Workforce Optimization Analyst - Elevate Call Center

A healthcare organization in Skokie is seeking a Workforce Optimization Analyst responsible for ensuring efficient call center operations through staffing models, forecasting call volumes, and performance analysis. The ideal candidate will leverage their experience in workforce management tools, possess strong analytical skills, and improve service delivery. This full-time role offers a structured work schedule from Monday to Friday, as well as comprehensive benefits and development opportunities. #J-18808-Ljbffr