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Sames Auto Group

Automotive Customer Care Specialist

Sames Auto Group, Laredo, Texas, United States, 78045

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Description Are you a people person with a passion for helping others and a knack for phone conversations? Ready to start a steady, rewarding career in a professional environment with no cold calling, and no high pressure sales tactics?

We are looking for motivated

Call Center Representatives

to join our customer communication team. You'll be the first point of contact for customers who've reached out to us - your job is to answer questions, schedule appointments and create a world class customer experience.

What You'll Be Doing

Answer inbound phone calls and internet leads from interested customers

Reach out to warm leads - customers who already inquired with us

Ask the right questions to uncover customer needs

Schedule appointments for our sales team

Follow up with customers after their visit or purchase

This is not a cold calling job. You're responding to real interest from real customers - no hard sells, just meaningful conversations.

Requirements You’ll Love This Job If You:

Enjoy talking to people and building rapport

Thrive in a structured, fast-paced environment

Are comfortable using computers and phone systems

Can stay organized while juggling multiple tasks

Want some weekends off and a job that offers stability and growth

Qualifications

High School diploma or equivalent

Previous experience in customer service, call center, BDC, or hospitality a plus - but not required

Strong verbal communication and active listening skills

Self motivated, goal oriented, and a team player

What We Offer

$31,200/year base salary + commission

40-hour work week - no Sundays, no major holidays

Full Benefits: Health, Dental, Vision, 401K, Paid Vacation, Disability & Life Insurance

Opportunity for growth within dealership group

Paid training

Clean, comfortable work environment

Recognition programs and team-based culture

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