Milestone Bank
Job Summary
The Deposit Operations Manager is responsible for performing and overseeing all deposit operations activities, including but not limited to items such as ACH, wire, deposit account opening, ensuring proper rates, system setup and monitoring, reconciliations, online banking and remote/mobile deposit capture, customer service and deposit compliance. This role requires hands‑on experience with bank deposit operations, with strong experience using core platforms and a strong understanding of risk management and compliance related to bank deposit operations. The ideal candidate will combine operational expertise with leadership skills to ensure smooth workflows and exceptional service and delivery.
Essential Duties and Responsibilities
Ensure compliance with all bank policies, procedures, and regulatory requirements (including BSA/AML, Regulations CC, DD, D, and E, escheatment requirements, and other regulatory considerations unique to Bank’s industrial charter).
Oversee and perform daily processing of wires, ACH, NSF, stop payments, deposits, exceptions posting, and fraud investigations.
Oversee deposit account opening, including ensuring proper disclosures, signature cards, daily transactions and ongoing maintenance and monitoring.
Assist customers with deposit account related questions.
Ensure online banking features and functions are market‑ready and provide a positive customer experience.
Manage reconciliations for deposit accounts, general ledger balancing, and correspondent bank settlements.
Ensure proper setup and monitor deposit accounts with associated credit relationships, such as sweeps and collateral pledges.
Coordinate audits and regulatory exams, prepare documentation, and implement corrective actions as needed.
Develop and maintain policies and procedures for all deposit operations functions.
Participate in system upgrades and third‑party integrations, including testing and training.
Manage vendor relationships and act as administrator for assigned applications and portals.
Support disaster recovery and business continuity planning for deposit operations.
Monitor fraud alerts and risk controls, escalating issues as necessary.
As applicable, train and mentor staff, conduct performance reviews, and manage scheduling and disciplinary actions.
Prepare month‑end, quarter‑end, and year‑end reports, including tax‑related documentation.
Collaborate with other departments to resolve deposit operational issues and improve workflows.
Implement process improvements to enhance efficiency and reduce operational risk.
Serve as the primary contact for deposit‑related inquiries and troubleshooting.
Perform other related duties as assigned.
Minimum Qualifications
Strong knowledge of bank core systems experience required.
Comprehensive understanding of deposit regulations (Regulations CC, DD, D, and Reg E).
Proven ability to lead and manage operational processes effectively.
Strong analytical, problem‑solving, and organizational skills.
Proficiency in Microsoft Office Suite and operational reporting tools.
Experience with process automation and workflow optimization.
Excellent communication skills for cross‑functional collaboration.
Ability to manage multiple priorities in a fast‑paced environment.
Education & Experience
Bachelor’s degree in Business, Finance, or related field (or equivalent work experience).
Minimum 5 years of experience in deposit operations within a banking environment.
Ability to build and scale deposit operations, set and achieve goals, continual process improvement, and inspire high performance.
Strong decision‑making skills with a balanced approach to risk and growth.
Exceptional interpersonal and communication skills to engage with executive stakeholders, clients, and referral sources.
Strong organizational and project management skills to oversee deal flow, team operations, and performance.
Knowledge of banking regulations, audit processes, and management‑level reporting requirements.
Commitment to ethical standards, transparency, and sound governance practices.
Must be willing to travel when needed.
Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Professional office setting, primarily sedentary position requiring long periods of time working at a computer.
Location This is a hybrid position reporting to our Salt Lake City, UT office three days a week (Tues., Wed., Thurs.).
Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job‑related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
E‑Verify Milestone participates in the U.S. Department of Homeland Security E‑Verify program in all facilities located in the United States and certain U.S. territories. The E‑Verify program is an Internet‑based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.
Equal Opportunity Employer The company is an Equal Opportunity Employer, drug‑free workplace, and complies with ADA regulations as applicable.
