General Dynamics Information Technology
Help Desk Technician - Swing Shift - TS/SCI w. Polygraph
General Dynamics Information Technology, Colorado Springs, Colorado, United States, 80509
Help Desk Technician - Swing Shift - 1400 to 2200
Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.
HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT
Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
Diagnose, identify, isolate, and analyze problems utilizing historical database records
May route calls to product line specialists, application, or system support specialists
Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems.
WHAT YOU'LL NEED TO SUCCEED Required Education and Experience:
HS/GED and + years of experience
Required Certifications:
Must have or obtain Security+ CE certification prior to start date
Must obtain a PWS 9.1 certification. Can be any of the following certifications: ITIL, A+, HDI-CSR, MS 365
TS/SCI and CI Polygraph Required; US Citizenship Required
Location: Customer Site
GDIT IS YOUR PLACE
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
#HiringColorado
#J-18808-Ljbffr
Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.
HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT
Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
Diagnose, identify, isolate, and analyze problems utilizing historical database records
May route calls to product line specialists, application, or system support specialists
Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems.
WHAT YOU'LL NEED TO SUCCEED Required Education and Experience:
HS/GED and + years of experience
Required Certifications:
Must have or obtain Security+ CE certification prior to start date
Must obtain a PWS 9.1 certification. Can be any of the following certifications: ITIL, A+, HDI-CSR, MS 365
TS/SCI and CI Polygraph Required; US Citizenship Required
Location: Customer Site
GDIT IS YOUR PLACE
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
#HiringColorado
#J-18808-Ljbffr