Ticket Office Assistant Job at The University of Texas at Austin in Austin

Join to apply for the Ticket Office Assistant role at The University of Texas at Austin . Position Details: • Hiring Department: Intercollegiate Athletics • Hours: 19 per week (expected to continue until Nov 21, 2025) • Location: Austin, TX • Start Date: Immediately • FLSA Status: Non‑Exempt Responsibilities Build and strengthen customer relations with fans of Texas Athletics. Assist with daily inbound communication via phone, online chat, and email. Participate in the programming, charging, and placing of ticketing pedestals and handheld scanner placements for athletics events. Provide daily email and troubleshooting for the Texas Sales & Service team. Aide in ticketing system maintenance and projects. Support gameday ticket office duties as needed. Perform other duties as assigned. Required Qualifications High school diploma or GED. Must be available for varied hours, including mornings, afternoons, evenings, and weekends. Must have computer skills and experience. Demonstrate ability to take and accurately follow instructions. Must maintain a friendly, service attitude at all times. Must be authorized to work in the U.S. Relevant education and experience may be substituted as appropriate. Preferred Qualifications Previous work experience in ticketing operations. Knowledge of Paciolan ticketing system is a plus. Salary Range $15.00+ depending on qualifications and experience. Working Conditions Repetitive use of a keyboard at a workstation. Use of manual dexterity. Climbing of stairs. Work Shift Work is offered on a weekly basis. Work opportunities occur at all times of the day and evening and on weekends. Required Materials Resume/CV. 3 Professional References. Employment Eligibility Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University‑Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. Equal Opportunity Employer The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. Pay Transparency The University of Texas at Austin will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to compensation information of other employees or applicants as part of their essential job functions cannot disclose pay information unless required by law or official investigation. Employment Eligibility Verification If hired, the employee must complete the federal Employment Eligibility Verification I‑9 form and present acceptable documents proving identity and authorization to work in the United States within three days of hire. E‑Verify The University of Texas at Austin uses E‑Verify to check work authorization of all new hires effective May 2015. The university’s E‑Verify ID number is 854197. Compliance Employees may be required to report violations of Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act. All prospective employees are notified of the availability of the Annual Security and Fire Safety report. #J-18808-Ljbffr