Veterans United Home Loans
Customer Experience Support Specialist - Columbia, MO and Jefferson City, MO
Veterans United Home Loans, Columbia, Missouri, United States
Customer Experience Support Specialist page is loaded## Customer Experience Support Specialistlocations:
Columbia, MO:
Jefferson City, MOtime type:
Full timeposted on:
Posted Todayjob requisition id:
R5616**\*\*We're looking for rockstars to join our February 4th class in either Jefferson City or Columbia!\*\***Whether you come from a background in customer service, call center support, hospitality, or administrative work, you can be successful in this role. We don’t require a specific degree or experience, but we’re looking for translatable skills and relevant expertise. We will provide you with the training and development opportunities needed to build a career here!**About The Role:**As a Customer Experience Support Specialist, you’ll be a key part of our Customer Experience team and the first friendly voice our callers hear. You’ll help answer general questions, gather basic customer information, and make sure each caller is routed to the right place, all while delivering an exceptional customer experience. This role is all about being helpful, organized, and responsive, while following important guidelines around unlicensed activity. You’ll also support the team by handling emails, voicemails, and mail, and by connecting callers with licensed agents when needed.Here’s a snapshot of what you’d be doing:* Serving as the first point of contact for internal and external customers by phone, providing a friendly, professional experience every time.* Answering general questions related to personal lines insurance, including billing inquiries, while collecting basic customer information and staying within unlicensed guidelines.* Routing callers to licensed agents when appropriate and ensuring a smooth handoff.* Reviewing and working unlicensed carrier notifications within 24 hours.* Processing and responding to emails, voicemails, and physical mail within 24 hours of receipt.* Monitoring daily renewal lists, supporting CES Agents with marketing efforts, and creating follow-up tasks when licensed action is required.* Pitching in wherever needed (excluding licensed activity) to help strengthen the team and support a positive, collaborative culture.**About You:*** You bring a dedicated work ethic and take pride in showing up and doing great work.* You’re comfortable multitasking and staying organized in a fast-paced, results-driven environment.* Providing outstanding customer service comes naturally to you, even in challenging situations.* You communicate clearly and professionally, both verbally and in writing.* You thrive in a highly collaborative team setting and enjoy working toward shared goals.* You handle conflict with patience, empathy, and problem-solving skills.* You show up consistently and can be counted on to get the job done.* Previous customer service experience is a plus, but not required.We’re all about helping Veterans and military families become homeowners. In two short decades, we closed over 500,000 VA Loans and became the #1 VA lender for homebuyers in the nation. But to us, success isn’t measured in numbers. Our success is measured in living our values every day: Be Passionate and Have Fun, Deliver Results with Integrity and Enhance Lives Every Day. We always strive to provide friendly service to military homebuyers and their families. And we always seek to lift up people and communities across the country.We’re so glad you’re here checking out this opportunity! If this role gets you excited but you’re worried you don’t check every box – don't sweat it. We’re more interested in what you can bring to the team than a perfect checklist. If you’re passionate, driven, and ready to make a difference, we’d love to hear from you. Come as you are, and together we’ll create something amazing.Learn more about Veterans United on
and our career site atVeterans United Home Loans and its affiliates are Equal Opportunity Employers that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information. #J-18808-Ljbffr
Columbia, MO:
Jefferson City, MOtime type:
Full timeposted on:
Posted Todayjob requisition id:
R5616**\*\*We're looking for rockstars to join our February 4th class in either Jefferson City or Columbia!\*\***Whether you come from a background in customer service, call center support, hospitality, or administrative work, you can be successful in this role. We don’t require a specific degree or experience, but we’re looking for translatable skills and relevant expertise. We will provide you with the training and development opportunities needed to build a career here!**About The Role:**As a Customer Experience Support Specialist, you’ll be a key part of our Customer Experience team and the first friendly voice our callers hear. You’ll help answer general questions, gather basic customer information, and make sure each caller is routed to the right place, all while delivering an exceptional customer experience. This role is all about being helpful, organized, and responsive, while following important guidelines around unlicensed activity. You’ll also support the team by handling emails, voicemails, and mail, and by connecting callers with licensed agents when needed.Here’s a snapshot of what you’d be doing:* Serving as the first point of contact for internal and external customers by phone, providing a friendly, professional experience every time.* Answering general questions related to personal lines insurance, including billing inquiries, while collecting basic customer information and staying within unlicensed guidelines.* Routing callers to licensed agents when appropriate and ensuring a smooth handoff.* Reviewing and working unlicensed carrier notifications within 24 hours.* Processing and responding to emails, voicemails, and physical mail within 24 hours of receipt.* Monitoring daily renewal lists, supporting CES Agents with marketing efforts, and creating follow-up tasks when licensed action is required.* Pitching in wherever needed (excluding licensed activity) to help strengthen the team and support a positive, collaborative culture.**About You:*** You bring a dedicated work ethic and take pride in showing up and doing great work.* You’re comfortable multitasking and staying organized in a fast-paced, results-driven environment.* Providing outstanding customer service comes naturally to you, even in challenging situations.* You communicate clearly and professionally, both verbally and in writing.* You thrive in a highly collaborative team setting and enjoy working toward shared goals.* You handle conflict with patience, empathy, and problem-solving skills.* You show up consistently and can be counted on to get the job done.* Previous customer service experience is a plus, but not required.We’re all about helping Veterans and military families become homeowners. In two short decades, we closed over 500,000 VA Loans and became the #1 VA lender for homebuyers in the nation. But to us, success isn’t measured in numbers. Our success is measured in living our values every day: Be Passionate and Have Fun, Deliver Results with Integrity and Enhance Lives Every Day. We always strive to provide friendly service to military homebuyers and their families. And we always seek to lift up people and communities across the country.We’re so glad you’re here checking out this opportunity! If this role gets you excited but you’re worried you don’t check every box – don't sweat it. We’re more interested in what you can bring to the team than a perfect checklist. If you’re passionate, driven, and ready to make a difference, we’d love to hear from you. Come as you are, and together we’ll create something amazing.Learn more about Veterans United on
and our career site atVeterans United Home Loans and its affiliates are Equal Opportunity Employers that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information. #J-18808-Ljbffr