Taylor Corporation is hiring: Customer Service Coordinator in Duluth

Your Opportunity: Taylor Print & Visual Impressions, a division of Taylor Corporation, is seeking a Customer Service Coordinator to manage and coordinate customer projects from order intake through production and delivery. This role serves as the operational hub between Sales, Account Management, Production, and external vendors to ensure projects are executed accurately, on time, and to specification.

This position is ideal for someone with a project management or operations coordination background who enjoys owning multiple workstreams, keeping complex projects organized, and working hands-on with production teams.

Work Schedule & Location:

• Monday through Friday, 8:00am - 5:00pm
• Onsite role: 1725 Breckinridge Pkwy, Duluth, GA 30096
• Overtime may be required based on production demands and project deadlines

Key Responsibilities:

• Serve as the primary coordinator for assigned customer projects, acting as the central point of communication between Sales, Account Managers, Production teams, and vendors
• Manage multiple active projects simultaneously, ensuring timelines, specifications, and deliverables are met
• Translate customer and sales requirements into clear, actionable production instructions across multiple facilities
• Track project status, materials, inventory, and timelines using Excel and internal systems
• Spend time on the production floor working directly with operators to support order execution and resolve issues in real time
• Identify risks, bottlenecks, or delays and proactively communicate solutions
• Create, document, and maintain SOPs and project workflows for assigned accounts
• Monitor inventory levels and issue purchase orders as needed to support production schedules
• Partner with Sales and Account Management to support pricing, product details, and operational feasibility
• Drive continuous process improvements that improve efficiency, accuracy, and overall project execution

What We're Looking For:

• Strong coordination or project management experience, preferably in manufacturing, print, operations, logistics, or a production-based environment
• Proven ability to juggle multiple priorities and deadlines while staying organized and detail-focused
• Comfortable taking ownership of work and following projects through from start to finish
• Willingness to learn, accept coaching, and continuously improve processes
• Ability to work both at a desk and hands-on in a production environment
• Confident communicator who can work cross-functionally with internal teams

Required Qualifications:

• High school diploma or GED
• 4+ years of experience in project coordination, operations support, account coordination, or similar roles
• Strong working knowledge of Microsoft Excel; experience using spreadsheets to track projects, data, and timelines
• Proficiency in Microsoft Word, Outlook, and PowerPoint
• Strong written and verbal communication skills
• Excellent time management and organizational skills

Preferred Qualifications:

• Experience in print, manufacturing, production, or operations environments
• Demonstrated problem-solving and follow-up skills
• Familiarity with estimating, order processing, vendor coordination, or inventory management
• Experience supporting sales or account teams in a project-based capacity

Why This Role Is Different

This position goes beyond traditional customer service. Success in this role comes from project ownership, coordination, and execution, not high-volume phone work. If you enjoy managing moving parts, working cross-functionally, and keeping production projects on track, this role offers hands-on impact and visibility.