JLL
JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The Lobby Ambassador delivers exceptional client and guest experiences through face‑to‑face engagement, proactive communication, and outstanding service. This client‑facing role combines hospitality expertise with workplace support, ensuring seamless service delivery from pre‑arrival to departure while creating a welcoming environment for all visitors, employees, and callers.
Your day-to-day tasks will include:
Enthusiastically welcome guests, anticipate their needs, and assist with arrivals, departures and office orientations
Engage visitors, employees and callers in a warm, helpful manner while maintaining visible presence throughout the workplace
Serve as a resident expert on local cuisine, hotels, attractions and upcoming events to enhance guest experiences
Connect with clients, customers and support teams to proactively identify needs and deliver creative solutions
Coordinate with internal facilities management teams to facilitate hospitality-focused service delivery across all departments
Act as central point of contact for campus information, wayfinding and activity coordination
Provide meeting support, reception services and personal assistance as needed
Physical Demands and Work Environment:
Regular walking throughout the facility to engage with customers and guests
Standing for extended periods during guest interactions and reception duties
Ability to lift and carry items related to mail services and meeting support
Professional office environment with frequent interpersonal interaction
Multi‑tasking in fast‑paced setting with shifting daily priorities
Required Qualifications:
Minimum 2–3 years of customer service or hospitality‑related experience
Excellent verbal and written communication skills
Strong interpersonal skills with passion for creating exceptional guest experiences
Proven ability to multi‑task and prioritize while maintaining accuracy and service quality
Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, Outlook)
Flexibility and positive attitude when managing changing priorities
Professional demeanor with confidence and responsiveness in customer service situations
Preferred Qualifications:
Experience in corporate hospitality or workplace services environment
Knowledge of local area attractions, dining and entertainment options
Familiarity with facilities management operations and service coordination
Experience with mail services and administrative support functions
Background in event coordination or meeting support services
Additional language skills to serve diverse clientele
Experience with workplace technology platforms and information systems
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.
Location:
On‑site – Raleigh, NC
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well‑being and growth:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy.
Accepting applications on an ongoing basis until candidate identified.
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