Mercy Health
Patient Ambassador - St. Elizabeth Youngstown Hospital
Mercy Health, Youngstown, Ohio, United States, 44502
About Us
As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.
Patient Ambassador - St. Elizabeth Youngstown Hospital As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect.
Primary Function/General Purpose of Position The Patient Ambassador caters to the culinary needs of patients and acts as the representative of the Food and Nutrition Services Department.
Essential Job Functions Mealtime Preparation
Maintains tray line area ensuring Patient Services refrigerators, freezers, and condiment stations are stocked, clean, and free of expired items.
Ensures HACCP logs are complete in tray line areas.
Stocks smallware’s and ensures readiness for service. (Domes, Bases, Plates, Bowls, Tumblers, trays and Silverware)
Prepares Patient/Resident trays for assigned floors; assembles all cold and hot items based on tray diagram standards, the diet order, and meal selections ensuring a timely tray delivery.
Patient/Resident Menu Selection
Ensures meal accuracy and diet appropriateness while taking patient/resident meal selections.
Ensures meal accuracy while delivering trays, following infection control standards, PPE guidelines, and national patient safety goals.
Ensures patient/resident culinary needs are catered to during the shift for assigned floors and patients
Actively participates in department patient satisfaction initiatives, PIs, and Shadow Rounds.
Ensures satisfaction with culinary services during the shift for assigned floors and patients following AIDET standards of service.
Cleanliness and Sanitation
Ensures the cleanliness of the tray line area, following daily, weekly, and monthly cleaning assignments.
Follows departmental opening and closing procedures.
Maintains organization throughout the shift in the work area.
Stores all items in their designated labeled areas and eliminate clutter.
Communication
Effectively communicates issues to management promptly.
Knows the schedule and check out with management before clocking out.
Effectively communicates with the care team throughout the shift for assigned floors and patients; checks in at nursing units before each meal period for changes to diet orders or NPO status.
Teamwork
Actively participates in daily huddles.
Actively participates in department QAPI(s): IDDSI logs and Allergy logs; ensuring meal accuracy and diet appropriateness of high-risk trays for assigned floors and patients.
Assists other team members when necessary. Asks for help when necessary.
Assists management in any way conducive to the efficient operation of the facility.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Licensing/Certification
None
Education
High School Diplomas or GED (preferred)
Work Experience
No experience required; On-the-job training will be provided
Previous Food Industry or Customer Service experience (preferred)
Training
None
Language
None
Patient Population
Not applicable to this position
Working Conditions
Periods of high stress and fluctuating workloads may occur.
May be exposed to high noise levels and bright lights.
May be exposed to physical altercations and verbal abuse.
May be exposed to limited hazardous substances or body fluids.*
May be exposed to human blood and other potentially infectious materials.*
May have periods of constant interruptions.
Prolonged periods of working alone.
* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.
Physical Demands
Lifting/ Carrying (0-50 lbs.)
Lifting/ Carrying (50-100 lbs.)
Push/ Pull (0-50 lbs.)
Push/ Pull (50-100 lbs.)
Stoop, Kneel
Crawling
Climbing
Balance
Bending
Additional Physical Requirements/Hazards
Manual dexterity (eye/hand coordination)
Perform shift work
Hear alarms/telephone/audio recordings
Reach above shoulder
Repetitive arm/hand movements
Finger Dexterity
Hazards
Depth perception
Use of Latex products
Exposure to toxic/caustic/chemicals/detergents
Exposure to moving mechanical parts
Exposure to dust/fumes
Exposure to potential electrical shock
Exposure to high pitched noises
Gaseous risk exposure
Skills
Basic Math skills
Ability to write and understand written and oral communications
Attention to detail
Acceptance of authority
Communication with family members
Teamwork
Conflict resolution
Active listening
Relationship building
Mercy Health is an equal opportunity employer.
As a Mercy Health associate, you’re part of a Mission that matters. We support your well‑being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
Paid time off, parental and FMLA leave, short‑ and long‑term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
Department Food and Nutrition – St. Elizabeth
It is our policy to abide by all Federal and State laws, as well as the requirements of 41 CFR 60‑1.4(a), 60‑300.5(a) and 60‑741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affiantative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.
