Field Service Engineer - Atlanta, GA Job at Packsize in New York

Join to apply for the Field Service Engineer - Atlanta, GA role at Packsize . About Packsize Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it’s delivering what’s right for our customers, their customers, our people, and the planet. About the Role A Packsize Field Service Engineer will install, configure and maintain Packsize equipment solutions onsite at customer facilities. They must be a creative problem solver with the ability to identify, analyze, maintain and repair complex mechanical equipment and answer difficult customer questions about product features. A Field Service Engineer will perform start‑up testing and deliver customer training on product capabilities, features and general maintenance of the product(s). They will build and maintain strong, trust‑based customer relationships with a variety of customers and work closely with other Packsize team members to provide exceptional customer service. What You'll Do Schedule tasks at customer job sites Troubleshoot issues quickly and effectively using technical drawings and documentation Perform routine maintenance and emergency services as they arise Continuously learn about customer operational processes, packaging designs, and technical specifications Install Packsize solutions and train others to use and maintain them Perform basic clerical and administrative duties, including reading and responding to emails, preparing and submitting expense reports, making travel arrangements, and writing detailed technical reports Communicate information and ideas with Packsize and customer personnel so they understand. Must exchange accurate information in these situations Adhere to all Packsize and customer safety requirements, and safety protocols related to exposed moving parts and electricity Maintain an excellent work ethic and time management skills What You'll Bring Customer service focus Knowledge of Windows platforms Knowledge of and effective use of hand tools Knowledge of mechanical platforms Ability to work independently with little or no direct supervision Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience helpful but not required Associate’s Degree, Vocational Training or equivalent experience Preferred: Bachelor’s Degree in a related area Travel Requirements All work is performed remotely at customers’ facilities Available on‑call Overnight travel often required Working Environment and Physical Demands Willing and able to frequently move materials and equipment weighing up to 50 pounds Must remain in a stationary position for 50% of the time Must move about inside and outside of equipment, warehouse and office space and position oneself to work on the equipment Will frequently operate hand and power tools, computers and other office equipment Occasionally ascend/descend a ladder to access high places on the equipment Valid driver’s license and clean driving record Ability to travel by vehicle or airplane domestically What We Offer The salary range for this role is $65K‑70K USD; however, Packsize considers several factors when determining compensation when extending a job offer, including but not limited to the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills. If this role excites you but you don’t meet each requirement listed, we encourage you to apply anyway. At Packsize, we welcome applicants of all backgrounds and experiences. Equal Opportunity Employer Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. #J-18808-Ljbffr