Delaware River & Bay Authority (DRBA)
Casual Customer Service Supervisor
Delaware River & Bay Authority (DRBA), Cape May, New Jersey, us, 08204
CASUAL CUSTOMER SERVICE SUPERVISOR
Location: Cape May, NJ
Hourly Rate: $20.00
Work schedule is primarily weekends and holidays from 10:15 a.m. to 6:15 p.m. or, 5:45 a.m. to 1:45 p.m. to cover other shifts in support of the departmental needs
Opening Date: December 30, 2025 Closing Date: Until Filled
I. POSITION SUMMARY This position is a casual Customer Service Supervisor which is responsible for conducting sales and providing customer service, supervision, and administration for the Cape May-Lewes Ferry ticket/tollbooth/call center operations. This position has a primary role in the day‑to‑day supervision of the Customer Service Department. The Customer Service Supervisor is responsible for providing supervision of employees in the following duties: ticketing, reservations, and sales; handling and resolving customer‑related issues; and performing a variety of administrative duties. Work schedule is shift work on weekends and holidays (normally, 10:15 a.m. to 6:15 p.m. or 5:45 a.m. to 1:45 p.m. to cover shifts) in support of the departmental needs. Additional shifts will be required based upon business needs. This casual position is part‑time with no guaranteed minimum number of hours, nor are there any guaranteed assignments.
II. ESSENTIAL DUTIES AND RESPONSIBILITIES
Supervises a sales and customer service team training, coaching and counseling staff
Assists with setting up, promotion, selling and up‑selling of all events and products offered to the public
Handling of, and resolving of, customer complaints
Tracks, monitors, measures productivity
Provides the highest level of customer service and professionalism to all internal and external customers
III. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Strong ability to supervise and motivate employees
Ability to handle multiple tasks, projects, and priorities
Good verbal and written communications skills
Ability to operate a variety of office and point‑of‑sale equipment, such as personal computers in addition to experience with Microsoft Office products
Cash handling experience
Ability to provide superior customer service to everyone by responding in a courteous and efficient manner
IV. REQUIRED EDUCATION AND EXPERIENCE
High school diploma or equivalent.
Two years of supervisory experience preferred
Two years of experience in sales, call center operations, or customer service
V. LICENSES, REGISTRATION, AND SPECIAL REQUIREMENTS
Possession of a valid motor vehicle operator's license
VI. ADDITIONAL REQUIREMENTS
Applicants will be subject to a background check
Subject to pre‑employment drug testing
Delaware River and Bay Authority requires all employees to have direct deposit with a financial institution or enroll in the payroll card program to receive their bi‑weekly pay
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If you are interested in applying for this position please complete the on‑line application at www.drba.net. In addition, you also have the option of attaching a resume to the completed application.
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Location: Cape May, NJ
Hourly Rate: $20.00
Work schedule is primarily weekends and holidays from 10:15 a.m. to 6:15 p.m. or, 5:45 a.m. to 1:45 p.m. to cover other shifts in support of the departmental needs
Opening Date: December 30, 2025 Closing Date: Until Filled
I. POSITION SUMMARY This position is a casual Customer Service Supervisor which is responsible for conducting sales and providing customer service, supervision, and administration for the Cape May-Lewes Ferry ticket/tollbooth/call center operations. This position has a primary role in the day‑to‑day supervision of the Customer Service Department. The Customer Service Supervisor is responsible for providing supervision of employees in the following duties: ticketing, reservations, and sales; handling and resolving customer‑related issues; and performing a variety of administrative duties. Work schedule is shift work on weekends and holidays (normally, 10:15 a.m. to 6:15 p.m. or 5:45 a.m. to 1:45 p.m. to cover shifts) in support of the departmental needs. Additional shifts will be required based upon business needs. This casual position is part‑time with no guaranteed minimum number of hours, nor are there any guaranteed assignments.
II. ESSENTIAL DUTIES AND RESPONSIBILITIES
Supervises a sales and customer service team training, coaching and counseling staff
Assists with setting up, promotion, selling and up‑selling of all events and products offered to the public
Handling of, and resolving of, customer complaints
Tracks, monitors, measures productivity
Provides the highest level of customer service and professionalism to all internal and external customers
III. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Strong ability to supervise and motivate employees
Ability to handle multiple tasks, projects, and priorities
Good verbal and written communications skills
Ability to operate a variety of office and point‑of‑sale equipment, such as personal computers in addition to experience with Microsoft Office products
Cash handling experience
Ability to provide superior customer service to everyone by responding in a courteous and efficient manner
IV. REQUIRED EDUCATION AND EXPERIENCE
High school diploma or equivalent.
Two years of supervisory experience preferred
Two years of experience in sales, call center operations, or customer service
V. LICENSES, REGISTRATION, AND SPECIAL REQUIREMENTS
Possession of a valid motor vehicle operator's license
VI. ADDITIONAL REQUIREMENTS
Applicants will be subject to a background check
Subject to pre‑employment drug testing
Delaware River and Bay Authority requires all employees to have direct deposit with a financial institution or enroll in the payroll card program to receive their bi‑weekly pay
*********************
If you are interested in applying for this position please complete the on‑line application at www.drba.net. In addition, you also have the option of attaching a resume to the completed application.
#J-18808-Ljbffr