Garmin Ltd.
Overview
We are seeking a full‑time Aviation Field Service Representative 2 in our Olathe, KS location. In this role, you will be responsible for disseminating knowledge of Garmin avionics products to the team, developing internal training material and Knowledge Base articles, and serving as an expert consultant on Garmin aviation products to distributors and end fleet customers.
Essential Functions
Demonstrate strong leadership and communication skills working with challenging customers in stressful situations to solve complex issues
Work closely with dealers installing and maintaining Garmin Avionics products and assist them in solving complex technical/operational problems
Uphold Garmin Aviation’s reputation and brand recognition for world class support through all communications and interactions with Garmin customers and stakeholders
Travel to dealers in support of installation/maintenance of Garmin Avionics products
Be highly knowledgeable in the specifications, capabilities, and operation of Garmin avionics products
Develop internal training material to effectively transfer knowledge to the team
Represent Garmin in the field to distributors and end customers both domestically and internationally with expert knowledge of Garmin avionics systems
Be highly knowledgeable of FAA regulations and safety standards
Travel to customers’ facilities both domestically and internationally to provide on‑site representation and expert technical support of advanced or complex avionics systems/installations/troubleshooting
Act as liaison between customer and Engineering teams
Answer complex/challenging customer and installer technical inquiries regarding Garmin products and systems via telephone, e‑mail, and in person
Determine if Garmin avionics equipment needs to be returned to the factory for repair
Determine if an exchange is required for out‑of‑box failures of Garmin equipment
Create RMAs for repair or exchange when necessary
Be available to the team for complex questions and consult on difficult problems
Monitor, document, and report failure trends in Garmin equipment
Identify/recommend improvements in Garmin products, documentation, and procedures
Review special circumstances and authorize warranty service when deemed appropriate
Review pilot’s guides, installation manuals, and maintenance manuals for completeness, technical accuracy, and areas likely to be misinterpreted
Provide reliable solutions to difficult problems including evaluation of new technologies to improve existing functions
Build strong working relationships between Aviation Support, Garmin business segments, and customers
Demonstrate broad understanding of Garmin’s business model including Engineering, Operations, Finance, Sales and Marketing
Mentor/coach less‑experienced team members (Field Service Representative 1)
Exemplify Garmin’s Mission, Vision, Values and Quality Policy and proactively work to improve Garmin’s image and culture
Represent Garmin at industry and professional meetings, conferences and trade shows as required
Ability to be on a rotation for 24/7 aviation technical support coverage
Basic Qualifications
Associate’s Degree
AND
a minimum of 8 years of relevant experience, including a minimum of 6 years experience performing avionics installations and troubleshooting
OR
an equivalent combination of education and experience
Demonstrated strong and effective verbal, written, and interpersonal communication skills
Must demonstrate strong leadership skills, a superior customer‑oriented attitude, and demonstrate strong/broad knowledge of aircraft systems and avionics sub‑systems
Must possess proficiency using personal computers and Microsoft Office
Must be positive, detail/team oriented, and a driven problem solver, multi‑tasker, and self‑starter with the ability to prioritize and work proactively/effectively in a fast paced, deadline‑driven environment with proven success in solving difficult problems
Desired Qualifications
4‑year technical degree
Prior work history as a Garmin Senior Field Service Engineer for 3 years
Previous avionics experience in a Garmin distributor facility or an aircraft maintenance facility and/or an aircraft manufacturing environment
Pilot’s License
Experience troubleshooting and installing Garmin avionic systems
A+P License
Knowledgeable in the specifications, capabilities, and operation of Garmin avionics products
Equal Opportunity Statement Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.
Benefits This position is eligible for Garmin’s benefit program. Details can be found here: Garmin Benefits.
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Essential Functions
Demonstrate strong leadership and communication skills working with challenging customers in stressful situations to solve complex issues
Work closely with dealers installing and maintaining Garmin Avionics products and assist them in solving complex technical/operational problems
Uphold Garmin Aviation’s reputation and brand recognition for world class support through all communications and interactions with Garmin customers and stakeholders
Travel to dealers in support of installation/maintenance of Garmin Avionics products
Be highly knowledgeable in the specifications, capabilities, and operation of Garmin avionics products
Develop internal training material to effectively transfer knowledge to the team
Represent Garmin in the field to distributors and end customers both domestically and internationally with expert knowledge of Garmin avionics systems
Be highly knowledgeable of FAA regulations and safety standards
Travel to customers’ facilities both domestically and internationally to provide on‑site representation and expert technical support of advanced or complex avionics systems/installations/troubleshooting
Act as liaison between customer and Engineering teams
Answer complex/challenging customer and installer technical inquiries regarding Garmin products and systems via telephone, e‑mail, and in person
Determine if Garmin avionics equipment needs to be returned to the factory for repair
Determine if an exchange is required for out‑of‑box failures of Garmin equipment
Create RMAs for repair or exchange when necessary
Be available to the team for complex questions and consult on difficult problems
Monitor, document, and report failure trends in Garmin equipment
Identify/recommend improvements in Garmin products, documentation, and procedures
Review special circumstances and authorize warranty service when deemed appropriate
Review pilot’s guides, installation manuals, and maintenance manuals for completeness, technical accuracy, and areas likely to be misinterpreted
Provide reliable solutions to difficult problems including evaluation of new technologies to improve existing functions
Build strong working relationships between Aviation Support, Garmin business segments, and customers
Demonstrate broad understanding of Garmin’s business model including Engineering, Operations, Finance, Sales and Marketing
Mentor/coach less‑experienced team members (Field Service Representative 1)
Exemplify Garmin’s Mission, Vision, Values and Quality Policy and proactively work to improve Garmin’s image and culture
Represent Garmin at industry and professional meetings, conferences and trade shows as required
Ability to be on a rotation for 24/7 aviation technical support coverage
Basic Qualifications
Associate’s Degree
AND
a minimum of 8 years of relevant experience, including a minimum of 6 years experience performing avionics installations and troubleshooting
OR
an equivalent combination of education and experience
Demonstrated strong and effective verbal, written, and interpersonal communication skills
Must demonstrate strong leadership skills, a superior customer‑oriented attitude, and demonstrate strong/broad knowledge of aircraft systems and avionics sub‑systems
Must possess proficiency using personal computers and Microsoft Office
Must be positive, detail/team oriented, and a driven problem solver, multi‑tasker, and self‑starter with the ability to prioritize and work proactively/effectively in a fast paced, deadline‑driven environment with proven success in solving difficult problems
Desired Qualifications
4‑year technical degree
Prior work history as a Garmin Senior Field Service Engineer for 3 years
Previous avionics experience in a Garmin distributor facility or an aircraft maintenance facility and/or an aircraft manufacturing environment
Pilot’s License
Experience troubleshooting and installing Garmin avionic systems
A+P License
Knowledgeable in the specifications, capabilities, and operation of Garmin avionics products
Equal Opportunity Statement Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.
Benefits This position is eligible for Garmin’s benefit program. Details can be found here: Garmin Benefits.
#J-18808-Ljbffr