Office Assistant & Customer Care Job at America's Swimming Pool in Atlanta

Employer Industry: Swimming Pool Service Why Consider this Job Opportunity: Flexible work schedule, including the option to work from home Opportunity to work for America's largest and premier swimming pool service company Competitive compensation based on experience Chance to join an award-winning team with a strong reputation for customer service Access to free uniforms Potential for career growth and advancement within the organization What to Expect (Job Responsibilities): Provide office communications support by answering calls, forwarding messages, and confirming customer work orders Interact with customers daily to address appointments, service issues, billing inquiries, etc. Conduct customer satisfaction surveys and courtesy calls Track customer information and maintain records in the Customer Relationship Management System Schedule and delegate work orders to field staff, updating and monitoring schedules as needed Execute daily accounting and bookkeeping tasks, including billing, receivables, and payables Manage office supplies and address office-related malfunctions or requests What is Required (Qualifications): College degree preferred or equivalent business experience 3+ years of experience in the service industry, with a focus on back‑office activities Proficiency in computer literacy, including Microsoft Office Suite and QuickBooks Strong organizational, planning, and time‑management skills Excellent verbal and written communication skills Critical thinking and attention to detail How to Stand Out (Preferred Qualifications): Knowledge of the swimming pool industry Experience with customer relationship software, such as Salesforce or HubSpot #J-18808-Ljbffr