NTT DATA North America
Network Service Design Manager
NTT DATA North America, Baltimore, Maryland, United States, 21276
We invite you to join NTT DATA North America as a
Network Service Design Manager .
The role will be based in
Baltimore, Maryland
(or
Annapolis, Maryland
for some opportunities) and will lead a large‑scale network modernization program serving public‑sector clients across Maryland.
Position Summary As the Service Design Manager, you will be a technical leader for a large‑scale network modernization program.
You will manage Service Catalogue Management, Service Level Management, Capacity Management, Availability Management, IT Service Continuity Management, Information Security, and Supplier Management.
You will define the target architecture, produce HLD/LLD artifacts, govern standards and patterns, and lead end‑to‑end technical delivery across core backbone, SD‑WAN, security services, observability, and operations integration.
You are the single point of accountability for engineering decisions and design quality, partnering with the Program Director, Operations leadership (NOC/SOC), and agency stakeholders to ensure resilient, secure, and compliant outcomes.
Key Outcomes & Responsibilities
Define Service Requirements
Translate business, customer and technical requirements into clear network service specifications.
Create End‑to‑End Service Designs
Develop high‑level and detailed designs that describe how the network service will work from end to end.
Document network capacity plans, routing, resilience and operational processes.
Coordinate Across Technical Teams
Promote capabilities and offerings to internal groups, partners, and clients; present roadmaps, reference architectures and proof points.
Work with Engineering, Architecture, Network Operations (NOC), field engineers and vendors to ensure alignment.
Ensure Operational Readiness
Define how the service will be supported (fault management monitoring, maintenance).
Prepare support documentation for operations teams and ensure handover to NOC/SOC.
Manage Service Impact of Project Changes
Assess how design changes or network upgrades will affect existing services.
Ensure continuity, resilience and minimal customer interruption.
Cross‑Functional Leadership & Collaboration
Facilitate collaboration among sales, pre‑sales, delivery, operations, and security teams to ensure seamless design‑to‑run transitions.
Blend technology and business strategy to develop compelling, outcome‑based solutions and articulate value in executive terms.
Risk and Issues Management
Identify risks to service design, delivery or stability.
Develop migration plans (e.g., backup routes, redundancy, scheduling windows).
Talent Development
Coach and mentor solution architects and sales teams; develop technical career paths, training plans and communities of practice.
Core Technology Scope
Backbone & Routing: MPLS L3VPN, VRF/VRF‑lite, BGP, OSPF/IS‑IS, QoS/CoS, multicast, IPv6 and dual‑stack integration.
SD‑WAN: Policy‑based path selection, DIA/MPLS/broadband underlay diversity, controller design, segmentation, ZTP at scale, and app telemetry.
Security: NGFW (FTD/FMC, Palo Alto, Fortinet), IPS, DDoS mitigation, site VPN, AAA, segmentation, NAC integration, secure management VRFs.
Internet & Cloud Gateways: Redundant Internet egress, IX peering where applicable, cloud interconnects (Azure/AWS/GCP), NAT, DNS/DHCP/IPAM (Infoblox or equivalents).
Observability: Catalyst Center use‑cases, ThousandEyes probes, NetFlow/IPFIX, syslog, SNMPv3, telemetry/streaming, Grafana dashboards, SLO/SLA instrumentation.
Operations & Automation: Event correlation tooling, configuration automation (Ansible, Python), standardized templates, compliance checks, and CI/CD for network changes.
Minimum Qualifications
10–15+ years in large‑scale network engineering/architecture, with 7+ years leading multi‑agency or enterprise programs.
Minimum eight (8) years’ experience leading/supervising an engineering team responsible for services similar in size and scope in IT infrastructure management.
Bachelor’s Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business, or other related discipline.
A Master’s degree or higher and project management certification is preferred.
Hybrid/onsite presence in the Maryland area to engage with agency stakeholders, governance bodies, and operations teams.
Preferred Qualifications
Proven leadership designing and governing MPLS/IP backbones, SD‑WAN, Internet gateways, and security architectures at statewide or enterprise scale.
Hands‑on mastery of BGP, QoS, IPv6, VRF/VRF‑lite, IPSEC, and HA patterns; demonstrable vendor depth (Cisco, Fortinet, Juniper).
Extensive knowledge of network management, monitoring, and design solutions. Experience integrating NOC/SOC, ITSM platforms, event correlation, and observability stacks; strong bias for automation and repeatability.
Executive‑grade communication: able to articulate complex trade‑offs, negotiate standards, and influence cross‑functional leadership.
In‑depth experience creating and managing infrastructure outsourcing solutions and cost models.
Experience performing complex technical analysis of software, hardware, and network systems.
Experience with managed network services and various network tools and hardware vendor products.
Availability to lead critical cutovers, incident response escalations, and executive reviews during high‑importance events.
Ownership of design authority: you make final calls on architecture patterns, balancing risk, cost, schedule and operability.
CCIE (Routing & Switching/Enterprise/Service Provider) strongly preferred; CCNP/CCDA as applicable.
Security certifications (CISSP, GIAC) and ITIL Foundation; familiarity with COOP planning.
Prior experience with Maryland public‑sector programs and Rule 60GG project governance highly preferred.
Experience with cloud network architecture (Azure/AWS/GCP), IX peering, and DDoS mitigation services.
Demonstrated success driving multi‑vendor standards, cost models and technical due diligence in RFP/RFI contexts; network technical thought leadership and organizational agility.
About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100.
We are committed to accelerating client success and positively impacting society through responsible innovation.
We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services.
As a Global Top Employer, we have experts in more than 50 countries and offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners.
Equal Employment Opportunity NTT DATA is an equal‑opportunity employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
For our EEO Policy Statement, please click here.
