Audible
Program Manager, Customer Service Center of Excellence (CoE) Job ID: 3139702
Audible, Newark, New Jersey, us, 07175
At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.
ABOUT THIS ROLE As a Program Manager you'll manage a small number of established programs that support customer experience excellence across sectors such as Quality Intelligence, Learning & Development, Self-Service Enablement, Knowledge Management, and Voice of Customer insights.
ABOUT YOU You’ll work cross-functionally with Customer Service leads and partner teams to drive projects that turn customer insights into measurable improvements. You’ll work on customer experience initiatives that impact millions of Audible users worldwide, collaborating with stakeholders across Audible and Amazon to deliver world-class customer service.
As a Program Manager, you will...
Manage Cross-Functional Customer Experience Projects, ensuring alignment across stakeholders and timely results and track program effectiveness and report key metrics, providing insights to guide decisions and priorities
Support initiatives across CoE functions including Quality Intelligence, Learning & Development, Self-Service Enablement, Knowledge Management, and Voice of Customer insights
Assess data, customer feedback, and metrics to identify opportunities for optimization and improvement
Implement and optimize existing frameworks that improve customer experience and operational efficiency across Audible's customer service organization
Collaborate with CS functional leads to ensure alignment with Quality, Learn Sure, outline ….. jobs…. ?
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ABOUT THIS ROLE As a Program Manager you'll manage a small number of established programs that support customer experience excellence across sectors such as Quality Intelligence, Learning & Development, Self-Service Enablement, Knowledge Management, and Voice of Customer insights.
ABOUT YOU You’ll work cross-functionally with Customer Service leads and partner teams to drive projects that turn customer insights into measurable improvements. You’ll work on customer experience initiatives that impact millions of Audible users worldwide, collaborating with stakeholders across Audible and Amazon to deliver world-class customer service.
As a Program Manager, you will...
Manage Cross-Functional Customer Experience Projects, ensuring alignment across stakeholders and timely results and track program effectiveness and report key metrics, providing insights to guide decisions and priorities
Support initiatives across CoE functions including Quality Intelligence, Learning & Development, Self-Service Enablement, Knowledge Management, and Voice of Customer insights
Assess data, customer feedback, and metrics to identify opportunities for optimization and improvement
Implement and optimize existing frameworks that improve customer experience and operational efficiency across Audible's customer service organization
Collaborate with CS functional leads to ensure alignment with Quality, Learn Sure, outline ….. jobs…. ?
We need…755? Typical ...
We.....
This ... ...--
The …4… “….. …… Re …j…
... etc..?...
It **…?** ...??...…—the…..
Continue...... The hidden ……… ..?? ……??…..Ar?..
{
#J-18808-Ljbffr