AT&T is hiring: Call Center Bilingual Collections Representative (English/Spanis

Call Center Bilingual Collections Representative (English/Spanish) – Hybrid Onsite Recruiting Session Location: 12150 Research Parkway, Orlando, FL (Hybrid – 3–4 days onsite, 1–2 days remote) Job Type: Full‑time, 40 hours per week. Interview Event: Join us in‑person on Thursday, January 15th 2026, 10:00 am – 3:00 pm EST. Candidates who complete the application and pass the online assessment receive priority scheduling; walk‑ins are welcome. Responsibilities: Handle a high volume of calls, chats, emails, and other customer interactions in a fast‑paced environment. Instill confidence and loyalty through attentive listening and thorough knowledge of AT&T products and services. Simplify explanations of customer bills, rate plans, and product features. Process customer payments, negotiate payment arrangements, and collect delinquent balances in accordance with applicable laws, guidelines, and procedures. Support customers with credit and outbound collections, activations, customer service, E‑services, revenue, fraud, business, and technical/roaming support inquiries, and other duties as required. Maintain a set schedule that includes breaks, lunches, and open time to ensure availability for customer service. Premier Service Consultants may cross‑train to address a broad range of call types, including collections, retention, sales coordination, billing adjustments, and advanced technical support. Qualifications: Call center or customer service experience. Ability to adapt in a dynamic, fast‑paced environment and defuse difficult customer situations while maintaining professionalism. Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday shifts; occasional overtime may be required. What you can look forward to: Paid training and additional resources to support you. Earn between $18.50 and $21.38 per hour, plus additional incentives. Benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (at least 23 days vacation each year and 9 company‑designated holidays) Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond state and local law (unprotected) Adoption reimbursement Disability benefits (short‑term and long‑term) Life and accidental death insurance Supplemental benefit programs: critical illness/accident hospital indemnity, group legal Employee assistance programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans, accessories, AT&T internet (and fiber where available), and AT&T phone WFH Requirements: Verified high‑speed internet service and a dedicated work area that meets AT&T’s technical and security standards. Equipment such as keyboard, monitor, computer, and mobile device will be provided. Workspace must comply with WFH standards (clean desk policy, security, noise level, etc.) and the candidate must participate in remote workspace audits. Availability during established work schedules and compliance with performance management, training, and monitoring policies. Our Mission: This hybrid role gives you the opportunity to be the voice of AT&T – a global leader in communications and technology – building meaningful connections with each customer, helping them stay connected to what matters most. Equal Opportunity Employer: AT&T is an equal employment opportunity employer. The company provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, creed, gender, gender identity or expression, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state, or local law. AT&T provides reasonable accommodations for qualified individuals with disabilities. Background checks are not initiated until an offer is made. Apply today—your future is calling. If you are interested in similar roles such as Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move could be a great fit. #J-18808-Ljbffr