Quality Technology Services, LLC
Facilities Operations Analyst I
Quality Technology Services, LLC, Richmond, Virginia, United States, 23214
SUMMARY
The FacOps Analyst I
supports operational excellence by monitoring key processes, analyzing data, and identifying improvement opportunities. This role partners with internal teams and external vendors, manages and reconciles budgets, and creates reports to guide decision-making. The analyst contributes to process improvement projects, updates policies and documentation, and ensures efficient, high-quality operations across FacOps functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES Other duties may be assigned.
Review and analyze company policies and operational processes
Monitor and track process control points for critical operational processes (e.g., requisitions, budgeting, service management)
Build and maintain working relationships with any 3rd party providers, partners and vendors supporting operational processes
Export, combine, refine and analyze datasets from business applications (e.g., budget variances, customer service interactions, customer and employee surveys)
Visualize data using charts, graphs, and reports to summarize findings for management
Analyze datasets and information to identify operational improvement opportunities
Define improvement project requirements by interviewing stakeholders, analyzing data and processes, determining project scope and documenting results
Track and report status of project actions taken to drive improvements
Recommend changes and update written policies and procedures
Collaborate across multiple teams to improve operational efficiency and quality end-to-end
Craft quality professional written communications and templates.
BASIC QUALIFICATIONS
Bachelor of Science (BS) degree or equivalent professional experience
1+ years of experience managing, reforecasting, and reconciling budgets
3+ years of project management or related professional experience
Experience in data analysis, including use of Excel pivot tables, formulas, and charting
Proficiency with Microsoft Office Suite
Experience with, or willingness to learn, business applications and databases such as ServiceNow, ScienceLogic, and Salesforce, etc.
PREFERRED QUALIFICATIONS
Experience managing, reforecasting, and reconciling budgets of $1M+ Experience managing 3rd party provider and vendor relationships
KNOWLEDGE, SKILLS, AND ABILITIES
Strong writing skills for creating clear and concise communications and templates
Effective interpersonal skills with ability to collaborate within the immediate team and with direct stakeholders
Organizational skills to prioritize work, balance multiple tasks, and meet deadlines
Attention to scope, tone, and quality in documentation and process updates
Ability to follow up on tasks in a timely manner, escalating when appropriate
Ability to work independently on assigned tasks while seeking guidance for complex issues
Strong analytical and troubleshooting skills to support operational process improvements
Demonstrated commitment to technical growth and learning new tools/applications
Behaviors and actions that align with QTS Values
TOTAL REWARDS This role is also eligible for a competitive benefits package that includes medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits. This role is bonus eligible and may be eligible for equity.
Roth and Traditional 401(k) matching contributions with immediate vesting
Every employee is bonus or commission eligible
Generous PTO, Paid Volunteer Days Plus Floating Holidays
Stock Purchase Plan (SPP)
11 paid Holidays Annually/Holiday compensation when worked
Pet and Legal Insurance
Q-Rest Sabbatical Program
Q-Anniversary Service Award Program
Parental Leave for primary and secondary caregivers
Military Benefits Package
QTS Charitable Matching Gift Program
QTS Scholarship for Employee Dependents
QTS Crisis Fund
Wellness Program
Tuition Reimbursement Program
EEO STATEMENTS We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.
IMPORTANT POSTERS Know Your Rights (English) (http://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)
Know Your Rights (Spanish)
Pay Transparency Nondiscrimination Poster-Formatted (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)
ACCESSIBILITY QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e‑mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.
#J-18808-Ljbffr
supports operational excellence by monitoring key processes, analyzing data, and identifying improvement opportunities. This role partners with internal teams and external vendors, manages and reconciles budgets, and creates reports to guide decision-making. The analyst contributes to process improvement projects, updates policies and documentation, and ensures efficient, high-quality operations across FacOps functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES Other duties may be assigned.
Review and analyze company policies and operational processes
Monitor and track process control points for critical operational processes (e.g., requisitions, budgeting, service management)
Build and maintain working relationships with any 3rd party providers, partners and vendors supporting operational processes
Export, combine, refine and analyze datasets from business applications (e.g., budget variances, customer service interactions, customer and employee surveys)
Visualize data using charts, graphs, and reports to summarize findings for management
Analyze datasets and information to identify operational improvement opportunities
Define improvement project requirements by interviewing stakeholders, analyzing data and processes, determining project scope and documenting results
Track and report status of project actions taken to drive improvements
Recommend changes and update written policies and procedures
Collaborate across multiple teams to improve operational efficiency and quality end-to-end
Craft quality professional written communications and templates.
BASIC QUALIFICATIONS
Bachelor of Science (BS) degree or equivalent professional experience
1+ years of experience managing, reforecasting, and reconciling budgets
3+ years of project management or related professional experience
Experience in data analysis, including use of Excel pivot tables, formulas, and charting
Proficiency with Microsoft Office Suite
Experience with, or willingness to learn, business applications and databases such as ServiceNow, ScienceLogic, and Salesforce, etc.
PREFERRED QUALIFICATIONS
Experience managing, reforecasting, and reconciling budgets of $1M+ Experience managing 3rd party provider and vendor relationships
KNOWLEDGE, SKILLS, AND ABILITIES
Strong writing skills for creating clear and concise communications and templates
Effective interpersonal skills with ability to collaborate within the immediate team and with direct stakeholders
Organizational skills to prioritize work, balance multiple tasks, and meet deadlines
Attention to scope, tone, and quality in documentation and process updates
Ability to follow up on tasks in a timely manner, escalating when appropriate
Ability to work independently on assigned tasks while seeking guidance for complex issues
Strong analytical and troubleshooting skills to support operational process improvements
Demonstrated commitment to technical growth and learning new tools/applications
Behaviors and actions that align with QTS Values
TOTAL REWARDS This role is also eligible for a competitive benefits package that includes medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits. This role is bonus eligible and may be eligible for equity.
Roth and Traditional 401(k) matching contributions with immediate vesting
Every employee is bonus or commission eligible
Generous PTO, Paid Volunteer Days Plus Floating Holidays
Stock Purchase Plan (SPP)
11 paid Holidays Annually/Holiday compensation when worked
Pet and Legal Insurance
Q-Rest Sabbatical Program
Q-Anniversary Service Award Program
Parental Leave for primary and secondary caregivers
Military Benefits Package
QTS Charitable Matching Gift Program
QTS Scholarship for Employee Dependents
QTS Crisis Fund
Wellness Program
Tuition Reimbursement Program
EEO STATEMENTS We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.
IMPORTANT POSTERS Know Your Rights (English) (http://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)
Know Your Rights (Spanish)
Pay Transparency Nondiscrimination Poster-Formatted (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)
ACCESSIBILITY QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e‑mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.
#J-18808-Ljbffr