National Opera Center
The Box Office Manager provides leadership and operational oversight for Houston Grand Opera's ticketing and patron services operations, managing a team of part‑time Box Office Representatives to deliver exceptional customer experiences while achieving revenue and retention objectives. This dual‑function role combines hands‑on subscriber account management with team leadership, allowing the Manager to model best practices while ensuring seamless box office functionality across all channels—including in‑person, phone, and digital platforms—while maintaining accuracy, efficiency, and adherence to HGO policies and industry best practices.
As both a team leader and active portfolio manager, the Box Office Manager maintains and grows their own subscriber account base, executing personalized renewal strategies, cultivating prospective subscribers, and demonstrating the consultative sales approach expected of the entire team. This dual responsibility ensures the Manager remains connected to front‑line patron interactions, maintains credibility with staff through direct performance, and contributes meaningfully to departmental revenue goals while coaching and developing team members to maximize both individual and collective results.
About Houston Grand Opera The mission of HGO is to enrich our diverse community through the art of opera. We do so by creating, curating, exploring, and producing outstanding experiences centered around the human voice. HGO has received a Tony Award, two Grammy Awards, and three Emmy Awards – we are the only opera company in the world to win all three honors.
Compensation and Benefits
Comprehensive and affordable health benefits
Generous paid time off
403(b) retirement plan with employer match
Flexible work schedule
Professional development opportunities
Discounted parking in the Theater District garage and nearby lots, plus easy access to Metro transportation
Free tickets to our mainstage and community productions and events
Salary Range:
$60,000 - $60,000 per year
Key Responsibilities
Provide leadership and operational oversight for ticketing and patron services operations.
Independently manage subscriber portfolio, including personalized renewal campaigns, upselling opportunities, and outreach to prospective subscribers.
Ensure adherence to HGO policies and industry best practices to maintain ticketing system integrity and data accuracy.
Maintain quality assurance, first‑contact resolution optimization, and standard operating procedures to support scalable growth.
Manage workforce planning and scheduling for the team.
Monitor key performance indicators across team members.
Identify process improvement opportunities and recommend changes to management.
Serve as subject‑matter expert on complex patron issues and provide escalation support.
Execute and track multi‑channel sales and retention campaigns, translating strategic initiatives into actionable objectives and tasks.
Provide exceptional customer service across all patron touchpoints.
Leverage connections with the audience to create memorable experiences.
Assist patrons via phone, web chat, e‑mail, or in‑person regarding ticket sales, exchanges, and general inquiries.
Ensure accurate processing and timely delivery of tickets.
Staff and support box office operations or other guest‑service stations during performances.
Identify individual giving prospects for referral to Philanthropy for further qualification.
Achieve individual and team revenue targets and KPI’s, including data‑driven retention goals.
Take on special projects for the department as assigned.
Assist other HGO departments with various projects and events as needed.
Help with set‑up and take‑down of equipment, signs, and other duties as assigned.
Qualifications
5–7 years of direct work experience with demonstrated success in sales and revenue generation.
2+ years of managing/supervising a team.
Ticketing and CRM system experience (Tessitura preferred).
Knowledge of opera and arts preferred but not required.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
Special Job Characteristics The ideal candidate will have a passion for the arts and possess superb leadership and team development characteristics, including coaching, performance‑management experience, conflict resolution, and building a positive team culture. Operational excellence, proficiency with ticketing system software, a systems‑process mindset, and the capacity to handle stressful situations while maintaining composure are also essential. The role requires wearing multiple hats, exceptional time‑management, strong communication, and the ability to work evenings and weekends. Physical demands include bending, stooping, sitting, and occasional lifting up to 20 lb.
Physical Demands Extended periods of sitting and performing tasks such as typing and using a computer mouse, with strong visual and auditory focus. Occasional lifting (not exceeding 20 pounds), reaching for items, effective communication skills, and fine motor abilities are required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Equal Opportunity Houston Grand Opera is committed to equal employment opportunity for all employees and to providing a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex, age, disability, HIV status, sexual orientation, gender identity or expression, marital, civil union or domestic partnership status, military service, family medical history, genetic information, or family/parental status. HGO welcomes applicants of all ages.