Recruiter Note We kindly request that recruiters, staffing agencies, and third‑party sourcing individuals refrain from applying or contacting us regarding job opportunities.
Employment Details Seniority level:
Mid‑Senior level
Employment type:
Full‑time
Job function:
Finance and Analyst
Industries:
Banking and Financial Services
#J-18808-Ljbffr
Essential Duties and Responsibilities
Ensure compliance with all bank policies, procedures, and regulatory requirements (including BSA/AML, Regulations CC, DD, D, and E, escheatment requirements, and other regulatory considerations unique to Bank’s industrial charter).
Oversee and perform daily processing of wires, ACH, NSF, stop payments, deposits, exceptions posting, and fraud investigations.
Oversee deposit account opening, including ensuring proper disclosures, signature cards, daily transactions and ongoing maintenance and monitoring.
Assist customers with deposit account related questions.
Ensure online banking features and functions are market‑ready and provide a positive customer experience.
Manage reconciliations for deposit accounts, general ledger balancing, and correspondent bank settlements.
Ensure proper setup and monitor deposit accounts with associated credit relationships, such as sweeps and collateral pledges.
Coordinate audits and regulatory exams, prepare documentation, and implement corrective actions as needed.
Develop and maintain policies and procedures for all deposit operations functions.
Participate in system upgrades and third‑party integrations, including testing and training.
Manage vendor relationships and act as administrator for assigned applications and portals.
Support disaster recovery and business continuity planning for deposit operations.
Monitor fraud alerts and risk controls, escalating issues as necessary.
As applicable, train and mentor staff, conduct performance reviews, and manage scheduling and disciplinary actions.
Prepare month‑end, quarter‑end, and year‑end reports, including tax‑related documentation.
Collaborate with other departments to resolve deposit operational issues and improve workflows.
Implement process improvements to enhance efficiency and reduce operational risk.
Serve as the primary contact for deposit‑related inquiries and troubleshooting.
Perform other related duties as assigned.
Minimum Qualifications
Strong knowledge of bank core systems experience required.
Comprehensive understanding of deposit regulations (Regulations CC, DD, D, and Reg E).
Proven ability to lead and manage operational processes effectively.
Strong analytical, problem‑solving, and organizational skills.
Proficiency in Microsoft Office Suite and operational reporting tools.
Experience with process automation and workflow optimization.
Excellent communication skills for cross‑functional collaboration.
Ability to manage multiple priorities in a fast‑paced environment.
Education & Experience
Bachelor’s degree in Business, Finance, or related field (or equivalent work experience).
Minimum 5 years of experience in deposit operations within a banking environment.
Ability to build and scale deposit operations, set and achieve goals, continual process improvement, and inspire high performance.
Strong decision‑making skills with a balanced approach to risk and growth.
Exceptional interpersonal and communication skills to engage with executive stakeholders, clients, and referral sources.
Strong organizational and project management skills to oversee deal flow, team operations, and performance.
Knowledge of banking regulations, audit processes, and management‑level reporting requirements.
Commitment to ethical standards, transparency, and sound governance practices.
Must be willing to travel when needed.
Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Professional office setting, primarily sedentary position requiring long periods of time working at a computer.
Location This is a hybrid position reporting to our Salt Lake City, UT office three days a week (Tues., Wed., Thurs.).
Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job‑related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
E‑Verify Milestone participates in the U.S. Department of Homeland Security E‑Verify program in all facilities located in the United States and certain U.S. territories. The E‑Verify program is an Internet‑based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.
Equal Opportunity Employer The company is an Equal Opportunity Employer, drug‑free workplace, and complies with ADA regulations as applicable.
Recruiter Note We kindly request that recruiters, staffing agencies, and third‑party sourcing individuals refrain from applying or contacting us regarding job opportunities.
Employment Details Seniority level:
Mid‑Senior level
Employment type:
Full‑time
Job function:
Finance and Analyst
Industries:
Banking and Financial Services
#J-18808-Ljbffr