Jewish Family Service of San Diego
Technology Support Analyst II, Technology Services
Jewish Family Service of San Diego, San Diego, California, United States, 92189
Position Title : Technical Support Analyst II
Organization : Jewish Family Service of San Diego
Position Type : Full-Time (37.5+ hours/week), Non-Exempt
Work Setting:
Fully Onsite
Reports To:
Technical Services Manager
Pay Range:
$35/hour
Total Compensation :
In addition to standard pay, compensation for this position includes:
Comprehensive, low-cost healthcare coverage for employees
Employer-covered life insurance
Time Away from Work:
Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:
Paid vacation time and sick leave
15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays
2 Wellness Days to be taken any time during the year to support employees’ mental wellness
Position Overview The Technical Support Analyst II (TSA II) is a full-time member of the Technology Services team at Jewish Family Service of San Diego (JFSSD), reporting directly to the Manager of Technical Services. This position is responsible for advanced technical support across a multi-site networked environment, including escalated incident resolution, systems troubleshooting, and mentoring junior analysts. The TSA II plays a critical role in maintaining service quality, supporting infrastructure initiatives, and contributing to the department’s commitment to responsive and effective technical support.
Responsibilities
Provide Tier 2 technical support to clients via phone, helpdesk system, Microsoft Teams, and in person
Resolve escalated incidents beyond Tier 1 capabilities, requiring advanced troubleshooting and system knowledge
Diagnose and resolve hardware, software, and desktop-related technical issues across a multi-site networked environment
Collaborate with Infrastructure and Technical Services teams to support network, server, and endpoint operations
Install, maintain, and configure computer equipment, peripherals, and related technologies.
Respond promptly to Service Desk inquiries and document completed work in accordance with SLA guidelines
Develop and maintain procedural documentation and knowledge base articles for both end users and support staff
Serve as a Subject Matter Expert (SME) in multiple technologies and provide guidance to junior analysts
Assist with network installation and maintenance tasks as requested by the Infrastructure Manager
Support endpoint security operations, including patching, compliance, and runbook execution
Participate in project planning and implementation for technology initiatives
Contribute to service desk and tech support continuous improvement efforts
Maintain organized technical storage areas and ensure asset hygiene
Demonstrate a customer-centric approach and communicate clearly with diverse stakeholders
Maintain regular attendance and punctuality
Perform other duties as assigned
Must-Have Skills/Experience/Abilities
Minimum of five (5) years of experience providing hardware, peripheral, connectivity, and application support in a networked Microsoft Windows environment OR Associate degree in Computer Science or a related field, plus a minimum of three (3) years of relevant technical support experience
Advanced proficiency in Microsoft Office Suite and M365 environment
Strong analytical and troubleshooting skills for resolving complex technical issues
Experience managing Active Directory, Windows Server, and endpoint security tools
Familiarity with VoIP systems, Teams Rooms, and audiovisual technologies
Ability to maintain confidentiality, think critically, and exercise independent judgment
Excellent interpersonal and communication skills, with proven ability to interact tactfully and effectively with individuals from diverse backgrounds
Ability to work independently and collaboratively within a team environment
Commitment to delivering high-quality customer service
Strong attention to detail and organizational skills
Experience working with diverse populations and fostering a culturally inclusive environment.
A valid California driver’s license is required; local travel between JFS locations may be necessary
Occasional evening and weekend work may be required
Preferred Skills/Abilities
CompTIA A+ Certification
CompTIA Security+ Certification
ITIL Foundation Certification
Physical Requirements
Physical activities may include prolonged standing, bending, sitting, climbing ladders, and working in confined spaces.
Must be able to lift and carry items weighing up to 30 lbs
Please submit your resume and cover letter on your application.
Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).
About Jewish Family Service of San Diego About Jewish Family Service of San Diego Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community. For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving. At Jewish Family Service, we believe our employees are the backbone of our Agency. We strive to ensure that each employee is treated with dignity and respect. Our goal is your success. Come work at JFS and be our partner in Moving Forward Together. To learn more about JFS, please visit jfssd.org.
*Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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Organization : Jewish Family Service of San Diego
Position Type : Full-Time (37.5+ hours/week), Non-Exempt
Work Setting:
Fully Onsite
Reports To:
Technical Services Manager
Pay Range:
$35/hour
Total Compensation :
In addition to standard pay, compensation for this position includes:
Comprehensive, low-cost healthcare coverage for employees
Employer-covered life insurance
Time Away from Work:
Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:
Paid vacation time and sick leave
15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays
2 Wellness Days to be taken any time during the year to support employees’ mental wellness
Position Overview The Technical Support Analyst II (TSA II) is a full-time member of the Technology Services team at Jewish Family Service of San Diego (JFSSD), reporting directly to the Manager of Technical Services. This position is responsible for advanced technical support across a multi-site networked environment, including escalated incident resolution, systems troubleshooting, and mentoring junior analysts. The TSA II plays a critical role in maintaining service quality, supporting infrastructure initiatives, and contributing to the department’s commitment to responsive and effective technical support.
Responsibilities
Provide Tier 2 technical support to clients via phone, helpdesk system, Microsoft Teams, and in person
Resolve escalated incidents beyond Tier 1 capabilities, requiring advanced troubleshooting and system knowledge
Diagnose and resolve hardware, software, and desktop-related technical issues across a multi-site networked environment
Collaborate with Infrastructure and Technical Services teams to support network, server, and endpoint operations
Install, maintain, and configure computer equipment, peripherals, and related technologies.
Respond promptly to Service Desk inquiries and document completed work in accordance with SLA guidelines
Develop and maintain procedural documentation and knowledge base articles for both end users and support staff
Serve as a Subject Matter Expert (SME) in multiple technologies and provide guidance to junior analysts
Assist with network installation and maintenance tasks as requested by the Infrastructure Manager
Support endpoint security operations, including patching, compliance, and runbook execution
Participate in project planning and implementation for technology initiatives
Contribute to service desk and tech support continuous improvement efforts
Maintain organized technical storage areas and ensure asset hygiene
Demonstrate a customer-centric approach and communicate clearly with diverse stakeholders
Maintain regular attendance and punctuality
Perform other duties as assigned
Must-Have Skills/Experience/Abilities
Minimum of five (5) years of experience providing hardware, peripheral, connectivity, and application support in a networked Microsoft Windows environment OR Associate degree in Computer Science or a related field, plus a minimum of three (3) years of relevant technical support experience
Advanced proficiency in Microsoft Office Suite and M365 environment
Strong analytical and troubleshooting skills for resolving complex technical issues
Experience managing Active Directory, Windows Server, and endpoint security tools
Familiarity with VoIP systems, Teams Rooms, and audiovisual technologies
Ability to maintain confidentiality, think critically, and exercise independent judgment
Excellent interpersonal and communication skills, with proven ability to interact tactfully and effectively with individuals from diverse backgrounds
Ability to work independently and collaboratively within a team environment
Commitment to delivering high-quality customer service
Strong attention to detail and organizational skills
Experience working with diverse populations and fostering a culturally inclusive environment.
A valid California driver’s license is required; local travel between JFS locations may be necessary
Occasional evening and weekend work may be required
Preferred Skills/Abilities
CompTIA A+ Certification
CompTIA Security+ Certification
ITIL Foundation Certification
Physical Requirements
Physical activities may include prolonged standing, bending, sitting, climbing ladders, and working in confined spaces.
Must be able to lift and carry items weighing up to 30 lbs
Please submit your resume and cover letter on your application.
Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).
About Jewish Family Service of San Diego About Jewish Family Service of San Diego Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community. For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving. At Jewish Family Service, we believe our employees are the backbone of our Agency. We strive to ensure that each employee is treated with dignity and respect. Our goal is your success. Come work at JFS and be our partner in Moving Forward Together. To learn more about JFS, please visit jfssd.org.
*Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr