreamed of. We’re still a family‑owned business.
We are seeking a knowledgeable and driven Product Support Specialist to serve as the subject‑matter expert for Wirtgen, Road Construction & Mining Machinery product lines. In this role you will play a critical part in supporting our sales team and customers by delivering in‑depth product knowledge, technical support, and application expertise.
You will build and maintain strong customer relationships within your assigned territory to increase market share, drive equipment sales, and contribute to long‑term company profitability. This position requires a deep understanding of road construction equipment, asphalt and concrete milling, paving, soil stabilization, and other heavy equipment applications.
Territory Buffalo / Rochester / Syracuse Territories
Responsibilities
Increase market share and profitability within the designated product range.
Develop relationships and networks throughout the industry to monitor and participate in all product activities.
Create opportunities by evaluating customer fleets and techniques, and proactively propose better solutions.
Assist the sales force with product demonstrations and technical presentations.
Deliver new machines and provide onsite operation and maintenance training.
Follow up with customers after delivery to ensure they remain fully trained and highly satisfied.
Communicate regularly with store and branch managers and full‑line sales professionals.
Serve as primary communication channel for product technical and commercial issues with our manufacturing partners.
Actively participate in industry groups and events, staying abreast of competitive activity.
Seek additional parts and service opportunities for the company and report prospects.
Provide ongoing training for customers and employees on product developments.
Assist customers with parts, service and repair requirements.
Coordinate equipment delivery and pickup as needed.
Follow all safety rules, policies, and procedures.
Participate in company training and development programs.
Engage in all company communication activities such as open book meetings, huddles, and departmental meetings.
Maintain a professional relationship with peers, management, and support resources.
Perform other duties as assigned by management.
Qualifications
Ability to work independently.
Prior heavy highway construction knowledge (milling, paving, etc.) required.
Basic mechanical skills for setups and minor repairs.
Prior sales experience and/or training required.
Good understanding of local market conditions.
Strong communication and interpersonal skills.
Excellent customer service skills.
Strong computer skills.
Benefits
Medical, Dental & Vision Insurance
401K plan with match
Generous paid‑time‑off policy
Short‑ and long‑term disability coverage
Family‑owned and operated
Competitive compensation
Salary: $55,000 – $65,000 per year
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Agriculture, Construction, Mining Machinery Manufacturing
We are an equal‑opportunity employer and prohibit discrimination and harassment without regard to race, color, religion, age, gender, sexual orientation, disability, veteran status, or any other characteristic protected by federal, state, or local laws.
Pay is commensurate with the applicant’s experience, as it relates to the position.
Referrals increase your chances of interviewing at Monroe Tractor & Implement Co. by 2x.
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We are seeking a knowledgeable and driven Product Support Specialist to serve as the subject‑matter expert for Wirtgen, Road Construction & Mining Machinery product lines. In this role you will play a critical part in supporting our sales team and customers by delivering in‑depth product knowledge, technical support, and application expertise.
You will build and maintain strong customer relationships within your assigned territory to increase market share, drive equipment sales, and contribute to long‑term company profitability. This position requires a deep understanding of road construction equipment, asphalt and concrete milling, paving, soil stabilization, and other heavy equipment applications.
Territory Buffalo / Rochester / Syracuse Territories
Responsibilities
Increase market share and profitability within the designated product range.
Develop relationships and networks throughout the industry to monitor and participate in all product activities.
Create opportunities by evaluating customer fleets and techniques, and proactively propose better solutions.
Assist the sales force with product demonstrations and technical presentations.
Deliver new machines and provide onsite operation and maintenance training.
Follow up with customers after delivery to ensure they remain fully trained and highly satisfied.
Communicate regularly with store and branch managers and full‑line sales professionals.
Serve as primary communication channel for product technical and commercial issues with our manufacturing partners.
Actively participate in industry groups and events, staying abreast of competitive activity.
Seek additional parts and service opportunities for the company and report prospects.
Provide ongoing training for customers and employees on product developments.
Assist customers with parts, service and repair requirements.
Coordinate equipment delivery and pickup as needed.
Follow all safety rules, policies, and procedures.
Participate in company training and development programs.
Engage in all company communication activities such as open book meetings, huddles, and departmental meetings.
Maintain a professional relationship with peers, management, and support resources.
Perform other duties as assigned by management.
Qualifications
Ability to work independently.
Prior heavy highway construction knowledge (milling, paving, etc.) required.
Basic mechanical skills for setups and minor repairs.
Prior sales experience and/or training required.
Good understanding of local market conditions.
Strong communication and interpersonal skills.
Excellent customer service skills.
Strong computer skills.
Benefits
Medical, Dental & Vision Insurance
401K plan with match
Generous paid‑time‑off policy
Short‑ and long‑term disability coverage
Family‑owned and operated
Competitive compensation
Salary: $55,000 – $65,000 per year
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Agriculture, Construction, Mining Machinery Manufacturing
We are an equal‑opportunity employer and prohibit discrimination and harassment without regard to race, color, religion, age, gender, sexual orientation, disability, veteran status, or any other characteristic protected by federal, state, or local laws.
Pay is commensurate with the applicant’s experience, as it relates to the position.
Referrals increase your chances of interviewing at Monroe Tractor & Implement Co. by 2x.
#J-18808-Ljbffr