If you’d like more information on your EEO rights under the law, please click here.
For Pay Transparency information, please click here.
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Network Service Design Manager .
The role will be based in
Baltimore, Maryland
(or
Annapolis, Maryland
for some opportunities) and will lead a large‑scale network modernization program serving public‑sector clients across Maryland.
Position Summary As the Service Design Manager, you will be a technical leader for a large‑scale network modernization program.
You will manage Service Catalogue Management, Service Level Management, Capacity Management, Availability Management, IT Service Continuity Management, Information Security, and Supplier Management.
You will define the target architecture, produce HLD/LLD artifacts, govern standards and patterns, and lead end‑to‑end technical delivery across core backbone, SD‑WAN, security services, observability, and operations integration.
You are the single point of accountability for engineering decisions and design quality, partnering with the Program Director, Operations leadership (NOC/SOC), and agency stakeholders to ensure resilient, secure, and compliant outcomes.
Key Outcomes & Responsibilities
Define Service Requirements
Translate business, customer and technical requirements into clear network service specifications.
Create End‑to‑End Service Designs
Develop high‑level and detailed designs that describe how the network service will work from end to end.
Document network capacity plans, routing, resilience and operational processes.
Coordinate Across Technical Teams
Promote capabilities and offerings to internal groups, partners, and clients; present roadmaps, reference architectures and proof points.
Work with Engineering, Architecture, Network Operations (NOC), field engineers and vendors to ensure alignment.
Ensure Operational Readiness
Define how the service will be supported (fault management monitoring, maintenance).
Prepare support documentation for operations teams and ensure handover to NOC/SOC.
Manage Service Impact of Project Changes
Assess how design changes or network upgrades will affect existing services.
Ensure continuity, resilience and minimal customer interruption.
Cross‑Functional Leadership & Collaboration
Facilitate collaboration among sales, pre‑sales, delivery, operations, and security teams to ensure seamless design‑to‑run transitions.
Blend technology and business strategy to develop compelling, outcome‑based solutions and articulate value in executive terms.
Risk and Issues Management
Identify risks to service design, delivery or stability.
Develop migration plans (e.g., backup routes, redundancy, scheduling windows).
Talent Development
Coach and mentor solution architects and sales teams; develop technical career paths, training plans and communities of practice.
Core Technology Scope
Backbone & Routing: MPLS L3VPN, VRF/VRF‑lite, BGP, OSPF/IS‑IS, QoS/CoS, multicast, IPv6 and dual‑stack integration.
SD‑WAN: Policy‑based path selection, DIA/MPLS/broadband underlay diversity, controller design, segmentation, ZTP at scale, and app telemetry.
Security: NGFW (FTD/FMC, Palo Alto, Fortinet), IPS, DDoS mitigation, site VPN, AAA, segmentation, NAC integration, secure management VRFs.
Internet & Cloud Gateways: Redundant Internet egress, IX peering where applicable, cloud interconnects (Azure/AWS/GCP), NAT, DNS/DHCP/IPAM (Infoblox or equivalents).
Observability: Catalyst Center use‑cases, ThousandEyes probes, NetFlow/IPFIX, syslog, SNMPv3, telemetry/streaming, Grafana dashboards, SLO/SLA instrumentation.
Operations & Automation: Event correlation tooling, configuration automation (Ansible, Python), standardized templates, compliance checks, and CI/CD for network changes.
Minimum Qualifications
10–15+ years in large‑scale network engineering/architecture, with 7+ years leading multi‑agency or enterprise programs.
Minimum eight (8) years’ experience leading/supervising an engineering team responsible for services similar in size and scope in IT infrastructure management.
Bachelor’s Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business, or other related discipline.
A Master’s degree or higher and project management certification is preferred.
Hybrid/onsite presence in the Maryland area to engage with agency stakeholders, governance bodies, and operations teams.
Preferred Qualifications
Proven leadership designing and governing MPLS/IP backbones, SD‑WAN, Internet gateways, and security architectures at statewide or enterprise scale.
Hands‑on mastery of BGP, QoS, IPv6, VRF/VRF‑lite, IPSEC, and HA patterns; demonstrable vendor depth (Cisco, Fortinet, Juniper).
Extensive knowledge of network management, monitoring, and design solutions. Experience integrating NOC/SOC, ITSM platforms, event correlation, and observability stacks; strong bias for automation and repeatability.
Executive‑grade communication: able to articulate complex trade‑offs, negotiate standards, and influence cross‑functional leadership.
In‑depth experience creating and managing infrastructure outsourcing solutions and cost models.
Experience performing complex technical analysis of software, hardware, and network systems.
Experience with managed network services and various network tools and hardware vendor products.
Availability to lead critical cutovers, incident response escalations, and executive reviews during high‑importance events.
Ownership of design authority: you make final calls on architecture patterns, balancing risk, cost, schedule and operability.
CCIE (Routing & Switching/Enterprise/Service Provider) strongly preferred; CCNP/CCDA as applicable.
Security certifications (CISSP, GIAC) and ITIL Foundation; familiarity with COOP planning.
Prior experience with Maryland public‑sector programs and Rule 60GG project governance highly preferred.
Experience with cloud network architecture (Azure/AWS/GCP), IX peering, and DDoS mitigation services.
Demonstrated success driving multi‑vendor standards, cost models and technical due diligence in RFP/RFI contexts; network technical thought leadership and organizational agility.
About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100.
We are committed to accelerating client success and positively impacting society through responsible innovation.
We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services.
As a Global Top Employer, we have experts in more than 50 countries and offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners.
Equal Employment Opportunity NTT DATA is an equal‑opportunity employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
For our EEO Policy Statement, please click here.
If you’d like more information on your EEO rights under the law, please click here.
For Pay Transparency information, please click here.
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