Colwen Management Inc
Front Desk Associate - Residence Inn Portsmouth
Colwen Management Inc, Portsmouth, New Hampshire, United States, 00215
Front Desk Associate - Residence Inn Portsmouth
Job Category:
Rooms Front Office
Requisition Number:
FRONT004295
Posted : December 31, 2025
Full-Time
Locations Showing 1 location
Residence Inn by Marriott Downtown/Waterfront Portsmouth, NH 03801, USA
Description Residence Inn Portsmouth, a Colwen Hotels property is seeking a friendly, customer service focused Front Desk Associate to join our team. In this position you’ll be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service‑related work experience, we’d like to meet you.
General Responsibilities
Operate the front desk and assist guests with inquiries and other needs during pre‑arrival, registration, stay, checkout, and post‑departure.
Provide exceptional guest service
Efficiently manages the operations of the front desk, ensure check in and check out is timely
Warmly and professionally welcome all guests
Process guest check-in: confirm reservations, assign guest rooms
Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency
Ensure that all complaints regarding service and/or accommodations are investigated and resolved
Maintain knowledge of hotel policies including rates, discounts, special offers and community events
Maintain knowledge of upcoming events, local area, and hotel offerings
Ensure prompt delivery of billing to guests
Process all payments types e.g. charges, cash, checks, debit or credit cards
Discreetly handle confidential guest information
Coordinate with Housekeeping Department to track room readiness and communicate guest requests and concerns
Ensure lobby and shared areas are neat and orderly
Adhere to all Colwen and brand standards
Maintain STRICT key controls
Perform other related duties as assigned, you may be required to perform a variety of different job duties and functions in various departments during the course of a shift
Requirements
One year of related experience, hotel preferred
Excellent verbal and written communications skills
Strong organizational skills and attention to detail
Superior interpersonal and customer service sills, ability to deal with difficult guests
Familiarity with local area, ability to provide directions and maps to local attractions and destinations
Proficient with Microsoft Office Suite and common computer software programs
Ability to learn computer software programs and operate property management system
Willingness to work 7-day rotational work schedule including nights, weekends, and holidays
Benefits & Perks
Medical Insurance with Company-Funded HRA
Vision Insurance
Flexible Spending Accounts
Wide-Array of Supplemental Insurance Offerings
Paid Time Off Programs
Employee Assistance Program
401K Plan – Traditional & Roth Options with Employer Match
Hotel Discount Travel Program for Associates & Family
Exclusive Associate Discounts – Travel, Entertainment, & Retail
Training and Development Programs
Colwen Hotels is an equal opportunity employer. EOE M/F/D/V.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
Rooms Front Office
Requisition Number:
FRONT004295
Posted : December 31, 2025
Full-Time
Locations Showing 1 location
Residence Inn by Marriott Downtown/Waterfront Portsmouth, NH 03801, USA
Description Residence Inn Portsmouth, a Colwen Hotels property is seeking a friendly, customer service focused Front Desk Associate to join our team. In this position you’ll be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service‑related work experience, we’d like to meet you.
General Responsibilities
Operate the front desk and assist guests with inquiries and other needs during pre‑arrival, registration, stay, checkout, and post‑departure.
Provide exceptional guest service
Efficiently manages the operations of the front desk, ensure check in and check out is timely
Warmly and professionally welcome all guests
Process guest check-in: confirm reservations, assign guest rooms
Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency
Ensure that all complaints regarding service and/or accommodations are investigated and resolved
Maintain knowledge of hotel policies including rates, discounts, special offers and community events
Maintain knowledge of upcoming events, local area, and hotel offerings
Ensure prompt delivery of billing to guests
Process all payments types e.g. charges, cash, checks, debit or credit cards
Discreetly handle confidential guest information
Coordinate with Housekeeping Department to track room readiness and communicate guest requests and concerns
Ensure lobby and shared areas are neat and orderly
Adhere to all Colwen and brand standards
Maintain STRICT key controls
Perform other related duties as assigned, you may be required to perform a variety of different job duties and functions in various departments during the course of a shift
Requirements
One year of related experience, hotel preferred
Excellent verbal and written communications skills
Strong organizational skills and attention to detail
Superior interpersonal and customer service sills, ability to deal with difficult guests
Familiarity with local area, ability to provide directions and maps to local attractions and destinations
Proficient with Microsoft Office Suite and common computer software programs
Ability to learn computer software programs and operate property management system
Willingness to work 7-day rotational work schedule including nights, weekends, and holidays
Benefits & Perks
Medical Insurance with Company-Funded HRA
Vision Insurance
Flexible Spending Accounts
Wide-Array of Supplemental Insurance Offerings
Paid Time Off Programs
Employee Assistance Program
401K Plan – Traditional & Roth Options with Employer Match
Hotel Discount Travel Program for Associates & Family
Exclusive Associate Discounts – Travel, Entertainment, & Retail
Training and Development Programs
Colwen Hotels is an equal opportunity employer. EOE M/F/D/V.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr