Overnight Incident Commander Job at North Cascades Institute in Rockport

Overnight Incident Commander Join to apply for the Overnight Incident Commander role at North Cascades Institute SUMMARY North Cascades Institute (NCI) seeks a qualified, safety-minded individual to serve as the Overnight Incident Commander (OIC) at the Environmental Learning Center (ELC) in the heart of the North Cascades. The OIC is a key member of our risk management team, is responsible for after-hours operations, responding to guest and staff needs, and overnight incident response. This position requires strong judgement, clear communication, and the ability to remain calm, professional, and responsive in a remote environment setting. Dates of employment are January 13 - June 5, 2026. While on duty, the OIC serves as the primary point of contact for after-hours needs; ranging from room lockouts and building concerns to medical or safety emergencies. The OIC collaborates closely with Daytime Incident Commanders, program staff, and the on‑site director to ensure a consistent, coordinated approach to guest experience, safety, and campus operations. QUALIFICATIONS Required Current Wilderness First Responder certification; valid for the full term of employment. Ability to communicate kindly, clearly, and effectively through email, in person, and over the phone. Excellent customer service, situational awareness, and problem‑solving skills. Ability to work respectfully with people from diverse backgrounds, cultures, identities, and ages. Capacity to work a varied schedule including evenings, nights, and weekends. Ability to live and work in a small, rural community with limited amenities. Ability to remain alert, responsive, and with communication range throughout the entire overnight shift. Preferred Experience at outdoor learning centers, public lands agencies, camps, schools, or similar residential programs. Experience with emergency response, incident command, or risk management systems. Familiarity with emergency communication systems such as radios, POTS (Plain Old Telephone System) phone lines, Garmin InReach units, or similar tools. RESPONSIBILITIES Emergency Response Oversees and coordinates after‑hours emergency responses in accordance with NCI protocols. Establishes scene safety and manages ongoing risk during incidents. Assesses incident severity and follows appropriate escalation procedures based on NCI's Incident Severity Scale. Leads communication with internal teams and external emergency services as needed. Coordinates evacuations, medical responses, and other appropriate actions to ensure participant and staff safety. Maintains readiness with appropriate safety gear, communication tools, and emergency supplies while on shift. Maintains situational awareness of campus conditions, program activities, and environmental hazards. Completes accurate and timely incident documentation following NCI reporting protocols. Leads post‑incident debriefs with involved staff, ensuring professionalism, confidentiality, and actionable learning. Supports continuous improvement of NCI's risk management practices by contributing to post‑incident reviews and Standard Operating Procedure updates. Remains within reliable WiFi range of the Learning Center and ensures the IC phone remains charged and monitored at all times. Customer Relations Responds to the after‑hours Learning Center "Duty Phone" promptly, courteously, and professionally. Assists guests with after‑hours needs, such as room lockouts, heating or plumbing issues, and general access needs at the Learning Center resources. Provides accurate information, reassurance, and clear communication during guest interactions. Seniority level Entry level Employment type Full‑time Job function Other, Information Technology, and Management #J-18808-Ljbffr