How to Apply To learn more about this opportunity or to apply, please visit https://www.houstongrandopera.org/about/employment-and-auditions.
#J-18808-Ljbffr
As both a team leader and active portfolio manager, the Box Office Manager maintains and grows their own subscriber account base, executing personalized renewal strategies, cultivating prospective subscribers, and demonstrating the consultative sales approach expected of the entire team. This dual responsibility ensures the Manager remains connected to front‑line patron interactions, maintains credibility with staff through direct performance, and contributes meaningfully to departmental revenue goals while coaching and developing team members to maximize both individual and collective results.
About Houston Grand Opera The mission of HGO is to enrich our diverse community through the art of opera. We do so by creating, curating, exploring, and producing outstanding experiences centered around the human voice. HGO has received a Tony Award, two Grammy Awards, and three Emmy Awards – we are the only opera company in the world to win all three honors.
Compensation and Benefits
Comprehensive and affordable health benefits
Generous paid time off
403(b) retirement plan with employer match
Flexible work schedule
Professional development opportunities
Discounted parking in the Theater District garage and nearby lots, plus easy access to Metro transportation
Free tickets to our mainstage and community productions and events
Salary Range:
$60,000 - $60,000 per year
Key Responsibilities
Provide leadership and operational oversight for ticketing and patron services operations.
Independently manage subscriber portfolio, including personalized renewal campaigns, upselling opportunities, and outreach to prospective subscribers.
Ensure adherence to HGO policies and industry best practices to maintain ticketing system integrity and data accuracy.
Maintain quality assurance, first‑contact resolution optimization, and standard operating procedures to support scalable growth.
Manage workforce planning and scheduling for the team.
Monitor key performance indicators across team members.
Identify process improvement opportunities and recommend changes to management.
Serve as subject‑matter expert on complex patron issues and provide escalation support.
Execute and track multi‑channel sales and retention campaigns, translating strategic initiatives into actionable objectives and tasks.
Provide exceptional customer service across all patron touchpoints.
Leverage connections with the audience to create memorable experiences.
Assist patrons via phone, web chat, e‑mail, or in‑person regarding ticket sales, exchanges, and general inquiries.
Ensure accurate processing and timely delivery of tickets.
Staff and support box office operations or other guest‑service stations during performances.
Identify individual giving prospects for referral to Philanthropy for further qualification.
Achieve individual and team revenue targets and KPI’s, including data‑driven retention goals.
Take on special projects for the department as assigned.
Assist other HGO departments with various projects and events as needed.
Help with set‑up and take‑down of equipment, signs, and other duties as assigned.
Qualifications
5–7 years of direct work experience with demonstrated success in sales and revenue generation.
2+ years of managing/supervising a team.
Ticketing and CRM system experience (Tessitura preferred).
Knowledge of opera and arts preferred but not required.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
Special Job Characteristics The ideal candidate will have a passion for the arts and possess superb leadership and team development characteristics, including coaching, performance‑management experience, conflict resolution, and building a positive team culture. Operational excellence, proficiency with ticketing system software, a systems‑process mindset, and the capacity to handle stressful situations while maintaining composure are also essential. The role requires wearing multiple hats, exceptional time‑management, strong communication, and the ability to work evenings and weekends. Physical demands include bending, stooping, sitting, and occasional lifting up to 20 lb.
Physical Demands Extended periods of sitting and performing tasks such as typing and using a computer mouse, with strong visual and auditory focus. Occasional lifting (not exceeding 20 pounds), reaching for items, effective communication skills, and fine motor abilities are required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Equal Opportunity Houston Grand Opera is committed to equal employment opportunity for all employees and to providing a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex, age, disability, HIV status, sexual orientation, gender identity or expression, marital, civil union or domestic partnership status, military service, family medical history, genetic information, or family/parental status. HGO welcomes applicants of all ages.
How to Apply To learn more about this opportunity or to apply, please visit https://www.houstongrandopera.org/about/employment-and-auditions.
#J-18808-Ljbffr