Wynn Resorts
Hourly Pay: $28.00 - $28.00
Job Responsibilities
Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
Responds to, investigates, and documents all security‑related incidents on property.
Works directly with Security Management and collaborates with law enforcement and other agencies to ensure the highest level of safety and security.
Helps with triage and scene safety during the initial moments of a security incident.
Ensures that all security reports are submitted in a timely manner.
Collects and logs evidence related to security incidents and demonstrates proper chain of custody.
Effectively manages internal and external guest relations which may require levels of patience, tact, and diplomacy.
Manages multiple priorities simultaneously and meets deadlines often in stressful, high‑pressure situations.
Maintains a series of keys to access locked areas as necessary.
Works with safety as a priority and follows department and company safety standards.
Maintains relevant knowledge of industry through continuing education and training.
Works with guest claims / risk management to mitigate liability to the company while maintaining the highest quality of guest service.
Actively contributes to departmental performance, accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
Verifies that all applicable internal policies, federal and state laws, rules, regulations, and controls property‑wide are enforced within the department.
Delivers and maintains a maximum level of property‑wide service and satisfaction.
Contributes to company‑wide communication and best practices.
Assists in providing training opportunities for team members.
Keeps informed of all new developments within the department.
Performs any other job‑related duties as assigned.
Qualifications To perform this job successfully an individual must be able to perform each job responsibility satisfactorily.
Age, Gaming and Certifications:
21 years of age or above. Must obtain and maintain a Gaming license issued by the Massachusetts Gaming Commission. Must acquire and maintain any licensing or active work cards required, including a valid driver’s license and CPR / AED / First Aid certification.
Education and/or Experience:
High school or equivalent degree required. Bachelor’s Degree in a related field or equivalent experience preferred. Previous Guest Relations experience required. Military, Security, Law Enforcement, or customer service experience with a minimum of 3 years in the hotel / casino industry is preferred. Requires general computer skills and basic knowledge of Microsoft Office.
Organizational and Interpersonal Skills:
Must possess outstanding organizational, interpersonal, and administrative skills as well as excellent attention to detail.
Language Skills:
Ability to read, analyze, and interpret documents such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from employees or guests. Fluency in English required; second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one‑on‑one and group situations.
Mathematical Skills & Reasoning Ability:
Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request.
Physical Demands While performing the duties of this job the employee is regularly required to talk and hear, stand, walk, sit, and use hands. The employee is occasionally required to reach with hands and arms and to sit, climb, or balance, and to stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lifting or maneuvering at least fifty (50) pounds and varied instances of standing/walking.
Work Environment
The noise level in the work environment is typically moderate. When on the property the noise level increases to loud.
Must be able to interact with internal and external guests in a professional manner.
Due to the unpredictable nature of the hospitality / entertainment industry Team Members must be able to work varying schedules to reflect the business needs of the property.
Additional Information Wynn Resorts is an equal‑opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws confidential according to EEO guidelines.
Key Skills:
Epidemiology, Public Health, Bank Secrecy Act, Bioinformatics, Fraud, Genetics, Interviewing, Law Enforcement, Qualitative Research Interviewing, Research Experience, Next Generation Sequencing, Writing Skills
Remote Work: No
Employment Type: Full-time
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Job Responsibilities
Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
Responds to, investigates, and documents all security‑related incidents on property.
Works directly with Security Management and collaborates with law enforcement and other agencies to ensure the highest level of safety and security.
Helps with triage and scene safety during the initial moments of a security incident.
Ensures that all security reports are submitted in a timely manner.
Collects and logs evidence related to security incidents and demonstrates proper chain of custody.
Effectively manages internal and external guest relations which may require levels of patience, tact, and diplomacy.
Manages multiple priorities simultaneously and meets deadlines often in stressful, high‑pressure situations.
Maintains a series of keys to access locked areas as necessary.
Works with safety as a priority and follows department and company safety standards.
Maintains relevant knowledge of industry through continuing education and training.
Works with guest claims / risk management to mitigate liability to the company while maintaining the highest quality of guest service.
Actively contributes to departmental performance, accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
Verifies that all applicable internal policies, federal and state laws, rules, regulations, and controls property‑wide are enforced within the department.
Delivers and maintains a maximum level of property‑wide service and satisfaction.
Contributes to company‑wide communication and best practices.
Assists in providing training opportunities for team members.
Keeps informed of all new developments within the department.
Performs any other job‑related duties as assigned.
Qualifications To perform this job successfully an individual must be able to perform each job responsibility satisfactorily.
Age, Gaming and Certifications:
21 years of age or above. Must obtain and maintain a Gaming license issued by the Massachusetts Gaming Commission. Must acquire and maintain any licensing or active work cards required, including a valid driver’s license and CPR / AED / First Aid certification.
Education and/or Experience:
High school or equivalent degree required. Bachelor’s Degree in a related field or equivalent experience preferred. Previous Guest Relations experience required. Military, Security, Law Enforcement, or customer service experience with a minimum of 3 years in the hotel / casino industry is preferred. Requires general computer skills and basic knowledge of Microsoft Office.
Organizational and Interpersonal Skills:
Must possess outstanding organizational, interpersonal, and administrative skills as well as excellent attention to detail.
Language Skills:
Ability to read, analyze, and interpret documents such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from employees or guests. Fluency in English required; second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one‑on‑one and group situations.
Mathematical Skills & Reasoning Ability:
Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request.
Physical Demands While performing the duties of this job the employee is regularly required to talk and hear, stand, walk, sit, and use hands. The employee is occasionally required to reach with hands and arms and to sit, climb, or balance, and to stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lifting or maneuvering at least fifty (50) pounds and varied instances of standing/walking.
Work Environment
The noise level in the work environment is typically moderate. When on the property the noise level increases to loud.
Must be able to interact with internal and external guests in a professional manner.
Due to the unpredictable nature of the hospitality / entertainment industry Team Members must be able to work varying schedules to reflect the business needs of the property.
Additional Information Wynn Resorts is an equal‑opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws confidential according to EEO guidelines.
Key Skills:
Epidemiology, Public Health, Bank Secrecy Act, Bioinformatics, Fraud, Genetics, Interviewing, Law Enforcement, Qualitative Research Interviewing, Research Experience, Next Generation Sequencing, Writing Skills
Remote Work: No
Employment Type: Full-time
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