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Patient Ambassador - St. Elizabeth Youngstown Hospital As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect.
Primary Function/General Purpose of Position The Patient Ambassador caters to the culinary needs of patients and acts as the representative of the Food and Nutrition Services Department.
Essential Job Functions Mealtime Preparation
Maintains tray line area ensuring Patient Services refrigerators, freezers, and condiment stations are stocked, clean, and free of expired items.
Ensures HACCP logs are complete in tray line areas.
Stocks smallware’s and ensures readiness for service. (Domes, Bases, Plates, Bowls, Tumblers, trays and Silverware)
Prepares Patient/Resident trays for assigned floors; assembles all cold and hot items based on tray diagram standards, the diet order, and meal selections ensuring a timely tray delivery.
Patient/Resident Menu Selection
Ensures meal accuracy and diet appropriateness while taking patient/resident meal selections.
Ensures meal accuracy while delivering trays, following infection control standards, PPE guidelines, and national patient safety goals.
Ensures patient/resident culinary needs are catered to during the shift for assigned floors and patients
Actively participates in department patient satisfaction initiatives, PIs, and Shadow Rounds.
Ensures satisfaction with culinary services during the shift for assigned floors and patients following AIDET standards of service.
Cleanliness and Sanitation
Ensures the cleanliness of the tray line area, following daily, weekly, and monthly cleaning assignments.
Follows departmental opening and closing procedures.
Maintains organization throughout the shift in the work area.
Stores all items in their designated labeled areas and eliminate clutter.
Communication
Effectively communicates issues to management promptly.
Knows the schedule and check out with management before clocking out.
Effectively communicates with the care team throughout the shift for assigned floors and patients; checks in at nursing units before each meal period for changes to diet orders or NPO status.
Teamwork
Actively participates in daily huddles.
Actively participates in department QAPI(s): IDDSI logs and Allergy logs; ensuring meal accuracy and diet appropriateness of high-risk trays for assigned floors and patients.
Assists other team members when necessary. Asks for help when necessary.
Assists management in any way conducive to the efficient operation of the facility.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Licensing/Certification
None
Education
High School Diplomas or GED (preferred)
Work Experience
No experience required; On-the-job training will be provided
Previous Food Industry or Customer Service experience (preferred)
Training
None
Language
None
Patient Population
Not applicable to this position
Working Conditions
Periods of high stress and fluctuating workloads may occur.
May be exposed to high noise levels and bright lights.
May be exposed to physical altercations and verbal abuse.
May be exposed to limited hazardous substances or body fluids.*
May be exposed to human blood and other potentially infectious materials.*
May have periods of constant interruptions.
Prolonged periods of working alone.
* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.
Physical Demands
Lifting/ Carrying (0-50 lbs.)
Lifting/ Carrying (50-100 lbs.)
Push/ Pull (0-50 lbs.)
Push/ Pull (50-100 lbs.)
Stoop, Kneel
Crawling
Climbing
Balance
Bending
Additional Physical Requirements/Hazards
Manual dexterity (eye/hand coordination)
Perform shift work
Hear alarms/telephone/audio recordings
Reach above shoulder
Repetitive arm/hand movements
Finger Dexterity
Hazards
Depth perception
Use of Latex products
Exposure to toxic/caustic/chemicals/detergents
Exposure to moving mechanical parts
Exposure to dust/fumes
Exposure to potential electrical shock
Exposure to high pitched noises
Gaseous risk exposure
Skills
Basic Math skills
Ability to write and understand written and oral communications
Attention to detail
Acceptance of authority
Communication with family members
Teamwork
Conflict resolution
Active listening
Relationship building
Mercy Health is an equal opportunity employer.
As a Mercy Health associate, you’re part of a Mission that matters. We support your well‑being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
Paid time off, parental and FMLA leave, short‑ and long‑term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
Department Food and Nutrition – St. Elizabeth
It is our policy to abide by all Federal and State laws, as well as the requirements of 41 CFR 60‑1.4(a), 60‑300.5(a) and 60‑741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affiantative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.
#J-18808-Ljbffr