Twin Farms
Job Description
As a Forbes Five-Star Relais & Châteaux property, Twin Farms is dedicated to delivering unparalleled, highly personalized service to every guest. The
Guest Experience Coordinator
plays a vital role as a front-line ambassador for the property, ensuring that every guest feels genuinely welcomed and consistently cared for throughout their stay.
In this multifaceted, guest-facing position, the Guest Experience Coordinator collaborates closely with departments across the estate to seamlessly orchestrate arrivals, fulfill guest requests, and provide intuitive, discreet service that reflects the highest standards of luxury hospitality. Every guest journey is unique—your role is to anticipate needs, personalize experiences, and ensure that no detail is overlooked.
Key Responsibilities
Greet and welcome guests upon arrival with warmth, professionalism, and grace
Serve as a primary liaison between guests and all departments, ensuring timely and accurate communication
Coordinate check-in, in-room orientation, and on-property experiences tailored to each guest’s preferences
Respond promptly and thoughtfully to guest inquiries, requests, or concerns
Assist with logistics such as transportation, luggage handling, and guest room readiness
Maintain up-to-date knowledge of all Twin Farms offerings, services, and guest itineraries
Support the team in ensuring all guests depart with a sense of delight and lasting connection
Knowledge, Skills & Abilities
Demonstrates an unwavering commitment to guest privacy, service excellence, and attention to detail
Naturally proactive, gracious under pressure, and skilled at balancing multiple priorities
Exceptional verbal and written communication; can adapt tone and approach to varied guest and team interactions
Ability to complete tasks thoroughly and independently, with reliable follow-through
Comfortable lifting loads up to 25 lbs regularly and up to 40 lbs occasionally
Sound judgment and ability to make thoughtful decisions aligned with safety, service, and guest satisfaction
Familiarity with basic vehicle operation and safe driving protocols
Flexible with scheduling, including early mornings, evenings, weekends, and holiday periods
Compensation: $22–$25 per hour
Qualifications
Valid driver’s license with a clean driving record
High School diploma or equivalent required
Prior experience in luxury hospitality, concierge services, or guest-facing roles preferred
At Twin Farms, we believe that great service is both an art and a commitment to excellence. If you are passionate about hospitality, detail-oriented, and inspired by the opportunity to create unforgettable guest experiences, we would love to hear from you.
Additional Information Care & Benefits At Twin Farms, we believe that when our team members are genuinely cared for, they are empowered to deliver exceptional experiences. Our benefits are thoughtfully designed to support well‑being, provide stability, and encourage long‑term professional growth.
Health, dental, and vision insurance with employer contributions
Complimentary life insurance
401(k) retirement plan with employer match
Paid vacation, holidays, and sick time
Employee Assistance Program (EAP) offering confidential support and resources
Relocation and travel assistance for select roles
Daily staff meal
Training, professional development, and tuition assistance
Competitive wages
Employee referral bonuses
Exclusive dining and lodging privileges
#J-18808-Ljbffr
Guest Experience Coordinator
plays a vital role as a front-line ambassador for the property, ensuring that every guest feels genuinely welcomed and consistently cared for throughout their stay.
In this multifaceted, guest-facing position, the Guest Experience Coordinator collaborates closely with departments across the estate to seamlessly orchestrate arrivals, fulfill guest requests, and provide intuitive, discreet service that reflects the highest standards of luxury hospitality. Every guest journey is unique—your role is to anticipate needs, personalize experiences, and ensure that no detail is overlooked.
Key Responsibilities
Greet and welcome guests upon arrival with warmth, professionalism, and grace
Serve as a primary liaison between guests and all departments, ensuring timely and accurate communication
Coordinate check-in, in-room orientation, and on-property experiences tailored to each guest’s preferences
Respond promptly and thoughtfully to guest inquiries, requests, or concerns
Assist with logistics such as transportation, luggage handling, and guest room readiness
Maintain up-to-date knowledge of all Twin Farms offerings, services, and guest itineraries
Support the team in ensuring all guests depart with a sense of delight and lasting connection
Knowledge, Skills & Abilities
Demonstrates an unwavering commitment to guest privacy, service excellence, and attention to detail
Naturally proactive, gracious under pressure, and skilled at balancing multiple priorities
Exceptional verbal and written communication; can adapt tone and approach to varied guest and team interactions
Ability to complete tasks thoroughly and independently, with reliable follow-through
Comfortable lifting loads up to 25 lbs regularly and up to 40 lbs occasionally
Sound judgment and ability to make thoughtful decisions aligned with safety, service, and guest satisfaction
Familiarity with basic vehicle operation and safe driving protocols
Flexible with scheduling, including early mornings, evenings, weekends, and holiday periods
Compensation: $22–$25 per hour
Qualifications
Valid driver’s license with a clean driving record
High School diploma or equivalent required
Prior experience in luxury hospitality, concierge services, or guest-facing roles preferred
At Twin Farms, we believe that great service is both an art and a commitment to excellence. If you are passionate about hospitality, detail-oriented, and inspired by the opportunity to create unforgettable guest experiences, we would love to hear from you.
Additional Information Care & Benefits At Twin Farms, we believe that when our team members are genuinely cared for, they are empowered to deliver exceptional experiences. Our benefits are thoughtfully designed to support well‑being, provide stability, and encourage long‑term professional growth.
Health, dental, and vision insurance with employer contributions
Complimentary life insurance
401(k) retirement plan with employer match
Paid vacation, holidays, and sick time
Employee Assistance Program (EAP) offering confidential support and resources
Relocation and travel assistance for select roles
Daily staff meal
Training, professional development, and tuition assistance
Competitive wages
Employee referral bonuses
Exclusive dining and lodging privileges
#J-18808-Ljbffr