Lead Host | Burdick's | FT

**Job Description**# **Overview**We’re looking for a **motivated, professional, and hospitality-driven Host Lead** to join our team! As the face of the business and a key member of our leadership team, you’ll play a vital role in **training new hosts**, **upholding standard operating procedures (SOPs)**, and helping us build a **culture of excellence**.If you're passionate about guest service, enjoy leading by example, and thrive in a fast-paced environment, we want to meet you!# **What You’ll Be Doing*** Serve as the **first and last point of contact** for our guests, consistently delivering a warm, professional, and welcoming experience.* **Lead by example** on the floor, ensuring your team provides exceptional service and maintains a polished, guest-focused demeanor.* **Train and mentor new host team members**, ensuring they are fully equipped with the tools and knowledge to succeed.* **Uphold and enforce SOPs**, ensuring consistency and operational excellence throughout every shift.* Maintain accurate waitlists and seating charts while communicating effectively with the front-of-house and management teams.* Proactively resolve guest concerns or issues with professionalism, empathy, and urgency.* Support overall restaurant operations by staying calm, organized, and efficient, especially during peak hours.* Foster a positive, team-oriented environment that supports staff growth and guest satisfaction.# **What You Need for this Position*** **Previous experience in a host or supervisory role** in a high-volume restaurant or hospitality setting preferred.* Comfortable training and coaching team members at varying experience levels.* Ability to stay composed and effective in fast-paced, high-pressure situations.* Strong organizational skills and the ability to multitask efficiently.* Naturally lead and take initiative and thrive in a team-first environment.* A **passion for hospitality** and a strong sense of ownership in the guest experience.* **Great attention to detail**, high personal standards, and a professional demeanor.* Strong communication skills and ability to give clear direction and motivate others.* Reliability, punctuality, and commitment to delivering excellence every day.# **What’s in it for You*** Medical/Dental/Vision

(Full-Time option)* 401K with 100% match up to 3% (Full-Time option)* Parental Leave Program (Full-Time Option)* Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year* Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.* Shift meal provided per day* 10% Discount on GHG outlets* Discounted hotel rates at Choice Hotels Worldwide# # **Top Reasons to Work With GHG*** You’ll have the opportunity to work with a team that is fun, high-energy, and passionate about Food and Beverage* You will be able to utilize your skills in one of Southwest Michigan's largest bar and grill! #J-18808-Ljbffr