Catholic Charities Brooklyn and Queens, Inc.
Targeted Case Manager - Full-Time; 4161-209-N
Catholic Charities Brooklyn and Queens, Inc., New York, New York, us, 10261
Targeted Case Manager - Full-Time; 4161-209-N
91-14 37th Ave, Jackson Heights, NY 11372, USA
Job Description Posted Monday, December 29, 2025 at 5:00 AM
When you join the CCBQ Team, you will have an impact on the lives of many. For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness. Our Clinics are community-based which offer a professional and welcoming environment for both clients and staff. The Clinics provide psychotherapeutic and psychopharmacological therapy, as well as individual, group, family therapy, crisis intervention, medication management, case management and collateral sessions. Our staff members follow an approach to health care that emphasizes wellness, recovery, trauma‑informed care, and physical‑behavioral health integration.
Why you will enjoy being part of our team
Competitive Salaries and Benefits
Professional Development
High Quality Supervision
Opportunities for Advancement
Statement of the Job Under the direct supervision of the Clinical Director, the Targeted Case Manager (TCM) will play a pivotal role within the integrated care ecosystem of the Certified Community Behavioral Health Clinic (CCBHC). Under the SAMHSA grant, the TCM will be part of a specialized team embedded in the CCBHC, targeting services for a high‑risk behavioral health population being served under CCNS. The TCM team will adhere to specific SAMHSA regulations and requirements regarding the frequency, scope and duration for working with clients under a Critical Time Intervention model. The CCBHC is based on an initiative to expand Americans’ access to mental health and addiction care in community‑based settings. CCBHCs are responsible for providing the following types of services: crisis mental health services; screening, assessment and diagnosis, including risk assessment; patient‑centered treatment planning; outpatient mental health and substance use services; primary care screening and monitoring of key health indicators/health risk; targeted case management; psychiatric rehabilitation services; peer support and family supports; intensive, community-based mental health care for members of the armed forces and veterans.
Responsibilities
Provide direct care, face‑to‑face services to clients in the home and community.
Outreach via phone to clients between visits (check on self‑care, medication fills, treatment plan, schedules visits, tests/follow‑up); monitor that the client completes post‑visit follow‑up (fill prescriptions, make appointments).
Conduct comprehensive assessments to develop a person‑centered and recovery‑oriented Care Plan.
Identify potential barriers to successful care and develop resolutions as part of person‑centered care planning.
Coordinate care across the spectrum of health services, including access to high‑quality physical health (both acute and chronic) and behavioral health care, as well as social services, housing, educational systems, entitlements/benefits and employment opportunities where appropriate to facilitate wellness and recovery of the whole person.
Complete progress notes, incident reports, and other required documentation and maintain accurate recordings in electronic case files in a timely manner.
Verify CCBHC clients receive test results; monitor medical directives follow‑up. Prepare and follow‑up on a list of CCBHC clients who need preventive or metabolic screening, appointment reminders; work with CCNS Nurses.
Assist clients in engaging and retaining them in care, arranging for the continuous provision of services, supporting adherence to treatment recommendations, monitoring, and evaluating client needs, including prevention, wellness, medical, specialist and behavioral health treatment, care transitions, and social and community services where appropriate through the creation of an individual plan of care.
Qualifications
Bachelor’s degree in social work, psychology, or a related health/human services field with two (2) years of direct work with the target population. OR Professional Degree/certification in healthcare field.
Ability to apply skills in crisis intervention, time management, psychosocial rehabilitation.
Ability to link clients to a broad range of services essential for community living (e.g., medical, psychiatric, social, educational, legal, housing, and financial services).
Excellent communication skills, including cross‑cultural competency, outreach, interviewing, listening, advocating, linking, negotiating, engagement, monitoring and clinical assessment.
Excellent computer skills.
Knowledge of community medical resources and their financial requirements.
Good oral and written communication skills.
Bilingual Spanish/English; Russian/English; Creole/English; Chinese/English; Korean/English speaking preferred.
Ability to travel extensively in the community and use public transportation throughout the five boroughs.
Benefits
Generous time off (Vacation/Personal Days/Sick Days/Paid Holidays annually)
Medical
Dental
Vision
Retirement Savings with Agency Match
Transit
Flexible Spending Account
Life insurance
Public Loan Forgiveness Qualified Employer
Training Series and other additional voluntary benefits.
For more information on our organization, please visit our website at: www.ccbq.org EOE/AA.
91-14 37th Ave, Jackson Heights, NY 11372, USA
#J-18808-Ljbffr
Job Description Posted Monday, December 29, 2025 at 5:00 AM
When you join the CCBQ Team, you will have an impact on the lives of many. For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness. Our Clinics are community-based which offer a professional and welcoming environment for both clients and staff. The Clinics provide psychotherapeutic and psychopharmacological therapy, as well as individual, group, family therapy, crisis intervention, medication management, case management and collateral sessions. Our staff members follow an approach to health care that emphasizes wellness, recovery, trauma‑informed care, and physical‑behavioral health integration.
Why you will enjoy being part of our team
Competitive Salaries and Benefits
Professional Development
High Quality Supervision
Opportunities for Advancement
Statement of the Job Under the direct supervision of the Clinical Director, the Targeted Case Manager (TCM) will play a pivotal role within the integrated care ecosystem of the Certified Community Behavioral Health Clinic (CCBHC). Under the SAMHSA grant, the TCM will be part of a specialized team embedded in the CCBHC, targeting services for a high‑risk behavioral health population being served under CCNS. The TCM team will adhere to specific SAMHSA regulations and requirements regarding the frequency, scope and duration for working with clients under a Critical Time Intervention model. The CCBHC is based on an initiative to expand Americans’ access to mental health and addiction care in community‑based settings. CCBHCs are responsible for providing the following types of services: crisis mental health services; screening, assessment and diagnosis, including risk assessment; patient‑centered treatment planning; outpatient mental health and substance use services; primary care screening and monitoring of key health indicators/health risk; targeted case management; psychiatric rehabilitation services; peer support and family supports; intensive, community-based mental health care for members of the armed forces and veterans.
Responsibilities
Provide direct care, face‑to‑face services to clients in the home and community.
Outreach via phone to clients between visits (check on self‑care, medication fills, treatment plan, schedules visits, tests/follow‑up); monitor that the client completes post‑visit follow‑up (fill prescriptions, make appointments).
Conduct comprehensive assessments to develop a person‑centered and recovery‑oriented Care Plan.
Identify potential barriers to successful care and develop resolutions as part of person‑centered care planning.
Coordinate care across the spectrum of health services, including access to high‑quality physical health (both acute and chronic) and behavioral health care, as well as social services, housing, educational systems, entitlements/benefits and employment opportunities where appropriate to facilitate wellness and recovery of the whole person.
Complete progress notes, incident reports, and other required documentation and maintain accurate recordings in electronic case files in a timely manner.
Verify CCBHC clients receive test results; monitor medical directives follow‑up. Prepare and follow‑up on a list of CCBHC clients who need preventive or metabolic screening, appointment reminders; work with CCNS Nurses.
Assist clients in engaging and retaining them in care, arranging for the continuous provision of services, supporting adherence to treatment recommendations, monitoring, and evaluating client needs, including prevention, wellness, medical, specialist and behavioral health treatment, care transitions, and social and community services where appropriate through the creation of an individual plan of care.
Qualifications
Bachelor’s degree in social work, psychology, or a related health/human services field with two (2) years of direct work with the target population. OR Professional Degree/certification in healthcare field.
Ability to apply skills in crisis intervention, time management, psychosocial rehabilitation.
Ability to link clients to a broad range of services essential for community living (e.g., medical, psychiatric, social, educational, legal, housing, and financial services).
Excellent communication skills, including cross‑cultural competency, outreach, interviewing, listening, advocating, linking, negotiating, engagement, monitoring and clinical assessment.
Excellent computer skills.
Knowledge of community medical resources and their financial requirements.
Good oral and written communication skills.
Bilingual Spanish/English; Russian/English; Creole/English; Chinese/English; Korean/English speaking preferred.
Ability to travel extensively in the community and use public transportation throughout the five boroughs.
Benefits
Generous time off (Vacation/Personal Days/Sick Days/Paid Holidays annually)
Medical
Dental
Vision
Retirement Savings with Agency Match
Transit
Flexible Spending Account
Life insurance
Public Loan Forgiveness Qualified Employer
Training Series and other additional voluntary benefits.
For more information on our organization, please visit our website at: www.ccbq.org EOE/AA.
91-14 37th Ave, Jackson Heights, NY 11372, USA
#J-18808-Ljbffr