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About Smartcat
Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high‑performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one.
Our platform combines generative AI, human‑in‑the‑loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you’re launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.
Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with 130% year‑over‑year growth, we’re scaling fast and investing in people who want to shape the future of work with us.
Join us in unlocking global potential, one human and agent team at a time.
Why you should join our team
Imagine stepping into a pivotal role where you’ll architect the very foundation of our People strategy at an AI‑native, globally‑minded organization. As a leader, you’ll not only have an HR Generalist reporting directly to you, but you’ll also be empowered with significant autonomy and trust to cultivate a People Operations function that is renowned for being high‑performing, deeply empathetic, and exceptionally productive by using AI.
Mission
Reporting to the VP of People, you will empower our global team and advance organizational goals by modernizing HR practices. You’ll be at the forefront of leveraging AI to streamline our processes, make data‑driven decisions, foster culturally attuned connections, and proactively tackle challenges to cultivate an environment where everyone thrives. You will be a vital resource as the escalation point of contact for all HR‑related matters, playing a crucial role in orchestrating HR operations for our global team. We are a 240‑person global company in 35+ countries and 20+ US states. We have 50+ employees based in the USA today. The majority of our workforce is in Europe.
To thrive in this global role, you must be located on the East Coast or be willing to work East Coast hours. It is highly preferred if you are based in Boston, MA so that you may go into our office at least once a week. Relocation is not offered.
Outcomes
- Launch a successful Spring 2026 Talent Review Cycle. Smartcat has rolled out bi‑annual Talent Reviews starting in Spring 2025. This will be the evolution of the Talent Review process, including leading manager calibration sessions and a bias audit. Partner with leadership to identify potential and performance of direct reports via the 9‑box structure, achieving 100% workforce participation and 85%+ positive experience feedback.
- Embed AI into everything PeopleOps. Identify and implement innovative AI solutions to dramatically boost team productivity, freeing up valuable time from manual tasks and significantly enhancing the employee experience. Implement at least two AI‑driven process improvements that reduce manual workload by at least 20%.
- Be a strategic business partner. Align people strategies with business goals, helping drive performance, talent development, and organizational culture. Using our PeopleOps data flywheel, make data‑informed decisions with deep relationship building to ensure both the business and its people thrive together. Provide quarterly talent insights that link people metrics to business performance.
- Oversee our HR Generalist and day‑to‑day operations. Serve as the first point of escalation for HR policies, procedures, sponsorship, compensation, benefits, time away, employee relations issues, investigations, global benefits, employee engagement, and global connections across over 30 countries and 5+ entities.
How You’ll Ramp
By Day 30: Laying the Foundation for Impact
- Become a Power User of Our People Ecosystem: Dive headfirst into our suite of HR tools, including Google Workspace (Sheets, Slides, Docs), HiBob, Gusto, Metaview, ChatGPT, Zapier, Notion, Omni, Slack, Pave.com, and Remote.com. Master these platforms to drive efficiency and innovation within our People Operations function.
- Master the Global Landscape of People Operations: Immerse yourself in our diverse global People Operations processes, from seamless onboarding and offboarding to performance management, talent reviews, and benefits administration. Gain expertise across our US, UK, Europe, and CIS teams, as well as contractors and independent entrepreneurs.
- Shape the Future, Present Your Strategic Vision: After 30 days, synthesize learnings into a compelling 60‑90‑120 day roadmap, presenting strategic insights and proposed initiatives directly to the VP of People.
- Forge Meaningful Connections: Build strong, collaborative relationships with key stakeholders, becoming a trusted partner and empathetic manager.
Day 60: Driving Key Initiatives Forward
- Elevate Our Talent, Lead the Spring Talent Review: Own the Spring Talent Review, implementing updates based on feedback from the 2025 cycles.
- Formalize Core People Operations Processes: Prioritize and formalize essential People Operations processes, including onboarding, off‑boarding, benefits administration, and leave of absence requests.
- Start to Own the HR Escalation Issues: Address employee investigations, sponsorship, payroll, benefits, time away, leave of absences, onboarding, and off‑boarding.
Day 90: Shaping Our Global People Strategy
- Embed AI into the Heart of People Operations: Identify and start implementing high‑impact AI solutions that streamline workflows, reduce manual effort, and enhance the employee experience.
- Deliver Strategic Insights and a Future Roadmap: Present your 12‑month People roadmap to the VP of People, showcasing how data and AI will drive performance, culture, and engagement.
- Establish Yourself as a Strategic Partner: Become a trusted advisor to business leaders, using data‑informed insights and strong relationships to guide decisions that help both the business and its people thrive.
What You’ve Accomplished
- You have a track record of building a scalable, AI‑first, data‑driven people operations function encompassing the entire employee lifecycle.
- You are eager to share your experience and insights, making data‑driven decisions to inform people operations processes and policies, and using data to tell stories.
- You understand how to balance the strategic big picture with tactical execution and can easily switch between the two.
- You’re a people manager that people love working for and working with—you’re an excellent coach, mentor, and business partner, capable of challenging the business and having difficult conversations.
Why joining Smartcat might be your best move so far
- Fully remote team: 200+ enthusiastic people spread across 30+ countries.
- Be part of an AI Native Organization: Use AI across all areas to accelerate decision‑making and free people to focus on strategy.
- Innovating a $100 Billion industry: Reshape the multilingual content industry with a powerful AI‑powered platform.
- Join the rocketship to scale‑up 10x and beyond: Play a crucial role in our transition to a company exceeding $100M in ARR and $1B in valuation.
- Smartcat Culture: Diversity, high performance, respect, and inclusion at the core of our culture.