Gentiva
Overview
Lead Compassion. Inspire Excellence. Elevate Hospice Care.
We are seeking a Patient Care Manager Specialist to join our team, reporting to the Regional Director of Operational Excellence. This critical role is responsible for managing and overseeing patient care activities across assigned hospice markets to ensure delivery of high-quality care while supporting compliance with company policies and regulatory requirements.
As a Patient Care Manager Specialist, You Will:
Provide oversight for patient care delivery across designated markets
Manage rescheduled, declined, missed, and reassigned visit requests based on clinical priorities
Triage phone inquiries and medical concerns within scope of practice
Facilitate Interdisciplinary Group (IDG) meetings, review patient conditions, and ensure accurate care planning
Coach, evaluate, and support team members to ensure regulatory compliance and clinical best practices
Promote documentation accuracy, compliance, and timeliness
Help build a culture of continuous improvement, compassion, and accountability
Support adherence to local, state, and federal regulatory requirements (Medicare, Medicaid, ACHC, JCAHO, etc.)
About You Qualifications – What You’ll Bring:
Current RN license in state of residence and employment
At least 3 years of direct patient care experience
Minimum 2 years of experience in a hospice or home-based care setting
Strong understanding of hospice principles, best practices, and regulatory compliance
Ability to lead interdisciplinary meetings and support diverse clinical teams
Excellent communication, problem-solving, and decision-making skills
Detail-oriented with strong documentation and organizational capabilities
Preferred Experience (Not required):
Prior experience in clinical leadership or hospice program management
Familiarity with IDG processes and electronic medical record systems
Experience supporting multiple hospice sites or regions
Advanced knowledge of CMS hospice regulations and audit preparedness
Skilled at coaching staff and fostering professional development in clinical teams
We Offer Benefits for All Associates (Full-Time, Part-Time & Per Diem):
Competitive Pay
401(k) with Company Match
Career Advancement Opportunities
National & Local Recognition Programs
Teammate Assistance Fund
Additional Full-Time Benefits:
Medical, Dental, Vision Insurance
Mileage Reimbursement or Fleet Vehicle Program
Generous Paid Time Off + 7 Paid Holidays
Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
Free Continuing Education Units (CEUs)
Company-paid Life & Long-Term Disability Insurance
Voluntary Benefits (Pet, Critical Illness, Accident, LTC)
Ready to Join a Team That Cares? Apply today and take your career to the next level by guiding hospice care that makes every moment matter.
Legalese
This is a safety-sensitive position
Employee must meet minimum requirements to be eligible for benefits
Where applicable, employee must meet state specific requirements
We are proud to be an EEO employer
We maintain a drug-free workplace
Related Job Titles hospice RN jobs, patient care manager hospice, clinical manager hospice, RN leadership, hospice program oversight, IDG facilitator nurse, nurse educator hospice, hospice RN triage, regional hospice RN manager, operational excellence hospice
ReqID: 2025-130197 Category: Branch Admin and Clerical Position Type: Full-Time Company: Gentiva Hospice
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We are seeking a Patient Care Manager Specialist to join our team, reporting to the Regional Director of Operational Excellence. This critical role is responsible for managing and overseeing patient care activities across assigned hospice markets to ensure delivery of high-quality care while supporting compliance with company policies and regulatory requirements.
As a Patient Care Manager Specialist, You Will:
Provide oversight for patient care delivery across designated markets
Manage rescheduled, declined, missed, and reassigned visit requests based on clinical priorities
Triage phone inquiries and medical concerns within scope of practice
Facilitate Interdisciplinary Group (IDG) meetings, review patient conditions, and ensure accurate care planning
Coach, evaluate, and support team members to ensure regulatory compliance and clinical best practices
Promote documentation accuracy, compliance, and timeliness
Help build a culture of continuous improvement, compassion, and accountability
Support adherence to local, state, and federal regulatory requirements (Medicare, Medicaid, ACHC, JCAHO, etc.)
About You Qualifications – What You’ll Bring:
Current RN license in state of residence and employment
At least 3 years of direct patient care experience
Minimum 2 years of experience in a hospice or home-based care setting
Strong understanding of hospice principles, best practices, and regulatory compliance
Ability to lead interdisciplinary meetings and support diverse clinical teams
Excellent communication, problem-solving, and decision-making skills
Detail-oriented with strong documentation and organizational capabilities
Preferred Experience (Not required):
Prior experience in clinical leadership or hospice program management
Familiarity with IDG processes and electronic medical record systems
Experience supporting multiple hospice sites or regions
Advanced knowledge of CMS hospice regulations and audit preparedness
Skilled at coaching staff and fostering professional development in clinical teams
We Offer Benefits for All Associates (Full-Time, Part-Time & Per Diem):
Competitive Pay
401(k) with Company Match
Career Advancement Opportunities
National & Local Recognition Programs
Teammate Assistance Fund
Additional Full-Time Benefits:
Medical, Dental, Vision Insurance
Mileage Reimbursement or Fleet Vehicle Program
Generous Paid Time Off + 7 Paid Holidays
Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
Free Continuing Education Units (CEUs)
Company-paid Life & Long-Term Disability Insurance
Voluntary Benefits (Pet, Critical Illness, Accident, LTC)
Ready to Join a Team That Cares? Apply today and take your career to the next level by guiding hospice care that makes every moment matter.
Legalese
This is a safety-sensitive position
Employee must meet minimum requirements to be eligible for benefits
Where applicable, employee must meet state specific requirements
We are proud to be an EEO employer
We maintain a drug-free workplace
Related Job Titles hospice RN jobs, patient care manager hospice, clinical manager hospice, RN leadership, hospice program oversight, IDG facilitator nurse, nurse educator hospice, hospice RN triage, regional hospice RN manager, operational excellence hospice
ReqID: 2025-130197 Category: Branch Admin and Clerical Position Type: Full-Time Company: Gentiva Hospice
#J-18808-Ljbffr