Scheduler Secretary, Interventional Pain Spine Care Center Job at Northside Hos

divh2Overview/h2pNorthside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today./ph2Responsibilities/h2pServes as initial patient contact, initiates patient record and account and prepares patient for visit. Greets patients and families in a welcoming and caring manner, courteously assists callers with information and directions./ppCompiles patient records and prints schedule in preparation for daily appointments. Responsible for collecting and organizing patient documentation. Assist with chart management, to include assembly, sticker application, etc./ppPre-registers patients as time allows if applicable./ppInterviews, verifies, and performs accurate data entry of patient demographics, insurance coding, and medical information to ensure integrity of records and minimize claims denials if applicable. Facilitates the gathering of information for insurance/billing questions as requested by patients. May assist patients with forms and applications. Reviews for completeness and makes corrections of a routine nature/ppEducates patients and maintains compliance with Medicare Secondary Payer guidelines through accurate completion of questionnaire for every appropriate patient encounter, and with HIPAA privacy regulations and acknowledgements if applicable. Maintain confidentiality with client records and sensitive issues or documents/ppAccepts up-front payments and provides appropriate patient receipts. Ensures proper transport and documentation is provided to Accounting if applicable./ppEscorts patients to testing area as needed and provides directions as applicable. Monitors patient wait times ensuring patients are seen with 15 minutes and communication as to delays, status of procedure, etc. occurs./ppAnswers phones (operator, appointment, back office lines, etc.) in compliance with service goals. May file, print, copy, fax, and take messages. Receives and screens calls and visitors, responding to routine inquiries with standardized information./ppAccurately schedules all categories of appointments new, return/office, follow-up, pre-op, post-op, procedure, consultation, etc. Telephones patients or physicians offices daily to confirm appointments, where appropriate./ppOrders and stocks supplies and forms. Maintains appropriate inventories to ensure adequate par levels. Responsible for inventorying and coordinating equipment repair/maintenance/ppMaintains competency in multiple information systems programs, keeps abreast of ongoing changes, and maintains flexibility inherent in performance of job./ppSustains optimal patient focus while performing job duties in a manner which conveys respect and dignity to the patients and patients families. Manages complaint handling and service recovery in a professional manner./ppReviews, prepares, and forwards patient information to be retained in the hospital medical record in a timely manner if applicable./ppAssists clinical staff with safe patient handling as needed./ppAssist with confirmation of lab and testing results./ppCommunicates regularly with departmental staff and management on a daily basis./ppIn addition to the duties listed above, all schedulers will be required to perform the following:/ppPractices proper safety techniques in accordance with hospital and departmental policies and procedures. Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/patient/visitor injury?accident to Manager./ph2Qualifications/h2pstrongREQUIRED/strong/pulliOne (1) year previous medical related clerical or related experience or an associates degree./liliTyping requirements vary by department; see requisition for requirements./liliCPR certification may be required by department; see requisition for requirement./li/ulpstrongPREFERRED/strong/pulliThree (3) years previous experience in admissions or a scheduling environment./liliDemonstrated problem-solving skills/liliProficient in computerized input of data/liliGood communication skills/liliFundamental knowledge and skill in utilization of computer application./liliLevel of proficiency in the use and application of MS Office (Word, Excel, and PowerPoint) varies by department, see requisition for requirements./liliMedical terminology/li/ulh2Work Hours:/h2p0715-1545/ph2Weekend Requirements:/h2pNo/ph2On-Call Requirements:/h2pNo/p/div