Call Center Agent (Nicaragua)

Call Center Agent This is a remote position. The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.

Duties and Responsibilities

Responsible for managing a whole lot of incoming and outgoing calls in the operations.

Identify the needs of client and find solution to it.

Answering inbound calls, converting them to leads, and later to towing jobs.

Working Conditions

Remote

Shift-based in a Call Center that works 24/7.

Pacific Time Zone

Requirements 1. Computer Specifications

Minimum Intel Specs Processor: Core i7 8th generation (and above) Core i5 10th generation (and above)

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

Minimum AMD Specs Processor: AMD Ryzen 5,7,9 (Minimum series 3600)

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

Macintosh Specs Processor: Core i7 / i5 / M1 / M2

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

2. Main Internet Speed Requirement Jitter: below 10 ms

Latency: below 160 ms

Upload: more than 25 mbps

Download: more than 40 mbps

Using internet speedtest VoIP Speed Test | 8x8 / / Aircall's VoIP Speed Test | Aircall / / VoIP Speed Test : Check Your Network Reliability (getvoip.com)

3. Power Backup A reliable power backup that could sustain a minimum of 8 hours (full shift) Examples: Generators / / Solar Panels / / Portable power inverters etc. (UPS is not enough)

4. Internet Backup (Secondary internet) Jitter: below 10 ms

Latency: below 160 ms

Upload: minimum of 25 mbps

Download: minimum of 25 mbps

Power and Internet Backup is a MUST.

#J-18808-Ljbffr