FedEx Office
Overview
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority. General Duties And Responsibilities
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) People: Follows instructions of supervisors and assists other team members in performing store functions Service: Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need; provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services; provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs; ensures all customer problems are resolved quickly and to the satisfaction of the customer Operations: Takes complex customer orders using order systems and provides accurate pricing information; assembles parcels and prepares goods for shipping; sets up and operates printing, binding, and other related equipment; maintains a safe, clean and orderly retail Store Profit: Ensures confidentiality of customer data; processes financial transactions using a Point of Sale terminal; cleans, repairs, and stocks equipment and supplies; stays current on merchandising materials and ensures proper display; takes preemptive action to prevent errors and waste; completes required financial paperwork and may assist with financial reporting; follows SOPs and policies Self-Management: Performs multiple tasks simultaneously; looks for opportunities to improve knowledge and skills; operates with minimal supervision; adheres to store standards; performs other duties as needed Minimum Qualifications And Requirements
High school diploma or equivalent education 6+ months of specialized experience Excellent verbal and written communication skills Essential Functions
Ability to stand during entire shift, excluding meal and rest periods Ability to move and lift up to 55 pounds Ability to bend/twist at the waist and knees Ability to communicate effectively with customers, vendors, and other team members Ability to perform work activities requiring cooperation and instruction Ability to work in a fast-paced environment under substantial pressure Ability to maintain attention and concentration for extended periods Ability to work with minimal supervision Regular attendance and ability to report to a designated location or schedule Preferred Qualifications
Pay Transparency details and other site-specific disclosures may apply as required EEO and Accommodations
FedEx Office is an Equal Opportunity Employer including, Vets/Disability. FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations should email HR.Recruiting@fedex.com. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws. The existence of a criminal record is not an automatic bar to employment and will be considered on a case-by-case basis in relation to the job. For more information, click here.
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The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority. General Duties And Responsibilities
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) People: Follows instructions of supervisors and assists other team members in performing store functions Service: Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need; provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services; provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs; ensures all customer problems are resolved quickly and to the satisfaction of the customer Operations: Takes complex customer orders using order systems and provides accurate pricing information; assembles parcels and prepares goods for shipping; sets up and operates printing, binding, and other related equipment; maintains a safe, clean and orderly retail Store Profit: Ensures confidentiality of customer data; processes financial transactions using a Point of Sale terminal; cleans, repairs, and stocks equipment and supplies; stays current on merchandising materials and ensures proper display; takes preemptive action to prevent errors and waste; completes required financial paperwork and may assist with financial reporting; follows SOPs and policies Self-Management: Performs multiple tasks simultaneously; looks for opportunities to improve knowledge and skills; operates with minimal supervision; adheres to store standards; performs other duties as needed Minimum Qualifications And Requirements
High school diploma or equivalent education 6+ months of specialized experience Excellent verbal and written communication skills Essential Functions
Ability to stand during entire shift, excluding meal and rest periods Ability to move and lift up to 55 pounds Ability to bend/twist at the waist and knees Ability to communicate effectively with customers, vendors, and other team members Ability to perform work activities requiring cooperation and instruction Ability to work in a fast-paced environment under substantial pressure Ability to maintain attention and concentration for extended periods Ability to work with minimal supervision Regular attendance and ability to report to a designated location or schedule Preferred Qualifications
Pay Transparency details and other site-specific disclosures may apply as required EEO and Accommodations
FedEx Office is an Equal Opportunity Employer including, Vets/Disability. FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations should email HR.Recruiting@fedex.com. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws. The existence of a criminal record is not an automatic bar to employment and will be considered on a case-by-case basis in relation to the job. For more information, click here.
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