Munro Footwear Group
Central Intake Specialist (25143043)
Position Title: Central Intake Specialist - (25143043)
The Montana Department of Public Health and Human Services Child and Family Services Division in Helena.
Job Description Central Intake (CI) is a child abuse and neglect hotline staffed 24 hours a day, 7 days a week to ensure that allegations of child abuse and neglect received are accurately assessed to ensure the safety of children. The hotline serves as the central reporting for all allegations of child abuse or neglect in Montana.
Responsibilities
Gather information from callers to determine whether statutory criteria for investigation are present.
Assign priority response time and route to applicable reports directly to local offices.
Check and verify information from multiple data sources.
Determine additional requirements, including escalated safety factors of the alleged victim and field staff.
Why Join DPHHS Our mission at DPHHS is to serve Montanans in their communities to improve health, safety, well‑being, and empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents.
Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays. Work/life balance and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program are also offered.
Qualifications
Knowledge of social work practices and principles.
Strong verbal and written communication skills, customer service and interpersonal skills.
Problem solving and decision-making skills.
Ability to handle sensitive and stressful situations.
Bachelor’s degree in social work, psychology, or related human services field.
One year of human services experience working with children and families.
Other combinations of directly related education and experience may be considered on a case-by-case basis; however, a bachelor’s degree is required.
A six-month completed internship with Child Protective Services will be accepted in lieu of the one year required experience.
How to Apply To be considered for a DPHHS position, submit the following required documents with your application on the State of Montana Careers website.
Cover Letter (must include):
Describe how your education and work experience prepared you to be successful in this position.
Resume
References
Successful applicants will be subject to background checks relevant to the position and must pass reference checks before an offer will be extended. DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact DPHHS Human Resources listed below.
Additional Information This position is open until filled with frequent screening of applicants.
This position may be eligible for a statutory $1.00 an hour base pay increase effective July 1, 2026.
Applicant Pool Statement: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Training Assignment: This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.
Salary Hourly: $28.30. Telework Eligibility: Not Telework Eligible. Benefits Package Eligibility: Health Insurance, Paid Leave & Holidays, Retirement Plan.
Number of Openings 3
Employee Status Regular Schedule: Full‑Time
Job Type Standard
Shift Variable
Travel No
Primary Location Helena. Department: Department of Public Health & Human Services. Union: Montana Federation of Public Employees.
Posting Date Jan 1, 2026, 2:00:00 AM
Closing Date Feb 22, 2026, 1:59:00 AM
Required Application Materials
Cover Letter
Resume
References
Contact Makayla Mangold | Email: makayla.mangold2@mt.gov | Phone: 406-444-3136
The State of Montana has a decentralized human resources (HR) system. Each agency is responsible for its own recruitment and selection. Anyone who needs a reasonable accommodation in the application or hiring process should contact the agency's HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.
State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.
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The Montana Department of Public Health and Human Services Child and Family Services Division in Helena.
Job Description Central Intake (CI) is a child abuse and neglect hotline staffed 24 hours a day, 7 days a week to ensure that allegations of child abuse and neglect received are accurately assessed to ensure the safety of children. The hotline serves as the central reporting for all allegations of child abuse or neglect in Montana.
Responsibilities
Gather information from callers to determine whether statutory criteria for investigation are present.
Assign priority response time and route to applicable reports directly to local offices.
Check and verify information from multiple data sources.
Determine additional requirements, including escalated safety factors of the alleged victim and field staff.
Why Join DPHHS Our mission at DPHHS is to serve Montanans in their communities to improve health, safety, well‑being, and empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents.
Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays. Work/life balance and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program are also offered.
Qualifications
Knowledge of social work practices and principles.
Strong verbal and written communication skills, customer service and interpersonal skills.
Problem solving and decision-making skills.
Ability to handle sensitive and stressful situations.
Bachelor’s degree in social work, psychology, or related human services field.
One year of human services experience working with children and families.
Other combinations of directly related education and experience may be considered on a case-by-case basis; however, a bachelor’s degree is required.
A six-month completed internship with Child Protective Services will be accepted in lieu of the one year required experience.
How to Apply To be considered for a DPHHS position, submit the following required documents with your application on the State of Montana Careers website.
Cover Letter (must include):
Describe how your education and work experience prepared you to be successful in this position.
Resume
References
Successful applicants will be subject to background checks relevant to the position and must pass reference checks before an offer will be extended. DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact DPHHS Human Resources listed below.
Additional Information This position is open until filled with frequent screening of applicants.
This position may be eligible for a statutory $1.00 an hour base pay increase effective July 1, 2026.
Applicant Pool Statement: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Training Assignment: This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.
Salary Hourly: $28.30. Telework Eligibility: Not Telework Eligible. Benefits Package Eligibility: Health Insurance, Paid Leave & Holidays, Retirement Plan.
Number of Openings 3
Employee Status Regular Schedule: Full‑Time
Job Type Standard
Shift Variable
Travel No
Primary Location Helena. Department: Department of Public Health & Human Services. Union: Montana Federation of Public Employees.
Posting Date Jan 1, 2026, 2:00:00 AM
Closing Date Feb 22, 2026, 1:59:00 AM
Required Application Materials
Cover Letter
Resume
References
Contact Makayla Mangold | Email: makayla.mangold2@mt.gov | Phone: 406-444-3136
The State of Montana has a decentralized human resources (HR) system. Each agency is responsible for its own recruitment and selection. Anyone who needs a reasonable accommodation in the application or hiring process should contact the agency's HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.
State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.
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