Client Solution Architects
Technical Support Specialist
Client Solution Architects, San Diego, California, United States, 92189
Join to apply for the
Technical Support Specialist
role at
Client Solution Architects
Job posted 4 days ago. Be among the first 25 applicants.
Description Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program in San Diego, CA. For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector’s most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. This position is contingent on contract award.
Technical Proficiency
Computer networking concepts, protocols, and security methodologies
System performance and availability monitoring
Network access, identity, and access management (e.g., Public Key Infrastructure)
Remote access technologies
Systems administration concepts
Common network tools (e.g., ping, traceroute, nslookup)
Electronic device functionality (computers, network components, peripherals)
Operating System command line execution (e.g., ipconfig, netstat)
Cloud computing service and deployment models (SaaS, IaaS, PaaS)
Network protocols (TCP/IP, DHCP, DNS)
Security Awareness
Cybersecurity principles, threats, and vulnerabilities
National and international cybersecurity laws, regulations, and ethics
Organizational IT user security policies (e.g., account management, access control)
Data security standards (PII, PCI, PHI)
Information classification, compromise procedures, and incident management processes
Support And Service Delivery
Risk management processes (assessment and mitigation)
Incident data analysis and trend identification
Service desk best practices
Customer service and communication skills
Technical training development and delivery
Incident tracking and solution database management
Trouble ticketing system utilization (incident, problem, event documentation)
Standard Operating Procedure (SOP) development and maintenance
Requirements
Clearance: Must possess and maintain an active Secret Clearance
Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support.
IAT I Certification: A+, Network+, SSCP, CND, or CCNA
What Sets You Apart
IAT II Certification: CCNA, Security+, CySA+, CND, or SSCP
Seniority level Entry level
Employment type Full-time
Job function Information Technology
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Client Solution Architects by 2x
San Diego County, CA $90,000.00-$100,000.00 2 weeks ago
#J-18808-Ljbffr
Technical Support Specialist
role at
Client Solution Architects
Job posted 4 days ago. Be among the first 25 applicants.
Description Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program in San Diego, CA. For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector’s most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. This position is contingent on contract award.
Technical Proficiency
Computer networking concepts, protocols, and security methodologies
System performance and availability monitoring
Network access, identity, and access management (e.g., Public Key Infrastructure)
Remote access technologies
Systems administration concepts
Common network tools (e.g., ping, traceroute, nslookup)
Electronic device functionality (computers, network components, peripherals)
Operating System command line execution (e.g., ipconfig, netstat)
Cloud computing service and deployment models (SaaS, IaaS, PaaS)
Network protocols (TCP/IP, DHCP, DNS)
Security Awareness
Cybersecurity principles, threats, and vulnerabilities
National and international cybersecurity laws, regulations, and ethics
Organizational IT user security policies (e.g., account management, access control)
Data security standards (PII, PCI, PHI)
Information classification, compromise procedures, and incident management processes
Support And Service Delivery
Risk management processes (assessment and mitigation)
Incident data analysis and trend identification
Service desk best practices
Customer service and communication skills
Technical training development and delivery
Incident tracking and solution database management
Trouble ticketing system utilization (incident, problem, event documentation)
Standard Operating Procedure (SOP) development and maintenance
Requirements
Clearance: Must possess and maintain an active Secret Clearance
Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support.
IAT I Certification: A+, Network+, SSCP, CND, or CCNA
What Sets You Apart
IAT II Certification: CCNA, Security+, CySA+, CND, or SSCP
Seniority level Entry level
Employment type Full-time
Job function Information Technology
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Client Solution Architects by 2x
San Diego County, CA $90,000.00-$100,000.00 2 weeks ago
#J-18808-Ljbffr