Box, Inc.
Scaled Customer Success Manager (Public Sector)
Box, Inc., Redwood City, California, United States, 94061
WHAT IS BOX?
Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.
WHY BOX NEEDS YOU: We are looking for a Scaled Customer Success Manager, Public Sector, who understands the value of nurturing customer relationships at scale. You will be responsible for engaging with customers post‑sales, driving user adoption and business value to help support high retention.
WHAT YOU'LL DO:
Manage post‑sales activity for a large volume of Box’s Scaled Public Sector customers (150+) through touch points that require product knowledge, prioritization planning, project management and a strong AI‑first mindset.
Demonstrate high‑touch and one‑to‑many tactics with customers to drive positive outcomes and articulate value realized for their businesses.
Develop, test, and iterate on scaled playbooks and engagement strategies.
Leverage AI to analyze customer data to build adoption strategies for your customer portfolio.
Proactively identify and flag churn risk and work actively with broader account team to mitigate.
Partner with Sales, Marketing and Box Consulting to provide effective customer engagements.
Function as the voice of the customer, identifying customer trends and providing internal feedback on how Box can better serve our customers.
WHO ARE YOU:
Degree required.
2+ years of experience supporting customers in customer success, account management or customer marketing at scale.
Awareness of Public Sector or other regulated vertical customer dynamics, and the ability to navigate their stakeholders through a technology environment.
Highly data‑driven, great prioritization skills and ability to execute on customer‑facing activities with an AI first mindset.
Significant level of comfort interacting with a high volume of customers, over a variety of mediums (phone, email, webinars).
Self‑starter with fresh ideas when it comes to growing customer engagement.
Team player and customer advocate motivated by helping others succeed.
Bonus point if…
You have experience working with Public Sector customers.
Familiarity with Salesforce.
Marketing experience.
Box lives its values, with community and in‑person collaboration being a core part of our culture. Your Recruiter will share more about how we work and company culture during the hiring process.
At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high‑performing workforce that reflects the world we live in. If you are head‑over‑heels about this role but unsure if you meet all the requirements, we encourage you to apply!
EQUAL OPPORTUNITY We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.
Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.
Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Ordinance. The Fair Chance Ordinance is provided here.
Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. The Fair Chance Ordinance is provided here.
For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California‑resident, please read our California Applicant & Candidate Privacy Notice here.
Box is committed to fair and equitable compensation practices. Actual base salary is dependent upon factors such as knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information on benefits, check out our healthcare benefits and additional Box Benefits + Perks. In accordance with OFCCP compliance, here is the Pay Transparency Provision.
United States Pay Range: $71,000—$91,500 USD.
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WHY BOX NEEDS YOU: We are looking for a Scaled Customer Success Manager, Public Sector, who understands the value of nurturing customer relationships at scale. You will be responsible for engaging with customers post‑sales, driving user adoption and business value to help support high retention.
WHAT YOU'LL DO:
Manage post‑sales activity for a large volume of Box’s Scaled Public Sector customers (150+) through touch points that require product knowledge, prioritization planning, project management and a strong AI‑first mindset.
Demonstrate high‑touch and one‑to‑many tactics with customers to drive positive outcomes and articulate value realized for their businesses.
Develop, test, and iterate on scaled playbooks and engagement strategies.
Leverage AI to analyze customer data to build adoption strategies for your customer portfolio.
Proactively identify and flag churn risk and work actively with broader account team to mitigate.
Partner with Sales, Marketing and Box Consulting to provide effective customer engagements.
Function as the voice of the customer, identifying customer trends and providing internal feedback on how Box can better serve our customers.
WHO ARE YOU:
Degree required.
2+ years of experience supporting customers in customer success, account management or customer marketing at scale.
Awareness of Public Sector or other regulated vertical customer dynamics, and the ability to navigate their stakeholders through a technology environment.
Highly data‑driven, great prioritization skills and ability to execute on customer‑facing activities with an AI first mindset.
Significant level of comfort interacting with a high volume of customers, over a variety of mediums (phone, email, webinars).
Self‑starter with fresh ideas when it comes to growing customer engagement.
Team player and customer advocate motivated by helping others succeed.
Bonus point if…
You have experience working with Public Sector customers.
Familiarity with Salesforce.
Marketing experience.
Box lives its values, with community and in‑person collaboration being a core part of our culture. Your Recruiter will share more about how we work and company culture during the hiring process.
At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high‑performing workforce that reflects the world we live in. If you are head‑over‑heels about this role but unsure if you meet all the requirements, we encourage you to apply!
EQUAL OPPORTUNITY We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.
Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.
Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Ordinance. The Fair Chance Ordinance is provided here.
Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. The Fair Chance Ordinance is provided here.
For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California‑resident, please read our California Applicant & Candidate Privacy Notice here.
Box is committed to fair and equitable compensation practices. Actual base salary is dependent upon factors such as knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information on benefits, check out our healthcare benefits and additional Box Benefits + Perks. In accordance with OFCCP compliance, here is the Pay Transparency Provision.
United States Pay Range: $71,000—$91,500 USD.
#J-18808-Ljbffr